Customer Service Claims Adjuster

Robert Jackson

Austin, TX *****

***********@*****.***

+1-512-***-****

Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing for the ability to thoroughly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics. Work Experience

Claims Adjuster

State Farm Insurance Operation Center-Austin, TX

August 1998 to Present

Duties include assisting insured clients or claimants to resolve claim issues, investigate the details of the accident, check your coverage, and determine a settlement to cover your loss or damage. 911 Dispatcher

Austin Police Department-Austin, TX

1983 to 1993

• Being the first point of contact for people in need of emergency services.

• Communicating with people in distress to quickly discover details about their emergency.

• Determining the appropriate response of each emergency.

• Answering emergency calls from agencies and the public.

• Gathering information from police systems and call handlers.

• Conducting priority assessments based on vulnerability and risks.

• Liaising with police officers to determine the logistics of place and time of an incident lodged.

• Receiving calls from the public and responding to requests with timely and appropriate actions.

• Triaging emergencies using sound judgment and knowledge of local resources. Education

General Studies

McLennan Community College-Waco, TX

August 1969 to May 1973

Richfield High School-Waco, TX

Skills / IT Skills

• Communication Skills

• Windows

• Administrative experience

• keyboarding

• Customer Service

• Seasoned in conflict resolution

• 10-key

• Team Player

• Dispatching

• Financial report writing

• Typing

• Active listening skills

• Order entry

• Google Docs

• Data entry

• Strong organizational skills

• Computer skills

• Communication skills

• Customer support

• Financial management

• Phone etiquette

• Sharp problem solver

• Microsoft Office

• Customer service

• Conflict management

• office equipment (PC, printer, scanner, fax, phone) Languages: Proficient in English Certifications and Licenses

CPA

Driver's License07327303

December 2020 to December 2023

Additional Information

Administrative assistant for Reliant Pest Management. May 8, 2023 to now.

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