Customer Service Data Entry

Yoshiko Valentino

*** *. ******** *** ******* CA 91501

323-***-**** ****************@*****.***

Dynamic and versatile professional with a diverse background spanning legal studies, customer service, personal training, and in-home care. Proven ability to adapt to various roles, showcasing expertise in project coordination, client relations, and team collaboration. Demonstrated proficiency in legal procedures and documentation, complemented by certifications in multiple disciplines. Adept at delivering top-tier customer experiences, fostering wellness, and navigating complex environments. Committed to continuous learning and leveraging skills to make impactful contributions to prospective organizations.

Core Competencies

Legal Procedures & Documentation Project Coordination & Execution Client Relationship Management Personalized Fitness & Wellness Training In-home Care & Support Services Customer Service Excellence Team Collaboration & Leadership Strategic Merchandising & Product Placement Comprehensive Administrative Support Event & Venue Coordination Makeup Artistry & Aesthetics Multitasking in Fast-Paced Environments Data Entry & Database Management Digital Tools Proficiency (Word, Excel, PowerPoint, Equator, LexisNexis

Professional Experience

Vanguard(FEMA), 10/27/2024-Present

Deployment Inspector

●Inspects damaged property for disaster- recovery program purposes only.

to help determine whether your home is safe, sanitary, and livable after a major disaster

●Inspectors take photos of both damaged and undamaged areas to document the condition of the home,ie. the crawlspace from the exterior. Assess damages to personal property and furnishings.

●Document the extent of damage to both real property (structural components of the home) and personal property (appliances, furniture, etc.).

●The inspector verifies the extent of disaster-related damage, verifies the applicant's information, and assesses the structural soundness and functionality of the homes essential systems (electrical, gas, plumbing), and overall safety and livability of the home

Planned Parenthood(PPLA), Los Angeles, CA 06/2024-Present Ambassador/ Coordinator

●Front Desk Receptionist, first point of contact

●Manage Front desk and Provide Customer Service

●Answer and transfer incoming calls to the designated individual

●Create and distribute temporary Badges for Guest, new hires, vendors and approved visitors

●Manage Deliveries and packages, and contact the recipients for package receiving

●Calendar Scheduling for multiple meeting rooms/ Assisting each department with room reservations

●Screening visitors and vendors, while Enforcing security protocol

●Monitoring Surveillance of Multiple CCTV cameras and locations

●Scheduled, coordinated and confirmed appointments and meetings for each department

AutismLearning Partners, (ALP), Monrovia, CA 12/2023-06/2024

Behavior Technician

●Learn directly from BCBA to provide therapy to children and families

●Assist Regional Center Clients with autism

●Engaging with client while also ensuring clients safety and confidentiality

●Teach communication skills, social skills, self-help skills through ABA principles

Reach, Monrovia, CA 01/2024-06/2024

DSP Worker/Life Skills Coach

●Case Management, developing a daily regimen to suffice the needs of the individual clients

●Planning and preparing a weekly schedule of activities that will provide learning and living skills

●Provide 1:1 supervision that allow clients to integrate into the community while help build independence

●Provide transportation to carry out everyday activities; school, work etc.

Best Buy, Travel Team 05/2022 – 12/2023

Project Team Coordinator

●Coordinate while implementing strategic product merchandising ensuring optimal product visibility and accessibility for customers.

●Led the assembly and installation of intricate light fixtures, coordinating the strategic relocation of product displays.

●Successfully executed extensive in-store resets adhering to strict timelines and budget constraints.

●Analyzed and executed detailed planograms, optimizing product placement to maximize sales potential.

●Collaborated with cross-functional teams to ensure consistency in branding and product messaging throughout store layouts.

●Utilized advanced data analytics to assess product performance, driving adjustments in display strategy to optimize sales.

Self-Employed, Burbank, CA 11/2020 – 06/2022

Personal Trainer/Mentor

●Developed and implemented personalized fitness routines tailored to client-specific needs, ensuring optimal results and goal achievement.

●Advised clients on holistic wellness, emphasizing the importance of mind, body, and spirit balance for overall health.

●Established and maintained strong client relationships, fostering trust and ensuring sustained client engagement and satisfaction.

●Conducted regular evaluations of client progress, adjusting training plans as necessary and providing constructive feedback to motivate continuous improvement.

Private client, Los Angeles, CA 01/2018 – 06/2020

Property Management/In home care Provider

●Delivered comprehensive care tailored to individual needs, ensuring comfort and well-being for clients in their homes.

●Managed daily tasks including meal preparation, grocery shopping, and transportation, enhancing clients' quality of life.

●Maintained a clean, safe, and hygienic living environment, ensuring the health and safety of clients.

●Maintain the up-keep of Estate by hiring the appropriate people for upkeep of property

●Maintain accurate bookkeeping including rent from tenants and property repairs when necessary

LAX Airport, Los Angeles, CA 06/2016 – 01/2018

Customer Service Operations

●Delivered top-tier customer service, promptly addressing inquiries, and resolving issues to ensure passenger satisfaction.

●Provided clear and concise directions, facilitating smooth airport navigation for travelers.

●Assisted unaccompanied minors and parents, ensuring safe and comfortable travel experiences for children.

●Supported passengers with disabilities, ensuring accessibility and adherence to travel regulations and guidelines.

●Managed boarding and gate procedures, coordinating efficient passenger flow during departures and arrivals.

●Collaborated with airline representatives and security personnel to ensure the timely resolution of any travel or security-related concerns

National C.O.R.E, Los Angeles, CA 12/2012 -06/2016

Apartment Manager/ Office Administration

●Conducted move-out and move-in inspections to determine charges for damages and market readiness.

●Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.

●Managed property financial records by collecting rent from 150 tenants and reconciling monthly accounts payable and receivable.

●Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.

●Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.

●Maintained accurate records of all transactions including rent payments, deposits, fees collected, and outstanding balances due from residents.

Law Office, Downtown LA, CA 04/2012– 06/2011

Executive Legal Secretary

●Managed front office operations, greeting clients and efficiently handling incoming calls, ensuring smooth office workflows.

●Case Management ; Coordinated communication with insurance adjusters and processed claims, ensuring timely and accurate submissions.

●Maintained consistent client communication, providing case updates and addressing inquiries to ensure clarity and satisfaction.

●Executed a range of administrative tasks, from database management to document preparation, supporting attorneys and enhancing office efficiency.

EQ Finance, Downtown LA, CA 02/2010 – 09/2011

Executive Administrative Assistant

●Coordinated communication with banks, preparing and submitting essential documents for short sales, ensuring timely processing.

●Managed scheduling for key events, including sale dates and postponements, maintaining clear communication channels with all stakeholders.

●Maintained and updated homeowner case files, optimizing data organization for efficient retrieval and updates.

●Delivered outstanding customer service, addressing inquiries, and providing timely updates to homeowners on case statuses.

●Collaborated with team members to prepare legal documents, maintaining accuracy and compliance with company standards.

●Handled incoming calls and client communications, ensuring accurate information relay and prompt response to inquiries.

Related, Los Angeles, CA 02/2010-12/2016

Assistant Apartment Manager/Office Administration

●Collected monthly rent payments and other fees, always properly recording, and processing money.

●Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.

●Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.

●Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.

●Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.

KAI-TEZ Incorporated, Culver City, CA 04/2008 - 12/2008

Care Provider/Case Manager

●Assisting Regional Center clients with daily care

●Providing Transportation to and from appointments

●Assisting with hygienic care and daily chores

Extra Mile Promotional Products, Los Angeles, CA 07/2005-7/2006

Executive Administrative Assistant

• Provided all administrative duties to the Manager of Operations

• Placed orders and manage vendor and customer accounts

• Customer service, answer calls, Account Payable and Receivable

• Manage all vendor and sales contracts

Landren Small Family Home, Compton, CA 02/2002 - 04/2005

Supervisor

●Provide in home Care to Regional Center Clients and other outside private clients

●Assisted with personal care routines, fostering dignity and respect in daily interactions.

●Facilitated regular communication with client families, providing updates and ensuring understanding of care routines and any adjustments made.

●Collaborated with healthcare professionals to ensure that prescribed medical treatments and medications are correctly administered.

Additional Experience:

Federal Work Study at Platt College, Alhambra, CA (09/04 - 12/05)

Education

Platt College, Alhambra, CA - AA in Paralegal Studies, Key courses: Contracts, Civil & Criminal Procedure, Torts, Family Law

Compton Adult, Compton, CA - High School Diploma Scholarship in English Studies Inglewood Track Team Member

Awards & Achievements

Certifications: Job Preparation, Life Skills, Introduction to Computers, DSP worker, Life Skills Coach, Behavior Technician

English Studies Excellence Scholarship

Inglewood Track Team Member

Certifications: Personal Trainer, Sports Nutritionist, Special Effects/Makeup Artist

Guard Card Holder

Computer Skills

●Microsoft Office: Word, Excel, PowerPoint

●Equator

●LexisNexis

●Brivo

●Smartsheets

●Asure ID

●Envoy

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