Customer Service High School
Resume:
L O R R AI N E GO N ZAL E Z
***********@*****.***
SKILLS
Customer Service Materials Handling Cash Handling
Critical Thinking Distribution Communication Creativity
Teamwork
Safe Food Handling Problem Solving
PROFILE
I thrive on learning new skills, using creativity, approach daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication skills, multitasking and prioritization skills. Multi-faceted, experienced professional with a diverse background. My goal is to provide exceptional service to the company and use my exceptional interpersonal skills and creativity to the organization.
EXPERIENCE
Heavy Machinery
Operations Troubleshooting Compliance Organizational Planning Interpersonal Detail Oriented Multi-Tasking Safety oriented Training
EDUCATION
High School Gen
Education, 09/1992 Gainesville High School
Gainesville, GA
Last Piece Logistics – Hanford, CA
Delivery Driver
10/2022 to Present
Pulled and reviewed up to 100+ daily customer stops, loaded and unloaded 300+ packages a day.
Contacted customers prior to delivery to coordinate delivery times if needed. Reviewed daily documents and orders and reported any errors on daily route.
Maintained clean safety accidents or incidents. Delivered goods and services to customers on time in excellent condition.
Delta Vector Control District – Visalia, CA Field Technician
04/2021 to 10/2021
Served as technical consultant on environmental policies to main regulatory compliance. Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
Adjusted machine settings to maximize performance and equipment longevity. Recorded field measurements and data. Improved customer service ratings, resolved technical, on-site issues accurately and efficiently. Inspected municipal and industrial facilities for adherence to environmental regulations. Performed annual preventative maintenance on systems. Managed quality control initiatives to eliminate downtime and increase revenue. Adhered to safety protocols by implementing routine tests and ensuring
accurate and safe equipment. Calibrated over 20+ pieces of equipment for optimal performance.
USDA Cotton Program – Visalia, CA USDA HVI Operator
10/2020 to 01/2021
Removed debris and waste materials from machinery to reduce the possibility of clogs and malfunctions.
Manually counted number of picked and packaged orders for any loss. Unloaded and stacked materials by raising and lowering lifting devices. Prevented waste when transferring materials between transport containers and processing equipment. Monitored production schedule to keep proper amount of inventory on hand. Collaborated with cross-functional teams and communicated with floor managers to determine merchandise placement.
Olam Spices & Vegetables – Lemoore, CA Lab Technician Foreign Materials
07/2018 to 10/2018
Tracked and collected specimens by initialing, dating and noting times of collection. Interpreted and documented results of tests into active databases and communicated results to internal customers.
Calibrated and maintained instruments to keep equipment fully operational. Participated in continuous improvement, engaged in problem-solving activities to support the team. Identified issues, analyzed information and provided resolutions. Prepared written communications, reports, and documents.
IGA Marketplace – Lemoore, CA Bakery Manager
07/2010 to 08/2014
Oversaw food preparation and monitored safety protocols. Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection. Trained new bakery staff on company policies POS system use to maximize job satisfaction, expertise, and team performance.
Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 99% accuracy. Reduced health risks and safety hazards by preparing products consistently and adhering to health department standards.
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