Administrative Assistant Customer Service

Keitha L. Gage

254-***-**** ********@*****.***

Professional Qualifications

Ability to stay focused in fast paced environment

Strong customer service skills

Excellent team building abilities

Enjoy mentally challenging work

Extremely organized with the ability to multitask

Working with and motivating diverse personalities and skill sets

Acquired Skills and Abilities

Administrative Assistant

Generate and distribute weekly meeting minutes, on-call schedule

Accounts Receivable / Accounts Payable

Office correspondence and organization

Maintenance of 23 Department manuals throughout entire organization

Payroll administrator for 35 laboratory staff (Union and non-Union)

Time management skills – ability to manage multiple projects and tasks and meet deadlines efficiently and on time

Responsibility to ensure departmental staff are aware of policies and procedures and following them as directed by senior management

Medical Transcription quality

Medical Record auditing

Birth Registration and Acknowledgment of Paternity documenting

Laboratory

Administrative Assistant to five Department Pathologists

Experienced in Epic, Medi-Tech and Co-Path computer programs

Order pathology, cytology, microbiology, hematology, and chemistry lab tests

Transcription and distribution of pathology reports

Computer Proficiencies / Office Skills

Knowledge and application of Microsoft Office applications, (Word, Excel, Outlook), Word Perfect and Epic, MModal, Nuance, TxEver

Completed all office tasks including faxing, copying, answering phones, transferring calls, creating letters and correspondence

Data entry of patient demographics

Human Service / Customer Service

Experience working with diverse populations (customers, doctors, offsite office staff)

Maintain friendly and professional demeanor, even in stressful situations

Always interacted with customers in helpful, friendly and timely manner

Ability to work with difficult customers, problem solve and sound decision making even in crisis situations

Professional front desk and telephone skills

Ability to always give the customer priority even during extremely busy and hectic circumstances

Register and schedule patients for various hospital/radiological exams

Insurance verification/precertification and preauthorization for exams/procedures

Work Experience

Patient Service Specialist III, Baylor Scott & White, Waco TX (2020-2020-due to spouse relocation)

HIM III Analyst, Baylor Scott & White, Waco TX (2017-2020)

Access Service Representative, Baylor Scott & White, Waco TX (2015-2017)

Patient Service Specialist II, Baylor Scott & White, Waco, TX (2014)

Medical Assistant, Central Texas Urology, Waco, TX (2013-2014)

Human Resources Administrative Assistant, Central Texas Medical Investments, Waco, TX (2012-2013)

Blood Lab Office Coordinator, Nathan Littauer Hospital, Gloversville, NY (2009-2012)

Pathology Administrative Assistant, St. John's Hospital, Springfield, IL (2008-2009)

Blood Lab Administrative Assistant and Registration, Nathan Littauer Hospital, Gloversville, NY (2003-2008)

Education

Medical Coding U. S. Career Institute

Secretarial Training Tidewater Tech, Norfolk Virginia

High School Havana High School, Illinois

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