Quality Assurance Salesforce Crm

Sweta Sharma

***********@*******.*** 479-***-**** Bentonville, AR

Professional Summary

Detail-oriented and results-driven Quality Assurance professional with 12+ years of experience in manual and automation testing, QA leadership, and end-to-end software delivery. Proven expertise in testing of Salesforce CRM, SAP Hybris, POS systems, AS400, ETL and Web applications. Strong in building scalable automation frameworks using Selenium, TOSCA, and Katalon. Proficient in API testing, data validation, upgrade, migration and mobile/responsive UI testing. Adept in Agile and Waterfall methodologies with a solid track record of leading QA teams and driving quality strategy. Technical Highlights

• Testing Areas: Functional, Non-Functional, Regression, SIT, UAT, Smoke, Sanity

• Manual Testing: SAP Hybris, POS, Salesforce CRM, AS400, SAP BIBO

• Automation Tools: Selenium WebDriver, Tricentis TOSCA, Katalon Studio

• API Testing: Postman, SOAP UI, Katalon, REST

• Performance Testing: JMeter, BlazeMeter

• Mobile Testing: Android Studio, BrowserStack, Simulators

• Database & ETL: SQL Server, Oracle, Netezza

• CI/CD & Tools: Jenkins, Git, Maven, Kibana, Splunk, Kafka

• Test Management: JIRA, Zephyr, ALM, TestRail, Bugzilla

• Frameworks & Languages: Java, JSP, TestNG, POM, BDD, Hybrid, Modular

• Methodologies: Agile (Scrum/Kanban), Waterfall

• Domains: Retail and e-Commerce, Healthcare/Pharmacy, Manufacturing, HR, Insurance

• Documentation: Confluence, Swagger

Sweta Sharma

***********@*******.*** 479-***-**** Bentonville, AR Professional Experience

Nagarro (Client: Amway Italy/Europe & Thailand)

QA Lead - Senior Staff Engineer

June 2018 – April 2025

• Led QA for B2C/B2B Hybris platforms used globally including ERP, WMS, EBS, JDA systems.

• Designed test strategies, planned and reviewed test cases, created dashboards and test metrices, led defect triage and test reporting.

• Built Selenium automation frameworks, improving regression efficiency by 50%.

• Managed QA for POS systems including end-to-end payment validation, discounts, returns, and peripheral integration.

• Conducted Salesforce CRM testing (Lightning & Classic) including workflows, custom objects, and API integrations.

• Performed API testing using Postman/SOAP UI; managed UAT and go-live support.

• Oversaw production deployments via Jenkins, Git, and Maven.

• Conducted mobile testing via BrowserStack and Android Studio.

• Conducted NFT Performance testing using JMeter, Security testing, Accessibility testing, Localization/Globalization, Cross-Browser and Cross-Platform testing. Tata Consultancy Services (TCS)

QA Lead - IT Analyst

January 2012 – May 2018

• Delivered QA for retail platforms, focusing on POS, pharmacy, merchandising, JDA/JDE, ERP and CRM systems.

• Led SIT, UAT, Smoke, Sanity, and Regression testing phases.

• Developed automation suites using Selenium and TOSCA, reducing manual workload by 40%.

• Validated Salesforce CRM, SAP BIBO, and AS400 systems including backend data using SQL.

• Supported production releases, defect triage, and risk-based testing. Sweta Sharma

***********@*******.*** 479-***-**** Bentonville, AR Key Projects

B2C E-Commerce Platform (Europe)

• Managed QA for SAP Hybris suite (BackOffice, SmartEdit, Cronjobs, CMS).

• Conducted functional, API, and performance testing for product search and checkout.

• Validated POS workflows: payments, refunds, discounts, and peripheral integration. B2B Manufacturing Platform (EMEA & NA)

• Led testing for Hybris upgrade (6.5 to 20.05) and CCV2 migration.

• Conducted Salesforce CRM testing (Leads, Opportunities, Cases).

• Validated third-party logistics and backend system integrations. Retail Pharmacy & Healthcare Platform (US Market)

• Validated pharmacy workflows, EHR, auto-refill, insurance systems.

• Led AS400, SAP BIBO, and ETL testing.

• Created automation frameworks from scratch using POM, TestNG, Jenkins, and Git Education

MBA – Information Systems

Annamalai University, Tamil Nadu 2021 70.4%

B.Tech – Electronics & Instrumentation Engineering Meerut Institute of Engineering & Technology 2011 78.2% Certifications

• Tricentis TOSCA Automation Specialist

• ITIL Foundation

• Lean Six Sigma

• Microsoft HTML5/CSS

Work Authorization: H4 EAD – Valid through August 2027

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