Technical Support Customer Service
Resume:
Brian Lawson
St George, UT 84770 Phone: 435-***-**** E-Mail: *****@**.*** Qualifications
• Languages: C, C++, Objective C, Swift, Python, JavaScript, IDL, COBOL, Fortran
• System/Software: Windows, Linux, Mac OS X, MySQL, git Work Experience
Online Technical Support and Beta Tester for ON1 2020 – Present I provide online tech support for the ON1 Photo RAW photo editing software they produce. Continuing Education while searching for a job 2015 – Present Since graduation I have been learning more about iOS programming by reading books and working through tutorials primarily from the Ray Wenderlich website. I have also been learning the Swift programming language along with JavaScript and PHP. I also participated in a local startup business contest. Our project was to develop an app for tow truck drivers to track time and mileage to aid in billing. The driver told the app when he left for the pickup, arrived onsite to do the pickup, and when he arrived back at the drop off location and the shop. The app tracked the driver’s mileage and submitted in invoice with the correct billing for each part of the job. Our team won first place in the contest. I did the app programming. Student Aide, Dixie State University, UT — Programmer Nov 2014 – June 2015
• Wrote programs using IDL to process atmospheric temperature data collected by TIMED satellite GUVI and SABER instruments.
Corastar, Inc., Santa Clara, UT — Technical Support Manager 2006 – 2009
• Provide technical software and hardware troubleshooting support to customers
• Troubleshoot and repair Macintosh software and hardware
• Test program updates and bug-reporting system
Strata, St. George, UT — Technical Support Manager 2003 – 2005
• Provide technical software and hardware troubleshooting support to customers
• Troubleshoot and repair Macintosh software and hardware
• Test program updates and bug-reporting system
Interactive Composition Corporation, Logan, UT — System Network Manager/Programmer 1996 – 1998
• Administered a network of Macintoshes, PCs & a Sun Sparc 5 file server.
• Wrote an XT XTension to Quark Xpress to track document changes. Sun Remarketing, Smithfield, UT — System Network Manager 1993 – 1995
• Postscripting & Acrobatting of files in preparation for sending to printers.
• Set up & administered network of a Unix server and 30 Macintoshes.
• Performed manufacturing database maintenance & CGI programming. Software Developers Consortium, Salt Lake City, UT — Product Development Manager 1992 – 1993
• Managed updating of commercial accounting program for home use Vital LaserType, San Diego, CA — Technical Support Manager 1985 – 1987
• Provide technical software and hardware troubleshooting support to customers
• Troubleshoot and repair Macintosh software and hardware
• Test program updates and bug-reporting system
• Wire offices for Ethernet
Software Systems Installation, El Cajon, CA — Product Development Manager 1983 – 1984
• Project Leader on contract to write a real-time interface between NCR’s Interactive Manufacturing Control System II and Garrett AirResearch’s in-house inventory control system on IBM mainframe.
• Managed programming staff for NCR-based software house Martin Marietta Aerospace, Vandenberg AFB, CA — Programmer 1980 – 1983
• Provided system support for Space Shuttle Launch Processing System, installed operating system patches, performed system boots, and controlled system security and resource allocation. Page 2
• Maintained a virtual memory, real-time simulation system containing compilers, link-loaders, libraries, console communications, and run-time executives.
• Implemented new operating system releases.
Cubic Data Systems, San Diego, CA — Programmer 1979 – 1980
• Taught classes in dump reading and debug analysis and assisted other programmers with problem debugging and analysis.
• Rewrote and maintained general ledgers, project status and status history interfaces.
• Maintained accounts receivable system for G.S. Parsons and Parsons Medical.
• Assisted in creation, design, and programming of in-house manufacturing system.
• Wrote inventory control system using WANG 2200 and MSI-99 terminals for remote input to Honeywell H66/10 mainframe.
US Air Force, Offutt AFB, NE — Programmer 1975 – 1979
• Tested, maintained and documented a program library system to maintain source and object files in one dynamic random file.
• Maintained JCL for AF standard programs.
• Designed and wrote Strategic Air Command’s awards and decorations system.
• WWDMS Database Administrator for SAC personnel branch.
• Programmed batch and interactive on-line systems to retrieve data from SAC’s IDS intelligence database. Course Projects
Artificial Intelligence August 2015 – December 2015
• Designed and developed a series of increasing complex programs to allow a simulated rover to explore the surface of a simulated planet. Rover had to be able to identify its base location and be able to return there to recharge its batteries while exploring the planet and deposit specific types of artifacts it found while exploring. It also needed to be able to avoid terrain that could cause it damage.
• Designed and developed a program to play Chinese Checkers against other programs. At the end of the semester we held a double-elimination tournament playing against the other student’s agents. My agent won the tournament beating even the instructor’s agent.
Senior Project January 2014 – May 2014
• Designed, developed, & tested iOS app
Mobile Application Development January 2012 – May 2012
• Worked in a 2 person team to design and implement an iOS weather app. My partner, a graphics arts major, did all the UI design while I did the coding. Program retrieved weather data from the Weather Underground web site to display current weather details and a weekly forecast for any city/zip code the user entered. Compilers January 2012 – May 2012
• Wrote a basic C style compiler that could handle code blocks, for/while loops, mathematical and comparison operators, variable assignment, a cout statement and produce executable code. Software Engineering Semester Project January 2010 – May 2010
• Worked in a 6-person team to analyze the requirements for, design, implement, and document a program for instructors to use for scheduling classroom each semester.
• Instructors provided hours they were available to teach, the courses they taught and the classrooms available for use as input the the program which then generated at least one suggested schedule for the classes.
• Program built using Microsoft Virtual Studio in C++. Education
Dixie State University, St George, UT Fall 2009 – Fall 2015
• B.S., Computer Science GPA: 3.51
• Relevant Courses:
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Fundamentals of Programming, Object-Oriented Programming (Python & C++), Intro to Algorithms & Data Structures, Software Engineering, Computer Organization & Architecture, Advanced Algorithms & Data Structures, Programming Languages, Computational Theory, Interactive Web Development, Graphic Programming, Artificial Intelligence, Database Design & Management, Compilers Southwestern Community College, Chula Vista, CA Fall 2000, Spring 1983
• Relevant Courses: C, Fortran
USAF Technical College March 1975 – June 1975
• Structured programming, COBOL, Honeywell Assembler, Integrated Data Store
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