Customer Service Business Development

Contact

463-***-**** (Mobile)

********@****.***

www.linkedin.com/in/javon-

robinson-8b0a43126 (LinkedIn)

Top Skills

Resolutions

Cross-Cultural Communication Skills

Organization Skills

Languages

English (Native or Bilingual)

Certifications

Advanced Business Development:

Communication and Negotiation

Empathy for Customer Service

Professionals

Communicating with Empathy

Mindful Team Building

Phone-Based Customer Service

Javon Robinson

Eligibility Specialist Detail-Oriented, Empathetic Problem Solver Greenwood, Indiana, United States

Summary

As an Insurance Claims Specialist I handle a variety of complex and sensitive cases involving personal umbrella policies, renewals, endorsements, and direct bill payments. With over 16 years of experience in customer service, sales, and insurance, I have developed a strong set of skills and credentials that enable me to deliver excellent results and satisfaction for both the company and the clients.

I am passionate about communication and conflict resolution, and I use my creative writing and spoken-word poetry hobbies to enhance my empathy and verbosity. I have earned two certifications from LinkedIn in Advanced Business Development and Empathy for Customer Service Professionals, which demonstrate my commitment to continuous learning and improvement. I am also studying Business Administration and Management at Ivy Tech Community College, where I aim to expand my knowledge and leadership potential. I enjoy working with a diverse and collaborative team, and I always strive to exceed expectations and contribute to the success of the organization.

Experience

Indiana Family and Social Services Administration

Eligibility Specialist

March 2025 - Present (3 months)

Indiana, United States

Interviews and educated clients on SNAP, Health Coverage, and TANF (cash assistance) benefits.

OneAmerica Financial

Customer Engagement Specialist

June 2024 - March 2025 (10 months)

Process disability claim intakes and customer service. Page 1 of 3

GEICO

Insurance Claims Specialist

May 2023 - June 2024 (1 year 2 months)

Indianapolis, Indiana, United States

Customer facing claims specialist with an emphasis on customer relationship claims triage. Experience in investigating coverage and liability issues, communicating with adverse carriers, associated interests, and attorneys. Works on assigning claims to higher levels such as to Personal Injury Protection Adjusters, Payment Recovery and Subrogation teams and Coverage/Damage Units as well as scheduling auto damage appointments, emergency tows and descalating and resolving parties' liability and coverage concerns.

Burns & Wilcox

Service Specialist

February 2023 - March 2023 (2 months)

Data entry prepping applications for underwriters

Hudson Insurance Group

Policy Processor/Direct Bill Suspended Cash Team

November 2020 - February 2023 (2 years 4 months)

United States

I worked in the Personal Umbrella Department in the Underwriter's Assistant Group, where I reviewed and processed renewal and endorsement requests for producers and wholesalers, enacting changes currently existing policies under underwriter and management direction as well as issue revised renewal offers and handle reviewing the quotes that initially fail the automated systems renewal criteria to issue conditional renewal offers. In addition, I also worked as one of a group of two associates who handle reviewing all of the companies direct bill payments for renewals, endorsements, and new business binds, assuring the funds are properly allocated and requests are linked to the correct policy number--working as go-between amongst the various producers, processors, accounting agents and management for the direct bill payments. GEICO

Customer Service Representative

December 2017 - October 2020 (2 years 11 months)

Carmel, Indiana

Page 2 of 3

Managed high-volume call center operations, averaging 100-120 calls daily, maintaining a high customer satisfaction rating through expert conflict resolution and attentive service protocols.

Handled an average of 90+ customer interactions per day via phone, email, and live chat, maintaining a 97% satisfaction rate through personalized service and rapid resolution of inquiries.

TWO MEN AND A TRUCK®

In-Home Consultant

June 2014 - December 2017 (3 years 7 months)

11787 Technology Drive, Fishers, IN 46037

Education

Ivy Tech Community College

Business Administration and Management, General · (January 2022 - August 2024)

Indiana University Indianapolis

General Studies · (2008 - 2009)

Page 3 of 3

Contact this candidate