Customer Service Assistant Manager
Resume:
Jenny McKenna
Customer Service Driven
Cleveland, OH 44111
**********@*****.***
Professional Summary
Results-driven assistant manager with 3+ years of experience in customer service and banking sectors. Proven track record of enhancing customer satisfaction and achieving sales targets through effective team leadership and strategic analysis. Recognized for exceptional service and accuracy in cash handling, with a strong ability to build rapport with diverse clientele . Seeking to leverage extensive experience to deliver outstanding customer support in a remote setting. Authorized to work in the US for any employer
Work Experience
Assistant Manager
H&R Block-Cleveland, OH
December 2021 to April 2025
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Bank Teller/CSR
Third Federal Savings & Loan-Cleveland, OH
October 2018 to November 2020
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Balanced cash drawer daily with zero discrepancies over XX months
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
• Handled confidential customer information securely in accordance with privacy guidelines
• Achieved a consistently high level of accuracy when processing large volumes of cash transactions
• Developed strong relationships with regular customers through personalized service Bank Teller
First National Bank-Westlake, OH
January 2017 to April 2018
Building new relationships in the community of Westlake, OH. Manage deposits, withdrawals, transfers, and any other transactions the consumer may need; verify customer identification, signature and balance information; and process loan payments.
Contributions:
● Served as the first point of contact with customers in a courteous and professional manner.
● Familiarized with Smart ATM operations and procedures.
● Balance ATM and the Branch often totaling more than $100,000.
● Assumed a leadership role in the absence of other employees and maintained that the bank floor operated normally while having a positive attitude.
● Process standard teller transactions for customers including servicing client accounts, accepting loan payments, cash checks, balance the branch, handling night deposits, order checks, order ATM/Debit cards.
Customer Service/Bookkeeping Representative
Discount Drug Mart-Cleveland, OH
February 2000 to October 2016
Handled transactions and managed cash register drawer reports for electronics retailer. Contributions:
● Recognized for drawer-count accuracy, customer service excellence and outstanding work ethic throughout employment at Discount Drug Mart.
● Built rapport with customers, displaying friendly, attentive service in all interactions.
● Assisted customers in paying utility bills
● Audit Ohio Lottery
● Ordered, sold and reconciled invoices for RTA passes
● Audited Postage for the store
● AML trained for Western Union
● HIPPA Certified in pharmacy
● Assisted customers with special needs and disabilities with a positive and caring attitude. Education
Some college
Skills
• Customer Service
• Bank Teller
• Communication skills
• Cash Handling
• Leadership
• Cashier Customer Service
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