Emily Fitch
Kalamazoo, MI
************@*****.***
Work Experience
Business Operations Assistant/Medical Records Specialist II 03/2024-05/2025 Centrica Care Navigators, Kalamazoo, MI
• Assisted with the development and implementation of policies related to the maintenance of medical records.
• Performed quality assurance checks to ensure accuracy of medical records data entry.
• Utilized computer software programs to update and maintain patient information.
• Encrypted confidential emails containing PHI before transmission per company policy.
• Entered data, such as demographic characteristics, history, extent of disease, diagnostic procedures and treatment into computer.
Paraprofessional 02/2022-02/2024
KRESA, Kalamazoo, MI
• Provided positive and nurturing support while attending to students’ physical, personal and emotional needs.
• Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors
• Utilized effective communication skills to collaborate with teachers, administrators, parents, and staff.
• Maintained an organized system for tracking student data and progress towards goals.
• Participated in collaborative problem-solving sessions focused on meeting the unique needs of each student served.
Medical Assistant 06/2022-01/2022
Bronson, Kalamazoo, MI
• Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported and abnormalities to the supervising physician.
• Documented medical data in patient charts, facilitating accurate records.
• Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
• Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
• Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
Education
Certification in Medical Assisting 08/2018
Kalamazoo Valley Community College, Kalamazoo, MI