Technical Support Customer Service

Krystal Williams

Address: Lot *** Golders Green East, South Haven, Yallahs P.O., St. Thomas

Email: ******************@*****.*** Contact: 1-876-***-**** PROFESSIONAL SUMMARY

I am a well-rounded, dedicated, and hardworking professional with a pleasant personality and a strong work ethic. I am highly adaptable and proactive, excelling both in team environments and independent roles. I possess strong multitasking abilities, flexibility, and the capability to handle dynamic challenges effectively. Committed to delivering high-quality results while maintaining efficiency and professionalism.

WORK EXPERIENCE

Digicel Jamaica Limited 14 Ocean Boulevard, Downtown Kingston Customer Care Representative May 2023-January 2025

• Over one year work experience in Customer Service at Digicel Jamaica. Efficiently handled 60+ calls per day with great time management, efficiency, and customer satisfaction

• Analyze and resolve customer queries about Digicel+ and Mobile products and services, billing, fault reports, retention, sales, provide general company information to customers.

• Establish strong credibility with customers by providing accurate information to address customers concerns of their bills.

• Evaluate customer issue, provide technical support for network related issues. Provide information to customers, or transfer calls to appropriate department.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as all actions taken.

• Evaluate customer’s issues, provide technical support for network related issues.

• Assist with listening, scoring, and coaching the respective agents where in areas where improvement is needed.

• Demonstrate empathy and patience while assisting customers with technical issues, ensuring a positive customer experience maintained a high level of customer satisfaction through proactive communication and follow-up on technical issues.

• Drive sales through engagement with customers, suggestive selling of product by 28 per month. Morant Bay Parish Counsel 11 Church Street, Morant Bay, ST. Thomas Apprenticeship/Work Experience August 2017

• Sort and file documents, records, and other materials according to established filing systems.

• Retrieve and deliver files upon request, ensuring accuracy and completeness of records.

• Create new files and update existing files as necessary Scan and digitize paper documents for electronic storage.

EDUCATION

Morant Bay High School – September 2014 to July 2021 High School Diploma

CAPE Unit 2 English Literature

CAPE Unit 1 Sociology, Tourism, Communication Studies, CSEC English Language, English Literature, Mathematics, French, Human and Social Biology, Social Studies, Principles of Business, & Agricultural Science. SKILLS & SOFTWARE APPLICATIONS

Skills: Customer service skill, Writing & Typing Skill, Interpersonal Skills, Active listening Skills, Time management & Decision Making. Basic knowledge of networking and computer systems and Familiarity with remote support tools and technique.

Software Application: Microsoft word, Power Point, Excel, Canva, Zendesk, TCRM REFERENCES:

Tammoy Douglas Tiffany Melville

Customer Care Supervisor - Digicel Jamaica Parish Sales Manager - Digicel Jamaica Phone : 1-876-***-**** Phone : 1-876-***-****

Email: ******.*******@************.*** Email : *******.********@************.***

Contact this candidate