Customer Service Medical Office

RIKKI BURRIS

**** ********** ******, *******, ** 76542 254-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Well organized and experienced with Microsoft Word and Office; Types 60 WPM.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Effective in managing time, coordinating details, and balancing competing demands.

KEY QUALIFICATIONS

Medical Billing Medical Office Medical Administrative Patient Registration

Insurance Verification Medical Basics and Healthcare Claim Cycle Medical Charts

Introduction to CPT Introduction to ICD-9 Coding Greenway Prime SUITE EHR/EMR

Managed Care (HMO, PPO, POS) Government Payers Third Party Payers

HIPAA Compliance Reimbursement Systems Basic Anatomy and Physiology

Computer Systems and Software Applications for the Medical Office

Healthcare Payers Records Management for the Billing Specialist Medical Practice Management

EDUCATION

Ultimate Medical Academy – Medical Office and Billing Specialist GPA 3.19 04/2015

Comprehensive Training Included:

Prepare and submit claims to various insurance companies electronically and by paper.

Maintain medical charts and electronic medical records (EMR/EHR) systems.

Perform collections; correct and resubmit claims.

Schedule and confirm appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical services.

PROFESSIONAL EXPERIENCE

C & G Products – Killeen, TX 02/2014 – Present

Secretary

Ensure the day-to-day administrative needs of the establishment are fulfilled.

Prepare schedules, reports, and correspondence and distribute mail and maintain office supply stock.

Input data into computer system, arrange appointments, and handle phone calls.

Maintain files and keep all information confidential.

TGIFridays – Killeen, TX 10/2010 – 02/2014

Waitress/ Customer Service Representative

Greeted clients and guests as direct point of contact.

Promptly took and delivered guests’ food and beverage orders ensuring quality and accuracy.

Hillje Music Center – Round Rock, TX 05/2009 – 10/2010

Sales Associate/ Secretary

Managed the administrative needs of the store.

Answered phones and took payments for rental instruments.

Quiznos – Georgetown, TX 04/2006 – 05/2009

Assistant Manager

Coordinated a wide-range of activities and recommended solutions to restaurant problems.

Ensured financial and cash handling administrative duties were completed accurately.

Motivated employees to work as a team, provided leadership, and led by example.

Opened and closed the establishment as key holder and accurately managed bank deposits.

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