Customer Service Office Administration

Brandy J. Smith

***** ****** ** #**** ******, TX 78617

**********@*****.*** / 713-***-****

PROFESSIONAL SUMMARY

Over 27 successful years of experience in Office Administration, Customer Service, Management and Staff Support.

CORE STRENGTHS

Handle responsibility with minimal supervision in a fast-paced / multi-directional environment. Focused ability to consistently accomplish objectives through organizational talents, attention to detail and meticulous follow-through; experience in handling sensitive and confidential matters and files. Hard-working, honest and dedicated; ability to learn new tasks quickly. COMPUTER / PROGRAM SKILLS

Windows, Word, Excel, Access, Outlook, AbleTerm, Tyler Technologies, Odyssey, Internet Explorer, Abode, TxEIS, Google Docs, Quicken, TER, OCA, Microsoft Teams, Concur, MiSys, Trello, Athena, Radix and Notary

CERTIFICATION

Certified Level One Criminal Clerk

EXPERIENCE

Lee County District Clerk Office, Giddings, TX

November 2024 - Present

● Answer, direct calls and take messages

● Open, sort and route incoming mail, answer correspondence and prepare outgoing mail

● Assist the public in person and over the telephone with filings and information as needed

● Receive payments, post funds and issue receipts for monies receive

● Compile, index, copy, sort, and file records of the office

● Process and prepare documents, such as, government forms, letters, memos, billings and reports

● Maintain and update filing, inventory, mail and data base systems - manually or using computer

● Perform administrative duties including signing documents using the seal of the office and file stamping documents

● Run errand for the office, including but not limited to, the bank, post office and other county offices

● Perform other related duties as may be assigned

Ascension - Customer Service Representative, Austin, TX (remote) November 2021- October 2024

● Patient intake

● Data Entry

● Answer incoming calls

● Appropriately schedule patient appointment

● Imputing patient information

● Responsible for maintaining and updating patient information as needed

● Insure customer satisfaction by assisting with issues and concerns

● Resolve patient questions and concerns

Doordash - Driver, Austin, Tx

June 2021- November 2021

● Receive/Accept orders on door dash app

● Pick up order from merchant and communicate that everything for order is there

● Deliver order to customer

● Communicate with customer to let them know you are on your way or have arrived with their order

● Communicate with customer service if have any issues with order Evins Personnel Consultants – EOS North America, Pflugerville, Texas Receptionist, November 2020 - June 2021

● Provide support in answering incoming calls, taking reliable messages and routing to appropriate staff

● Receive, sort and distribute mail and other documents to staff

● Place orders for Sam’s, Amazon, Office Depot, and Grainger

● Fill out deposit slip and mail any checks needed

● Scan all invoices received and send to Accounts Payable via email

● Assist Production manager with inventory control using MiSys

● Stock and sanitize all conference rooms

● Make sure breakroom is cleaned and stocked with necessary supplies

● Maintain sign-in log

● Order/Pick up lunch as needed for staff/customers

● Handle expense reports on Concur

Giddings Elementary, Giddings, Texas

Principal Secretary/Paraprofessional, August 2019- November 2020

● Provide support in answering incoming calls, taking reliable messages and routing to appropriate staff

● Receive, sort and distribute mail and other documents to principal and staff

● Plan for and order all supplies and equipment needed by office staff

● Update staff/student handbook and other documents as assigned

● Maintain Confidentiality

● Perform routine bookkeeping tasks to maintain campus budget records

● Prepare and process purchase orders

● Process donations

● Prepare and make cash deposits for activity account

● Prepare written correspondence, forms or reports using personal computer

● Prepare instructional materials, honor rolls and campus communication as requested ● Maintain a daily teacher attendance log and records for substitute teachers

● Maintains a pattern of prompt and regular attendance.

● Schedule meetings and maintain calendar for principal

● Assist students, teachers and parents as needed

● Follows the daily schedule as prescribed.

● Adjusts to work assignments and/or schedule changes.

● Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by the teacher.

● Provides extra assistance to students with exceptionalities, such those with physical and/or mental disabilities, and 504 Plans.

● Assists as directed by the supervising teacher in the effort to successfully maintain students with special needs in an integrated setting.

● Assists the teacher in preparing materials and equipment for direct instructional activity, including locating, copying, collating, distributing and/or grouping materials to support instructional activities planned by the teacher.

● Assists identified students with transporting materials or supplies as needed.

● Assists identified students with specific personal and physical needs.

• Assists with bulletin boards and decorations for instructional purposes and for special events

• Serves as a source of information and assists any substitute teacher assigned to the class.

• Performs other duties as assigned by the supervising teacher, Principal or his/her designee.

• Performs assigned non-instructional classroom duties, such as snack time, toileting, class change and clothing routines.

• Supervises students in classrooms, hallways, cafeterias, school yards, and gymnasiums, or on field trips.

Loving Hands Home Childcare, Giddings, Texas

Owner/Operator, June 2018- July 2019

● Engage with Children

● Prepare means and feed children

● Develop a cleaning routine throughout the day that keeps all of the interactive areas sanitary and safe

● Monitor children during outdoor activities and interact with the children to enhance their learning Code and file material according to the established procedures

● Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys.

● Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.

● Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents.

● Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies.

● Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed.

● Preparing children to enter the next level of care or for entry into school.

● Keeping records relating to childcare.

● Working with parents to help children progress towards educational and behavioral goals. Key Energy Service, Giddings, Texas

Operations Admin Assistant, May 2017- April 2018

● Computer word processing, spreadsheet, database software to prepare reports, and documents

● Sort incoming mail, faxes, and courier deliveries for distribution

● Prepare and send outgoing faxes, mail, and courier parcels

● Purchase, receive and store the office supplies ensuring that basic supplies are always available

● Code and file material according to the established procedures

● Provide secretarial and administrative support to management and other staff

● Make sure all drivers have entered accurate hours on paper log

● Put together new hire paperwork

● Go over paperwork with new hire

● Submit new hire paperwork to HR at Corporate

Waller County Justice of the Peace, Hempstead, Texas Administrative Assistant / Court Clerk, May 2008 - March 2017 Reception

● Answer general phone inquiries using a professional and courteous manner

● Direct phone inquiries to the appropriate staff members

● Reply to general information requests with the accurate information

● Greet clients/suppliers/visitors to the organization in a professional and friendly manner O ffice administration

● Computer word processing, spreadsheet, database software to prepare reports, and documents

● Sort incoming mail, faxes, and courier deliveries for distribution

● Prepare and send outgoing faxes, mail, and courier parcels

● Forward incoming general e-mails to the appropriate staff member

● Forward voicemail from the general mailbox to the appropriate staff member

● Purchase, receive and store the office supplies ensuring that basic supplies are always available

● Code and file material according to the established procedures

● Update and ensure the accuracy of the organization's databases

● Back-up electronic files using proper procedures

● Provide secretarial and administrative support to management and other staff

● Make travel, meeting and other arrangements for staff

● Coordinate the maintenance of office equipment

F inancial management

● Use computer software to prepare invoices and financial statements

● Code and file financial material according to established records management procedures

● Process accounts payable ensuring timeliness and accuracy of information

● Process accounts receivable ensuring timeliness, accuracy of codes and appropriate backup

● Prepare accurate bank reconciliations and deposits

● Administer petty cash according to established procedures

● Assist with financial reports as required

● Month end duties as required

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