Product Manager Development

Komal Lohana

Arlington Boulevard, Virginia, *****

*************@*****.*** M: 571-***-**** H: 561-***-****

*Legally authorized to work in the US

EDUCATION

Master of Business Administration, University of Karachi, Pakistan 2016

• 3.9 CGPA, 1st Position

Bachelor of Business Administration, University of Karachi, Pakistan 2014

• 3.7 CGPA, 1st Position

EXPERIENCE

Bank Alfalah, Product Manager- Digital Fee Payments via App and CDM Jun 2023- Nov 2024 Job Responsibilities: Responsible for all aspects of digital fee payments on digital channels such as Product Development, Business Growth and Product Compliance. Product Development:

• Prepare the business requirement documents, product papers, Memos, training material, settlement process, compliance reports and proposal preparation.

• Perform testing and engage all stakeholders for smooth deployment.

• Develop and expand digital payment o>ering for clients. Business Growth:

• New client onboarding process on digital channels for fee collection.

• Develop comprehensive financial and business cases.

• Review transaction data and devise strategy to increase volume. Product Compliance:

• To ensure new and existing products/features meet compliance standards

• Oversee testing and validation to ensure adherence to regulatory and security standards.

• Manage compliance/regulatory reporting related to fee payments.

• Manage audits, compliance and regulatory queries. National Bank of Pakistan- Product Manager- Mobile & Web Channels Feb 2018- May 2023 Achievements

Launched products and services related to digital channels:

• Prime Minister’s Flood Relief Fund 2022 Payment Portal

• Debit Card Management via Mobile App

• 1st Ever UPI Virtual Card in Pakistan

• QR Payments and NFC Payments (Tap n Pay)

• E-Commerce Payments via Virtual Cards

• Mobile Banking App for Islamic Banking Customers

• Internet Banking Portal for Conventional and Islamic Customers

• ADC Dashboards for Management Reporting

• Revamped the Mobile App Customer Journey

Job Responsibilities

Product Development:

• Manage end to end product launch activities from customer journey designing to roll out and manage the stakeholders

• Manage end to end product documentation like Business case, product program and training material readiness

• Campaign design and execution with coordination of all stakeholders including marketing, call centers and other respective stakeholders

Product Compliance:

• Ensure Mobile App and Web Portals comply with electronic banking regulations issued by State Bank of Pakistan (SBP) time to time

• Support technical teams in understanding and integrating compliance requirements in the product

• Prepare detailed compliance reports for internal stakeholders and SBP

• Manage SBP and internal compliance reporting and queries CERTIFICATES

• Junior Associateship of IBP (JAIBP) Stage 2 Passed

• Search Engine Optimization (SEO) from Virtual University

• Data Driven Marketing Techniques from Boost Consulting and Training Center INTERESTS

• Product Development

• Data Analytics

• Digital Marketing

TECHNICAL SKILLS

• MS O>ice

• Power BI

• Prototyping Tools (InVision and Adobe XD)

• Wireframing Tools (Balsamiq)

• Project Management Tools (JIRA)

Contact this candidate