Project Manager Success

Alicia M. Hill, CAPM

St. Petersburg, FL 727-***-**** ****.*******@*****.*** Linkedin.com/in/aliciahill15/

Project Manager/Process Improvement

Results-driven Project/Process Manager with a strong foundation in project leadership and business process optimization across IT, healthcare, and financial services. Known for leading enterprise-level initiatives that streamline operations, enhance efficiency, and support organizational change. Experienced in both Agile and Waterfall methodologies, stakeholder engagement, and continuous improvement practices. Successfully delivered solutions for Fortune 500 companies including Vanguard, SunGard, and Cigna. Ready to drive strategic process improvements that deliver measurable impact.

Core Competencies

Process Improvement

Agile & Waterfall Methodologies

MS Azure DevOps

Change Management

Product Ownership

Global Engineering Management

Software Delivery

Project Management

Stakeholder Collaboration

Mobile/Web Development

Risk Management

Strategic Status Reporting

Professional Experience

Project Delivery Manager - Contract Web Instinct, Tampa, FL: Sept 2024 — Present

Optimized budget tracking by enforcement of software tools, to enhance visibility, accountability and proper resource allocation.

Managed the Manual QA process, utilizing Jira and Bugzilla to ensure quality standards.

Selected temporary resources via Upwork for immediate client needs.

Facilitated clear communication with external clients to gather and clarify business requirements for both PC and Mobile applications.

Project Delivery Manager - Contract Cigna, Tampa, FL: Nov 2022 — Dec 2023

Facilitated the closure of Jira tickets by ensuring thorough documentation and artifact inclusion to streamline audit processes.

Conducted comprehensive AWS training sessions for developers, leading to enhanced team capabilities in AWS implementation.

Guided offshore developers in AWS utilization for implementation and deployment purposes, increasing team efficiency.

Led the successful transition from Waterfall to Agile methodologies by applying effective change management strategies, resulting in improved development speed and greater adaptability.

Sr. Software Delivery Manager Ultimate Medical Academy – Tampa, FL: Nov 2020 – Oct 2022

Directed a multinational team comprising 7 software developers situated across Mexico, Guatemala, and India by leveraging effective leadership and cross-cultural management skills to foster collaboration and achieve project objectives.

Migrated the entire IT department from Jira to Azure Dev Ops through strategic planning and change management techniques, maintaining streamlined workflows and improved operational efficiency.

Spearheaded initiatives to bolster UMA's presence in secondary education and achieved a 40% increase in student enrollments.

Mentored and trained a team of junior DevOps engineers, resulting in a 20% improvement in team productivity and a 15% reduction in system downtime.

Project Manager – Contract (Covid Furlough) PODS, LLC – Clearwater, FL: Feb 2020 – Aug 2020

Championed change management initiatives within the marketing and IT departments for smooth transitions and updates.

Ensured project alignment with company objectives and goals through strategic planning and project prioritization techniques, thereby enhancing the overall success and impact of the organization.

Prepared regular financial reports for stakeholders, highlighting budget status, variances, and financial forecasts.

Reviewed User Stories written by Business Analyst for completeness, prior to their entry into Jira.

Virtual Freelance Owner - AMH Designs – ST. Petersburg, FL: Sep 2015 – Present

Consistently providing technical support services, troubleshooting and improving client efficiency.

Orchestrated on-site Discovery workshop sessions to gather requirements for a new mobile application, utilizing facilitation skills and applying strategic questioning techniques to develop a clear understanding of project needs and objectives.

Produced comprehensive documentation and conducted end-user training sessions for a newly developed mobile application, resulting in heightened user adoption rates and increased application efficiency.

Utilized remote desktop applications to troubleshoot and fix machines without being physically present for time savings.

Product Owner – Contract Tech Data, Clearwater, FL: Jun 2019 — Aug 2019

Interfaced with stakeholders and contractor product teams to establish collaborative relationships in line with project objectives.

Collaborated extensively with customers throughout the system development lifecycle to create a new client-facing website that meets client needs and augments user experience.

Owned and prioritized the product backlog to facilitate the smooth implementation of new software distribution services.

International IT Program Manager – Contract Neilson Marketing Services, Oldsmar, FL: Oct 2017 — Dec 2018

Led a team of 16 offshore resources to facilitate timely execution of scheduled project releases, delivering high-quality results.

Generated and delivered detailed status reports to C-level management using PowerPoint presentations, using data visualization and storytelling techniques to provide key insights into project progress and highlight achievements and identify P&L.

Collaborated with cross-functional teams to successfully deploy multiple applications, resulting in a 15% increase in revenue and a 10% improvement in customer satisfaction.

Responsible for identifying, tracking and mitigating risks, documenting assumptions, resolving issues promptly within the active RAID log.

Additional Experience

Project Manager/Business Analysis Granite Services, Inc./Ge, Tampa, Fl

Business Analyst – Contract AAA/Auto Club Group, Tampa, Fl

Senior IT Project Manager Navient, Newark, De

Project Coordinator Collections Marketing Center, Wilmington, De

Portfolio Program Manager – Consultant Independence Blue Cross, Philadelphia, PA

Education & Certifications

Health and Physical Education 1991-1995 B.S.

Delaware State University, Dover DE

Certifications

Six Sigma Yellow Belt Scrum Certified Fundamentals Certification FL- 240 Health Insurance Law Certification CPMP Project Management Professional Series 6 Investment Securities Series 63 Uniform Securities Law SEO Certification, Train AI Certification

Technical Skills

MS Office Jira SQL Clarity ServiceNow Salesforce Confluence ITIL MS Project SAAS Planview Shopify Remote PC WordPress Concrete 5.0

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