Office Assistant Pharmacy Specialist
Resume:
Charma
Collins
Pharmacy Specialist
Representative
Plano, Texas, United States, 75023
***************@*****.***
Education
BA in Business Admin and
Management
Everest University College, Orlando Fl
January 2015 - May 2018
Key Skills
Motivated and detail-oriented Pharmacy Specialist with a passion for providing exceptional customer service and ensuring patient satisfaction. Demonstrated expertise in understanding pharmaceutical products, drug interactions, and insurance processes. Skilled in building and maintaining strong relationships with healthcare professionals, effectively communicating product information, and promoting positive brand image. Committed to continuous learning and professional development to excel in the dynamic healthcare industry. Professional Experience
Pharmacy Specialist Representative
Continuum Global Solutions CVS September 2023 - Present Chef/Owner
KCFOODS LLC January 2018 - Present
Financial Representative
Co-Op Financials January 2014 - December 2018
Completed Bachelor of Business
Administration degree with a focus
on Management from Everest
University. The rigorous coursework
and practical assignments provided
a comprehensive understanding of
core business concepts including
finance, marketing, human
resources, and operations.
Remote
Complaint Resolution
Order Fulfillment
Technical Support
CRM
POS system expert
High-volume call centers
Call management systems
Training development aptitude
Documenting and reporting
55WPM
Multi-Line phone talent
Call management software
Expert in Dual Monitor navigation
Excel Expert
Collaborate with healthcare professionals to implement comprehensive medication management plans.
Utilize strong knowledge of medication interactions and side effects to provide relevant patient counseling.
Developed and maintained excellent customer relationships by providing exceptional service while processing payments and answering inquiries related to the payment process.
Utilized computer systems to accurately track inventory, manage orders, and generate shipping labels for specialty medications. Maintained detailed customer records and accurately documented all interactions in the CRM system.
Maintained accurate and detailed patient records, documenting vital signs, symptoms, and any observations, facilitating seamless communication and continuity of care among the healthcare team.
Developed and implemented HIPAA compliance policies and procedures to ensure the privacy and security of sensitive patient information. Expertly manage and maintain electronic medical records system, ensuring accuracy, confidentiality, and compliance with legal and regulatory requirements.
Successfully managed a team of 6 kitchen staff members, ensuring efficient food preparation, cooking, and plating processes.
Developed innovative menu items and recipes, taking into consideration dietary restrictions and customer preferences, resulting in increased customer satisfaction and repeat business.
Collaborated with suppliers to source the freshest and highest quality ingredients while maintaining budget constraints.
Trained and mentored new kitchen staff members, guiding them on proper cooking techniques, food presentation, and kitchen sanitation. Conducted thorough financial analyses to assess clients' current financial status and identify areas for improvement.
Reviewed and analyzed credit reports, income documentation, and financial statements to determine loan eligibility and to ensure compliance with lending guidelines.
Prepared and submitted complete and accurate loan packages to underwriting for approval, ensuring timely closing and funding. Acted as a liaison between borrowers, underwriters, and loan processors to provide exceptional customer service throughout the mortgage process. Conducted thorough analysis and evaluation of property appraisals, title reports, and other loan documents to assess risk and mitigate potential issues.
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