Salesforce Developer User Experience

OBJECTIVE

As a Salesforce Developer with *+ years of experience, I aim to leverage my expertise in Apex triggers, Lightning Web Components, Salesforce APIs, and Salesforce Cloud solutions (Sales Cloud, Service Cloud, Marketing Cloud) to drive innovative and efficient solutions for businesses.

PROFILE SUMMARY

5+ years of experience as a Salesforce Developer, specializing in Apex, Visualforce, and Lightning Web Components (LWC) to build scalable and efficient solutions on the Salesforce platform.

Strong hands-on experience with Lightning Web Components and Aura Components, developing modern and efficient user interfaces to enhance user experience and Expertise in creating and managing Flows, custom objects, workflow rules, and CI/CD pipelines to streamline development and deployment processes.

Knowledge of Salesforce Service Cloud, Sales Cloud, and Marketing Cloud to tailor solutions for specific business needs.

Skilled in SOQL and SOSL queries to extract and manipulate Salesforce data, ensuring optimized performance.

Familiar with Jenkins for automating deployment tasks and integrating Salesforce with version control systems like Git.

Proficient in Data Loader and Data Import Wizard for data migration, ensuring seamless import/export of data.

Hands-on experience with Heroku for building and deploying modern, scalable applications integrated with Salesforce for enhanced functionality and skilled in implementing Salesforce Flow and Process Builder to automate business processes, reducing manual effort and increasing operational efficiency.

Experience with Node.js and JavaScript for creating custom APIs and extending the functionality of Salesforce through serverless applications and designed and implemented Apex Triggers to automate business processes, enforce data integrity, and handle complex logic in Salesforce, ensuring seamless data flow and process execution across objects.

Proficient in integrating Salesforce with third-party applications using MuleSoft for seamless data flow across platforms.

Familiar with GitHub and Bitbucket for version control, ensuring smooth collaboration and code management across teams and Knowledge of JIRA and Confluence for project management, tracking development cycles, and maintaining clear communication with project stakeholders and developed custom user interfaces using Aura Components to create dynamic, reusable components, improving the overall performance and user experience within Salesforce applications.

Utilized HTML5, CSS3, JavaScript, and jQuery to develop responsive and dynamic front-end solutions, integrating seamlessly with Salesforce Lightning to enhance user interface and improve overall user experience.

Integrated Salesforce with external systems using Salesforce APIs such as REST API, SOAP API, and Bulk API, enabling seamless data synchronization and enhancing the functionality of third-party applications.

Implemented OAuth authentication for secure and seamless integration between Salesforce and external applications, ensuring data protection and smooth user authentication across platforms.

Solid experience in Salesforce Cloud platforms, including Sales Cloud, Service Cloud, and Marketing Cloud

(SFCC), enabling comprehensive business solutions and Proficient in using Node.js and JavaScript to develop custom APIs and serverless applications, extending Salesforce capabilities.

Designed and implemented custom user interfaces using Aura Components to create dynamic, reusable components that enhance performance and improve the overall user experience within Salesforce applications. EDUCATION

Washington University of science and Technology, Masters in Information Technology, USA Chunduru Manoj Kumar Salesforce Developer

+1-475-***-**** **************@*****.***

TECHNICAL SKILLS

API Integration: REST APIs, SOAP APIs, Bulk API, Streaming API, OAuth, SAML, Web Services

Data Migration Tools: Salesforce Data Loader, Talend, Jitterbit, Informatica, MuleSoft

Sales cloud& Service Cloud: Account & Contact Management,Reports & Dashboards, Territory Management, Case Management, Omni-Channel Routing, Service Console, Field Service

App Cloud: declarative (no-code/low-code), programmatic (code-based), Lightning App Builde,

Middleware: MuleSoft, Dell Boomi, Heroku Connect, Platform Events & Change Data Capture (CDC), Named Credentials, Auth Providers, Role Hierarchy, Sharing Rules, OWD, Experience Cloud / PRM

Version Control & Deployment: Salesforce DX, Git, Bitbucket, Jenkins, ANT Migration Tool

CI/CD & Automation: Jenkins, GitLab CI/CD, CircleCI, Automated Unit Testing, Test Classes, Agile Methodologies

Database & Query Languages: SOQL, SOSL, SQL

Authentication & Security: SSO, OAuth 2.0, SAML, Salesforce Shield, Encryption

ETL Tools: Informatica, Jitterbit, Talend, MuleSoft, Apache Camel, Data Loader, Workbench, Data Import Wizard

Data Management: Data Loader, Import Wizard, Shield Platform Encryption, Field History Tracking, Performance Troubleshooting, Solution Design Decisions

Integration Platforms: MuleSoft, Dell Boomi, Informatica Cloud, AWS Lambda (for custom integration)

Salesforce Admin Tools: Custom Objects, Profiles, Permission Sets, Sharing Rules, Role Hierarchies

Cloud Platforms: Salesforce Platform, Heroku, AWS (for integration)

DevOps Tools: Jenkins, Git, Bitbucket, ANT, CircleCI for continuous deployment, Code Review & Unit Testing

Reports & Dashboards: Custom Reports, Dashboards, Report Types, Reporting Snapshots, Design Documentation

Salesforce CRM: Salesforce Classic, Salesforce Lightning, Salesforce Service Cloud, Sales Cloud

Programming Languages: Apex, Visualforce, SOQL, JavaScript, HTML, CSS

Front-End Development: Lightning Web Components (LWC), Aura Components

Salesforce Automation: Process Builder, Flows, Workflows, Approval Processes, Validation Rules. CERTIFICATIONS

Salesforce Certified Platform Developer I

Salesforce Certified Administrator (SCA)

WORK EXPERIENCE

Legg Mason, Baltimore, Maryland, USA Salesforce Developer April 2024 – Present OBJECTIVE: Legg Mason was a global asset management firm that provided investment management and related services to individuals, institutions, and financial professionals. Develop the custom applications and integrations using Salesforce technologies and design and implement user interfaces and workflows and configure and customize Salesforce to meet the firm's CRM requirements.

Key Responsibilities and Achievements:

Enhanced client-facing Salesforce applications by designing and deploying custom Lightning components to improve user experience and accelerate operational workflows across investment management teams.

Developed and optimized Apex triggers, classes, and Visualforce pages to automate complex business processes and ensure seamless interaction between Salesforce and external financial platforms.

Created comprehensive Salesforce reports and dashboards, providing executives with real-time metrics to track portfolio performance and investment trends and integrated Salesforce with third-party accounting systems and market data providers using RESTful and SOAP web services, streamlining data synchronization across the platform.

Conducted detailed unit testing and debugging of Apex code to improve functionality and ensure reliability in mission- critical financial applications and leveraged Salesforce Service Cloud to manage customer inquiries and Sales Cloud to automate lead tracking, resulting in a 20% increase in operational efficiency for sales teams.

Applied advanced SOQL and SOSL queries within Apex code to retrieve large data sets efficiently and optimize performance in high-volume environments and implemented CI/CD pipelines with Jenkins to automate code deployment and ensure continuous integration, improving development turnaround times and application quality.

Integrated Salesforce with external trading systems via MuleSoft and Salesforce Integration Cloud, ensuring seamless communication between trading platforms and internal systems and developed sophisticated financial data visualizations using Tableau, pulling live data from Salesforce to provide actionable insights for portfolio managers.

Leveraged AWS Lambda for executing serverless business logic, integrating it with Salesforce to extend automation capabilities while reducing the overhead of traditional server infrastructure.

Worked with DevOps teams to implement containerization using Docker for packaging application services, and managed scalable deployment workflows using Kubernetes and developed custom Salesforce REST API endpoints to connect with external trading platforms, providing real-time updates to portfolios and trading data.

Implemented OAuth 2.0 for secure and scalable integration with financial services platforms, enabling safe data exchanges between Salesforce and external systems and designed efficient data models and workflows, using Salesforce Data Loader and custom ETL processes to enable smooth migration of critical financial data to Salesforce.

Utilized Java to build backend services, seamlessly integrating with React.js and Angular to deliver a dynamic, responsive user interface for investment dashboards.

ENVIRONMENT: Lightning components, Apex classes, triggers, Visualforce pages, RESTful, SOAP web services, SOQL, SOSL, CI/CD pipelines, Jenkins, Oracle, MuleSoft, Tableau, AWS Lambda, OAuth 2.0, SOQL, SOSL, Salesforce Data Loader, React.js, Angular.

MedStar Health, Columbia, Maryland, USA Salesforce Developer Oct 2022 – Marh 2024 OBJECTIVE: MedStar Health is a leading nonprofit healthcare organization offering a wide range of services across hospitals, outpatient care, and urgent care centers. Translated the business requirements into functional Salesforce applications, leveraging Health Cloud and other relevant modules and write clean, efficient, and maintainable code using Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs. Key Responsibilities and Achievements:

Developed Salesforce Lightning Web Components (LWC) to create responsive and intuitive interfaces, enhancing the user experience for healthcare providers and patients within the Salesforce ecosystem.

Integrated Salesforce with AWS services such as Lambda and S3 to extend platform functionality, enabling secure storage and management of large healthcare datasets, including patient records and medical reporting.

Utilized Salesforce Data Loader to perform large-scale data migrations, ensuring the seamless transfer of patient information and medical data between Salesforce and external healthcare systems.

Implemented OAuth 2.0 for secure authentication and authorization during third-party integrations, ensuring compliance with HIPAA and other healthcare security standards for managing sensitive patient data.

Designed and developed complex Apex batch jobs to process large volumes of patient data and medical transactions, optimizing performance and efficiency within healthcare operations.

Integrated Salesforce with MuleSoft to streamline business logic and facilitate data flow between Salesforce

Developed and integrated custom solutions using Salesforce APIs (REST and SOAP) to enable seamless data exchange between Salesforce and external healthcare systems, ensuring real-time synchronization of patient data, medical records, and treatment updates and developed and customized Aura Components to build dynamic, reusable user interfaces within Salesforce, improving functionality and enhancing patient engagement across healthcare applications.

Utilized Java to develop backend services and integrations for Salesforce, ensuring seamless communication between Salesforce and external healthcare platforms such as EHR systems and hospital management software. ENVIRONMENT: Lightning Web Components, Lambda, S3, AWS, Salesforce Data Loader, Apex batch jobs, OAuth 2.0, MuleSoft, CRM tools, CI/CD pipelines, REST and SOAP APIs, Aura Components, EHR systems Northern Trust, Bangalore, India Salesforce Admin/ Developer March 2021 – Aug 2022 OBJECTIVE: Northern Trust is a global financial services company that provides a wide range of asset servicing, wealth management, and investment solutions to institutions, corporations, and individuals. Designed and implemented the automated workflows and processes to streamline financial operations, such as invoice processing, budgeting, and reporting and troubleshoot and resolve technical issues to maintain the reliability and performance of Salesforce systems. Key Responsibilities and Achievements:

Developed custom Salesforce Lightning components to enhance user interface functionality, streamlining interaction for financial transaction processing and reporting and configured Salesforce Service Cloud to automate case management, transaction tracking, and customer communications, optimizing operational efficiency.

Automated business logic for transaction processing, financial data management, and reporting through custom Apex triggers and Apex classes, ensuring seamless workflows and implemented complex Salesforce Flows to automate the lifecycle management of financial transactions and approval processes, reducing manual effort and enhancing accuracy.

Created custom Salesforce Reports and interactive Dashboards to monitor key financial metrics, providing real-time visibility into transactions, settlements, and system performance and integrated Salesforce with third-party financial platforms using RESTful API and SOAP API, ensuring real-time synchronization of financial data across systems.

Managed CI/CD pipelines for continuous delivery and deployment using Salesforce DX, Jenkins, and Git, ensuring smooth and efficient release cycles and developed integrations between Salesforce and external applications using MuleSoft to automate data exchanges, improving transaction processing and financial reporting efficiency.

Used Jira and Confluence to track development progress, manage project tasks, and document technical specifications for Salesforce-related solutions and implemented Heroku to build scalable web applications that integrate with Salesforce, providing a unified platform for handling financial transaction management and reporting and leveraged AWS Lambda to implement serverless functions for real-time processing of financial transactions, enhancing scalability ENVIRONMENT: Salesforce Lightning components, Salesforce Service Cloud, Apex triggers, Apex classes, Salesforce Flows, RESTful API, SOAP API, CI/CD, MuleSoft, Salesforce, Jenkins, Git, Salesforce DX, Jenkins, Git, Heroku, AWS Lambda Takeda Pharmaceutical, Bangalore, India Salesforce Admin/ Developer June 2019 – Feb 2021

OBJECTIVE: Takeda Pharmaceutical Company Limited is a global, research-driven pharmaceutical company specializes in a wide range of therapeutic areas, including oncology, gastroenterology, rare diseases, neuroscience, and vaccines. Using Apex, Visualforce, and Lightning Web Components (LWC) to build solutions tailored to the company's needs and Modify objects, fields, record types, and page layouts to meet specific requirements. Key Responsibilities and Achievements:

Administered user profiles, roles, permissions, and licenses in Salesforce to ensure appropriate access control and maintain data security for sensitive pharmaceutical data.

Configured organization-wide default (OWD) sharing rules, roles, profiles, and permission sets to enforce data privacy and security in compliance with healthcare industry standards.

Designed and developed Lightning pages with dynamic UI designs, optimizing the user experience for healthcare professionals and administrators working with pharmaceutical data.

Performed administrative tasks such as user creation, regular system maintenance, and ensuring smooth platform operations within Salesforce and integrated Salesforce with third-party systems like SAP, Oracle, and Tibco to enable seamless data sharing and synchronization across Takeda’s enterprise systems.

Led Salesforce migration fromClassictoLightning,improving user experience and productivity withmodernfeatures such as Apex classes, Workflows, triggers, Aura platform, and batch processing.

Utilized Salesforce Lightning Utility Bar and managed version control using Bitbucket for seamless development and deployment of pharmaceutical business solutions and handled Sales Order Management processes, including refunds, returns, and reshipping for pharmaceutical products, ensuring efficient order processing in Salesforce.

Worked with Continuous Integration (CI) tool Bamboo to streamline deployment processes and maintain high-quality development standards and developed with Salesforce Lightning UI using Aura Components and LWC to create modern, responsive interfaces tailored for pharmaceutical business needs, Configured Salesforce Lightning Communities and audience settings to enhance user engagement and collaboration among Takeda’s internal teams and external stakeholders.

Used SOQL and SOSL for efficient data manipulation, adhering to Governor Limits for platform database objects, ensuring optimal performance and compliance with Takeda’s data handling practices and Implemented Docker containers for developing and deploying microservices that integrate seamlessly with Salesforce, improving scalability Environment: SOQL, SOSL, Docker, Salesforce Lightning UI, Aura Components, LWC, Bamboo, CI, Bitbucket, Apex classes, Salesforce migration, SAP, Oracle, Tibco, Lightning pages, UI designs

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