Healthcare Administration

Shiela Garcia

Baltimore, MD *****

Professional Summary:

Shiela offers a strong background in data accuracy, document handling, and patient records management across multiple healthcare organizations, directly aligning with the role’s focus on documentation processing and data integrity.

Shiela has demonstrated success working in high-paced, compliance-driven environments (HIPAA, insurance verification, EHR), which translates well into risk-sensitive financial operations.

Proficient in Microsoft Word, EHR systems, and Salesforce, tech-savvy and capable of adapting quickly to database tools and workflow management platforms.

Shiela consistent experience in multi-tasking, client communication, and task prioritization shows she can independently manage complex workflows in a hybrid setting.

Skills:

Data Entry & Management

Documentation Review

Attention to Detail

HIPAA Compliance & Confidentiality

Electronic Health Records (EHR) Systems

Microsoft Word Proficiency

Salesforce CRM Knowledge

Administrative Coordination

Communication Skills

Multitasking & Prioritization

Education:

High School Diploma, Springbrook High School, Silver Spring Maryland - May 2016

Bachelor of Business Administration (BBA), Human Resources Management, Columbia Southern University February 2020 June 2025 (pursuing)

Certifications & Tools:

HIPAA Compliance Certification

Salesforce CRM

Amazon Web Services (AWS)

EHR System Proficiency

Professional Experience:

Sun Life, Baltimore, MD (Contract/ Hybrid) Oct 2024 - May 2025

Data Entry & Records Specialist

Manage and maintain patient medical records with accuracy and confidentiality.

Ensure compliance with healthcare regulations such as HIPAA.

Oversee and implement electronic health record (EHR) systems.

Audit patient records for accuracy and completeness.

Coordinate with healthcare providers to streamline patient information flow.

Process and distribute medical imaging CDs for patients and providers.

MedStar Health, Nottingham, MD (Permanent/ Hybrid) Jul 2024 - Oct 2024

Access Specialist I

Facilitated new patient registration and updated records.

Managed inbound and outbound calls to assess patient needs.

Verified patient insurance eligibility and resolved discrepancies.

Ensured effective communication between internal and external stakeholders.

Handle inbound/outbound calls scheduling surgeries with different physicians.

Chase Brexton Health Care, Baltimore, MD (Contract/ Hybrid) Nov 2023 - Jul 2024

Population Health Navigator Generalist

Processed medical claim data while ensuring HIPAA compliance.

Updated and maintained insurance records, improving data accuracy.

Scheduled preventive care appointments and assisted with patient transportation.

Follow up with patients for cancellations/reschedules on surgeries.

Follow up with to schedule surgeries.

Anne Arundel Counseling Inc., Glen Burnie, MD (Contract/ Onsite) Jul 2023 - Nov 2023

Administrative Coordinator

Registered patients, verified insurance coverage, and handled referrals.

Managed payroll, client scheduling, and classified patient records.

Assisted the Practice Manager with administrative operations.

Lehigh Valley Health Network, Northeastern, PA (Permanent/ Onsite) Feb 2022 - Mar 2023

ER Concierge Manager

Provided front-line patient support and coordinated emergency department services.

Attended interdepartmental meetings to enhance service efficiency.

Supported HR and leadership teams with employee performance evaluations.

Aybar Trucking LLC, Mahanoy City, PA (Permanent/ Onsite) May 2019 - Jan 2022

Dispatcher

Managed truck routes and schedules while coordinating deliveries.

Prepared dispatch reports, billing, and payroll verification.

Self Storage Plus, Silver Spring, MD (Permanent/ Onsite) Jun 2018 - May 2019

Assistant Manager

Managed office records, handled payroll, and resolved customer inquiries.

Processed overdue balances and improved collection efficiency.

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