Customer Service Project Manager
Resume:
Danielle Dacruz
Clearwater, FL *****
********************@***.***
Professional Summary
Experienced construction project manager and office administrator with a proven ability to coordinate subcontractors, manage permitting processes, and oversee financial and operational tasks. Skilled in streamlining workflows, fostering team collaboration, and ensuring compliance with regulations. Adept at delivering on-time, within-budget results while providing exceptional customer service and supporting organizational objectives. Active Notary Public with extensive experience in CRM systems, Adobe tools and Microsoft office. Work Experience
Construction Office Manager
Pinellas County Hardscapes – Clearwater, FL
2023 – Present
• Manage internal and external communications, ensuring efficient coordination between sales staff and clients.
• Prepare and send detailed construction proposals while managing accounts receivable.
• Hire subcontractors and coordinated project schedules to ensure on-time and within- budget installations.
• Assist in the permitting process, including procuring engineered drawings and ordering materials for installations.
• Oversee financial operations, including accounts payable, purchase tracking, and timely subcontractor payments.
Store Manager
Circle K – Tarpon Springs, FL
2009 – 2023
• Drove sales and profitability in a highly competitive market, achieving consistent revenue growth.
• Hired, trained, and coordinated staff to ensure smooth operations.
• Analyzed sales figures to maximize profits and prepared daily sales reports.
• Handled merchandising, inventory control, ordering, cash control, and maintenance.
• Input data to prepare daily sales reports
Project Manager
Add Brick Pavers – Largo, FL
2012 – 2021
• Conducted onsite consultations to align client vision, budget, and project specifications.
• Created and communicated detailed project estimates, ensuring transparency with clients.
• Coordinated materials deliveries and developed project schedules to ensure timely installations.
• Managed project finances, including accounts payable, receivable, and invoicing.
• Collaborated with subcontractors to ensure high-quality results and client satisfaction. Owner/Operator
Suncoast Subs – Clearwater Beach, FL
2007 – 2009
• Obtained all necessary city, health, and fire permits to ensure regulatory compliance.
• Established vendor accounts and created menus using gross profit analysis.
• Solely responsible for marketing efforts, including website management, advertising, and direct mailing.
• Delivered exceptional customer service by resolving issues quickly and equitably.
• Managed inventory, cash control, and daily sales reporting. Owner/Operator
Triple D&D Trucking – Greenville, PA
1995 – 2007
• Built and managed a profitable trucking company for 12 years.
• Acquired Class A CDL with Haz-Mat Endorsement.
• Maintained compliance with DOT standards
• Scheduled routine and emergency maintenance.
• Ensured timely deliveries while interfacing professionally with customers. Education
Bob Hogue School of Real Estate – 2013
Sharpsville High School – 1992
Certifications & Licenses
Notary Public (Active)
Class A CDL with Haz-Mat Endorsement
Community Association Management License (Expired)
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