Instructional Designer Systems
Resume:
Stephanie Kallner
**** ****** ** **********, ** *9808 407-***-**** *****.*******@*****.***
Experienced leader, teacher, manager, and e-learning Instructional Designer looking to pursue leadership opportunities in the fields of instructional systems, project management, and program specialist.
Education & Credentials
University of Central Florida – Orlando, FL
Master of Education in Leadership, Curriculum Design, and Instruction (2015)
University of Central Florida – Orlando, FL
Bachelor of Science in Elementary Education (2009)
Certifications and Endorsements
Public Trust Clearance (Favorable Background Investigation)
Program Management Professional (PMP) – Pending
Kirkpatrick Bronze
508 Trusted Tester Program
Florida Teacher Certification (2010)
Gifted Learner Instruction Endorsement (2014)
Reading and ESOL Endorsements (2009)
Experience
Section Chief - Supervisory Instructional Systems Specialist – GS 14
(Present)
United States Citizenship and Immigration Services (USCIS)
Electronic Benefits System (EBS) Training Program
Served as a first-level supervisor to two sections of Instructional Systems Specialists (ISS) and Management and Program Analysts (MPA) providing advice, counsel, and instruction on all Branch matters
Responsible for oversight of planning and managing the major phases of the Instructional System Design (ISD) process, including needs analysis and course/program/curriculum design and development
Oversee the selections and approvals of various instructional media, methods, and formative and summative evaluations
Evaluated and managed training program effectiveness and efficiency to include performance evaluations, work assignments, and team building
Participated in all phases of USCIS EBS Training Branch management and operations (organization, administration, direction, and coordination of instructional activities)
Adjusted work priorities in response to agile development of features and functionality, to meet rapidly changing needs for the agency, federal partners, and stakeholders
Developed hiring protocols and standards now widely-used across Directorate
“In addition to always finishing tasking ahead of schedule, Stephanie has taken on reworking other poorly executed projects, worked closely with QA to ensure high quality, and been recognized in the organization for maintaining a positive, can-do attitude. She is a great team member and would be an asset to any project team.”
DeAnna Selva
Program Manager Carley Corporation, Orlando, Fl
“Stephanie is very creative and is always trying to brainstorm more efficient ways to get her job done – focusing on both quality and quantity. She is a huge asset to the CSS and NETC team.”
Michelle Wright
Program Manager/Lead Instructional Designer
Camber Corporation, Orlando, FL
Experience (Cont.)
Resolved problems presented by, evaluated performance of, and served as the official for approving leave and completed work
Ensured compliance with Department of Homeland Security (DHS), USCIS, Human Capital and Training (HCT), Training and Career Development Division (TCDD), EBS Training Branch, and Academy Training Center (ATC) policies, operations, and procedures
Identified employee and USCIS EBS Training Branch training and development needs and ensure that staff are provided training to keep abreast of the latest instructional techniques and methodology
Provide ongoing guidance and updates to senior management on strategic, operational, and tactical actions related to training and learning solutions and curricula
Piloted first eLearning program to be developed in the Branch
Instructional Systems Specialist, GS-13 (2019-2021)
USCIS HCT EBS Training Branch (Contractor 2017, Federal 2019)
JIRA Administrator and Branch Point of Contact (POC) to manage development of training materials and guidance documents
Manager and Registrar of online EBS Training Program Catalog
Developed highly detailed internal Style Guide for support and direction
Responsible for the development and sustainment of efficient and effective education and training programs, ensuring that products and programs are educationally sound and adhere to the proven principles of education and training
Use Analyze, Design, Develop, Implement, and Evaluate (ADDIE) model and ISD process throughout the lifecycle of project
Plan all the major phases of the ISD process, including needs analysis, course/program/curriculum design and development, selection of instructional media and methods, and formative and summative evaluations
Serve as an analyst, course/program designer for major projects including the design, development, pilot delivery, and evaluation of courses or instructional packages and deliveries
Analyze, evaluate, and approve various types of training-related product documents according to all Federal statutes, regulations, policies, and standards
Provide education/training development expertise and leadership to improve systemic functioning of the USCIS mission and achievement of goals
Establish and maintain current production plans for training and development programs
Develop guidance materials and training for internal coworkers, content subject matter experts (SMEs), and other stakeholders
Develop and evaluate programs for staff and faculty development, and administer/evaluate education and training programs
“Stephanie is a vital and monumental part of our team. The constant movement of project deadlines and guidance from the client is not an easy task to keep up with, but Stephanie not only keeps up, she stays ahead of the game by preparing for all situations and anticipates the challenges ahead. We would not have been as successful on this stressful project without her, and she will be greatly missed.”
Rhonda DeMarsh
Supervisor, American Systems and Carley Corp.
“Stephanie successfully identifies and uses effective methods to gather information in a highly efficient manner. She regularly and correctly identifies key issues, and anticipates and identifies alternative solutions for problems that have a variety of viable solutions.”
Eddie Kline
Supervisor, USCIS EBS
Experience (Cont.)
Instructional Designer (2014-2019)
American Systems – DoD Contractor with Defense Acquisition University (DAU) (2018-2019)
Courseware development using DAU-specific authoring tool (DART) to design and develop highly effective and engaging cross-Service training for all military branches
On-site support at Ft. Belvoir, VA with Pentagon SMEs supporting courseware development and transition into pilot program, supporting over 100 military personnel
Assisted in development of standards and efficiency documents to support and ensure success across multiple programs
Established and maintained current production plans for training program
Carley Corporation – Contract with DoD Navy Client (2016-2017)
Developed training, simulations, designs, and web-based courses for Navy Servicemen on the new Unmanned Air Vehicle (UAV) MQ-8C remote program for the Littoral Combat Ships (LCSs)
On-site review of training needs, ongoing expectations, Agile method deliveries, and provided Train-the-Trainer (TTT) to Servicemen
Developed project Style Guides, conducted lead, peer, and full QA reviews on lessons, trained and coached new employees
Recognized and awarded for exceeding project expectation and standards at a corporate level
Developed guidance and TTT for SMEs and other stakeholders
Self-taught Adobe authoring tools, AIM LOM, Impression, Captivate, Dream Weaver, CHaRMS, and Test Track
Recognized and early-promotion for outstanding work performance
Camber Corporation – Contract with DoD Navy Client (2014-2016)
Curriculum development of e-learning materials for DoD client Navy Educational Training Center (NETC), including CAI, WBT, IMI, ICW, simulations, quizzes, and assessments
Analyzed, evaluated, and approved various types of training-related product documents
Mentored and trained new employees and contractors on how to use courseware development tools and programs, and provided continued support to ensure productivity
Assigned by upper management to develop, test, and approve SCORM files prior to product delivery
“Stephanie contributes to discussions effectively to solve team issues. She also collaborates to create team documents to contribute to the documentation of the project standards and development instructions…”
Jennifer Gaskill
Instructional Designer/Coworker
Camber Corporation, Orlando, FL
“ …You are a recognized leader in helping others with mentoring other teachers and sharing ideas and strategies. You provide other teachers with help and input regarding classroom strategies and behaviors at a specific enough level to enhance their pedagogical skills... “
Jamie White
Former Assistant Principal
Goldsboro Elementary Magnet School, Sanford, FL
Experience (Cont.)
Sterling Helicopter – Private Contractor (2019)
Reconstructed entire Standard Operating Procedure (SOP) manual into a usable e-learning tool, to include training program development and instructional materials for current and new employees
Analyzed and evaluated current SOP against current Federal Aviation Administration (FAA) requirements to provide guidance and direction to CEO and high-level executives regarding a plan for moving forward to remain in compliance and avoid FAA facility shut down
Responsible for on-going technical support to ensure that Sterling Helicopter remains in compliance with FAA requirements and standards
On-site support to assist personnel with FAA inspection-readiness
Elementary Teacher (2009-2014)
3rd Grade (2014), 2nd Grade (2011-2014), 1st Grade (2010-2011)
Created and managed organizational systems for tracking large amounts of data across multiple educational facilities
Designed evaluation and quality control methods to measure effectiveness of delivered curriculum
Developed and evaluated training programs for staff and faculty development, administering/evaluating education program
Developed and evaluated school-wide behavior improvement plan that decreased negative behavior incidents by nearly 30%
Team Leader (2013-2014)
Leader of all teachers on grade level; responsible for meetings, curriculum plans, administration assistance, problem solving, mediation, demonstrations of new instructional systems and techniques, and data
Curriculum Writing Team Lead (2012-2013)
Lead of team of teachers working on curriculum planning and development for following school year to prepare for growth of Magnet School program, providing analysis and guidance to senior level school-board members and organizational stakeholders
New Teacher Mentor and Teacher of the Year (2013-2014)
School-wide Mentor responsible for mentoring and evaluating effectiveness of new teachers and their methods, current roles/responsibilities, and on-going support
Observation of new teachers and provided constructive criticism for best practices, designing, and planning implementation of new instructional systems, and on-going evaluation
Recognition for school-wide management of curriculum plans, analyzing and identifying key requirements, development of training and continued education opportunities
REFERENCES
Eddie Kline Director of Federal Records Management Training
Contact Phone:
Tanya Coram-Hamilton
Branch Chief, USCIS EBS Training Branch
Contact Phone:
Rhonda DeMarsh Lead Instructional Designer at Carley Corporation
Contact Phone:
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