Customer Service Relations
Resume:
Bridget Foster
Jacksonville, AR *****
********@*****.***
Summary
Skilled in Microsoft Office and adept at fostering customer relations, my approach transforms challenges into solutions, evidencing my capability to exceed in dynamic environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Skills
Critical thinking
Microsoft office
Data management
Google drive
Cultural awareness
Leadership
Active listening
Recordkeeping
PPE use
Customer relations
Team building
Troubleshooting
Written communication
Conflict resolution
Training & Development
Communication
Experience
November 2024 - Current
Wingz - Little Rock, AR
NEMT(Non-Emergency Medical Transportation
Performed pre-trip inspections before each shift.
Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
June 2019 - Current
Uber - Little Rock, AR
Driver
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Saved fuel by leveraging GPS to identify faster routes.
Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Logged deliveries, drop-off times and special conditions in company system.
Maintained accurate logs of vehicle inspections and repair status.
Ensured vehicle cleanliness and performed regular maintenance checks.
Utilized GPS and maps for efficient route planning.
Demonstrated ability to handle emergency situations calmly and effectively.
Assisted passengers with loading and unloading their luggage.
Determined most expedient trip by mapping out driving routes ahead of time.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Completed routine maintenance and repair.
March 2019 - Current
Instacart - Little Rock, AR
Personal Shopper
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Operated register, handled cash and processed credit card transactions.
Compiled and analyzed client feedback to identify trends and areas for service enhancement.
Maintained a high level of customer service while ensuring customer satisfaction.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Greeted customers and answered product or service questions.
Processed payments for purchased items using cash registers or other payment systems.
Responded promptly to customer inquiries via phone calls or emails.
Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
Suggested comparable products to replace out-of-stock items.
Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
Developed relationships with loyal shoppers by providing personalized shopping experiences.
Handled client budgets efficiently, ensuring the best value for their spending.
Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Listened to customer needs to identify and recommend best products and services.
Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Coordinated with logistics teams to ensure timely delivery of products to customers.
Satisfied customers with quick, accurate service under tight deadlines.
Asked store associates for help locating missing products.
Tracked customer feedback through surveys or other methods in order to improve services offered.
Completed pickup and shopping orders for customers within local area.
March 2019 - Current
Uber Eats - Little Rock, AR
Personal Shopper
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Implemented feedback from clients to continuously improve service and client satisfaction.
Operated register, handled cash and processed credit card transactions.
Maintained a high level of customer service while ensuring customer satisfaction.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Greeted customers and answered product or service questions.
Processed payments for purchased items using cash registers or other payment systems.
Responded promptly to customer inquiries via phone calls or emails.
Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Suggested comparable products to replace out-of-stock items.
Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
Developed relationships with loyal shoppers by providing personalized shopping experiences.
Handled client budgets efficiently, ensuring the best value for their spending.
Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Listened to customer needs to identify and recommend best products and services.
Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Satisfied customers with quick, accurate service under tight deadlines.
Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Asked store associates for help locating missing products.
Tracked customer feedback through surveys or other methods in order to improve services offered.
Produced sales documents, finalized deals and filed records.
Greeted and assisted customers to foster positive experiences.
Identified customer needs by asking questions and advising on best solutions.
Assisted customers in selecting items that met their individual needs and preferences.
Assisted with customer requests and answered questions to improve satisfaction.
March 2019 - Current
GrubHub - Little Rock, AR
Delivery Driver
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Monitored fuel level throughout shift and refueled when necessary.
Utilized GPS and maps for efficient route planning.
Notified customers of delays to decrease calls to support.
Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Obeyed traffic laws and follow established traffic and transportation procedures.
Handled merchandise in accordance with product handling standards.
Checked tires for proper inflation before leaving on each route.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Maintained accurate records of goods delivered and collected payments as required.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Loaded and unloaded vehicles at distribution center and delivery address.
Provided excellent customer service by answering inquiries about products or services being delivered.
Determined optimal routes based on GPS application information and knowledge of local routes.
Reported delays and accidents to stations using telephones or two-way radios.
Transported and safely delivered items to prevent damage or loss.
Inspected vehicle and maintained gas, oil and water levels.
Navigated routes with relevant map programs and GPS systems.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Inspected vehicles' condition, supplies and equipment before and after trips
Delivered rush merchandise on tight schedules to meet customer targets.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Adhered to all applicable traffic laws while driving delivery vehicle.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Contacted customers prior to delivery to coordinate delivery times.
Conducted emergency vehicle repairs to restore safety and dependability.
Utilized street maps to plan and determine most efficient routes.
Kept accurate logs of all deliveries and trips.
Achieved cost-savings by developing functional solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Exceeded customer satisfaction by finding creative solutions to problems.
May 2024 - October 2024
Amazon - Little Rock, AR
Warehouse Worker
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Maintained accurate inventory records using computerized tracking systems.
Used scanners to track parcel information, condition or receipt.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Inspected incoming shipments for damage or discrepancies.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Operated scanners, computers, and other equipment to track orders.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Investigated any reported problems regarding shipping errors or damages.
Received and tracked incoming inventory shipments.
Packed boxes and stock using organizational guidelines.
Assisted in packaging and labeling of products for shipment.
Followed established guidelines for picking orders accurately.
Organized warehouse space for efficient storage of products.
September 2019 - December 2021
Liberty Tax Service - Cabot, AR
Income Tax Preparer
Managed a high volume of complex individual income tax returns in a timely manner.
Produced work papers and lead sheets, tax projects and payment estimations.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Ensured all deadlines were met throughout the preparation process.
Reviewed past year's taxes for accuracy and completeness.
Collaborated with accountants and attorneys to resolve complex issues.
Educated clients on the implications of tax laws and their financial decisions.
Analyzed information and assessed liabilities and deductions according to relevant tax code.
Prepared tax returns for individuals, corporations, partnerships and trusts.
Provided exceptional customer service, addressing client concerns and questions promptly.
Analyzed financial data to determine accurate tax liabilities.
Provided guidance to taxpayers regarding payment options available to them.
Performed detailed record-keeping for all tax files and documentation for future reference.
Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
Researched federal, state and local regulations to ensure compliance with laws.
Maintained records of client information, including income sources and deductions.
Calculated quarterly estimated tax payments for self-employed clients and small businesses.
Coordinated with external auditors to provide required tax documentation and support during audits.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
Used tax form instructions and tables to complete tax forms.
Advised clients on tax planning strategies to minimize liabilities and maximize returns.
Implemented electronic filing procedures to streamline tax return processing and reduce errors.
Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
Provided assistance in resolving audit issues with taxing authorities.
Resolved client tax issues by investigating discrepancies and implementing corrective actions.
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
Assessed current year's potential effects on prior years' filings.
Processed amended returns as requested by clients or IRS and state agencies.
Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
Answered inquiries from clients regarding their tax obligations.
Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
Computed taxes owed or overpaid for clients.
Created financial statements for filing purposes.
Assisted clients with understanding and completing tax forms accurately.
Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Evaluated the accuracy of calculations performed by other staff members.
Assisted taxpayers in understanding their rights and responsibilities under the law.
Generated reports summarizing client's taxable income and liabilities.
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Reconciled bank statements and financial documents to ensure accurate tax reporting.
Helped clients integrate new tax software with accounting software.
Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
Produced US and state income, gift tax, and estate tax returns for individuals.
Finalized and processed paperwork with local, state and federal government authorities.
Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Attended training sessions to stay abreast of new developments in taxation law.
Advised clients on various tax law changes that could impact their liability.
Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
Identified opportunities for additional deductions or credits.
Advised clients to comply with IRS regulations and meet state and federal tax obligations.
Conducted client interviews to gather necessary documentation and information for tax preparation.
Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Managed household errands and other essential duties.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Prioritized and organized tasks to efficiently accomplish service goals.
Updated and maintained databases with current information.
March 2008 - October 2013
Catholic Health Initatives - Little Rock, AR
Registered Nurse
Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Coordinated discharge planning to ensure continuity of care post-hospitalization.
Provided emotional support and comfort to families during difficult times.
Monitored patients after surgery, answered questions, and provided home care strategies.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Acted as patient advocate and implemented total patient care through team nursing process.
Stocked clinical workstations and procedure rooms with necessary supplies.
Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Conducted intake assessments with patients and relatives to gather case history.
Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Created, implemented and evaluated patient care plans with medical team.
Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
Documented patient progress notes accurately and efficiently in the electronic medical record system.
Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Provided patient care and education to patients with chronic illnesses.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Monitored and managed various treatment and care interventions.
Observed strict safety measures, including checking medication dosages before administration to patients.
Administered medications and treatments, monitoring patients for reactions and side effects.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Provided emotional support to patients and their families during difficult times.
Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Referred patients to specialized health resources or community agencies to furnish additional assistance.
Monitored vital signs, administered injections, and provided assistance with medical procedures.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Participated in multidisciplinary team meetings to discuss patient care plans.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Recorded patient condition, vital signs, recovery progress and medication side effects.
Administered medications, tracked dosages, and documented patient conditions.
Educated patients and families on health care needs, conditions, and options.
Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Provided patient and family health education focusing on self-management, prevention and wellness.
Assisted physicians during examinations or surgical procedures.
Actively participated in quality improvement initiatives within the department.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Maintained thorough, accurate and confidential documentation in electronic medical records.
Assessed, planned, implemented and evaluated nursing care for assigned patients.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Oversaw patient admission and discharge processes to coordinate related paperwork.
Provided emotional support and counseling to patients and their families.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Developed educational materials for use in teaching sessions with patients or their families.
Evaluated effectiveness of interventions through ongoing assessment of patient responses.
Adhered to infection control procedures to facilitate safe, clean patient environment.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Instructed patients on proper self-care techniques at home following discharge from the hospital.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Identified needs of customers promptly and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Operated equipment and machinery according to safety guidelines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked effectively in team environments to make the workplace more productive.
June 1995 - November 1997
Catholic Health Initatives - Sherwood, AR
Certified Nursing Assistant
Assisted residents in preparing for activities and social programs.
Collected specimens for testing purposes upon request from physicians or nurses.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Provided emotional support to family members regarding end-of-life decisions.
Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Documented activities and recorded information in EMR system.
Provided physical support to assist patients with bathing, dressing and toileting.
Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Supplied, collected and emptied patient bedpans on frequent basis.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Transported patients to treatment units, using wheelchair or stretcher.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Answered signal lights, bells or intercom systems to determine
Contact this candidate