Customer Service Data Entry

KIMBERLEY OSBECK

763-***-**** *******@***.***

Very Organized and Detailed employee to have on your team. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• • Computer Database Proficiency

• Knowledge of medical terminology in the

healthcare field

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• • Excellent Time Management Skills

• • Deadline-Oriented

• • Attention to Detail

• • Proficient in MS Office

• • Customer Service

• • Time Management

• • Written and Verbal Communication

• • Problem-Solving

• • Computer Database Proficiency

Insurance Specialist/ Refund Coordinator, 08/2024 - Current Voyage Healthcare – Brooklyn Park, Mn

Head Refund Advisor for company

Approvals of $10,000 in refunds weekly

Working Insurance groups claims daily

Calling Insurance Company for claim status

Taking Patient calls all day

In switchboard Que

Claim appeals daily

Work off Excel spreadsheet daily

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Reimbursement Coordinator, 07/2022 - 06/2024

UnitedHealthcare Community Plan – Minnetonka,Mn

• Repricing of claims

• Maintain up-to-date knowledge of coding procedures and regulations

• Proficient in 10 key data entry and multiple computer screen experience

• Maintained accurate records of all reimbursements processed in compliance with HIPAA regulations

• Maintained confidentiality and integrity of patient data

• Analyzed medical records to ensure accuracy of coding and billing information Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

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• Completed day-to-day duties accurately and efficientlly Reduced billing errors by implementing a thorough review process, resulting in increased efficiency and accuracy.

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Referral Representative, 07/1999 - 07/2023

Preferred One Insurance Svcs – Golden Valley, Mn

Enrollment Dept enrolling companies employees in our database Customer Service Dept in calling Que answering patient and clinic questions mailroom help with mailing all high dollar checks and all mailroom machines knowledge of use claims Dept processing of claims daily.

• Called insurance companies to get precertification and other benefits information on behalf of patients. Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.

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• Other Duties over the years

Secretary/VP, 12/2008 - 12/2011

Minnesota Blizzard Hockey Program – Ham Lake, MN, USA

• Managed daily operations of 8 youth hockey teams

• Hiring to train and mentor coaches to foster the growth of the business

• Handle all financial bookkeeping

• Created and updated spreadsheets to track and report data

• Managed calendar reminders for upcoming deadlines or events associated with the office

• Processed invoices for payment; tracked payments received from vendors and clients

• Responded to customer inquiries via email or telephone in a polite and professional manner Store Manager, 08/1986 - 09/1998

Lund's & Byerly's – Roseville, Mn

Other Duties

Cashier

Customer Counter

Book keeping office cash flow

• Switchboard phone answering and transfer of calls

• Overseeing in daily operations of the store

• Promote collaboration between staff to develop productive work environment

• Established customer service standards and monitored staff compliance

• Resolved customer complaints in a timely manner

Anoka Ramsey Community College - Coon Rapids, MN

• HIPAA Compliant Certifications

• ICD-9 & CPT Codes

• Proficiency with Facets & Workflow

Volunteering

Tpc Turkey Trot 5 k food drive

Feeding my Starving Children

United Way On employee board at P1 23 yrs

Xenia Program at Voyage Healthcare on board for Xenia employee events EDUCATION

CERTIFICATIONS

ADDITIONAL INFORMATION

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