Customer Service Representative
Resume:
DEMETRIUS
A. COLLINS
******************@*****.***
Houston, Tx 77095
Experienced in efficiently handling customer interactions and promptly resolving issues. Utilizes strong communication skills and empathy to build lasting relationships with customers. Demonstrates a track record of maintaining high levels of customer satisfaction and fostering loyalty. PROFESSIONAL SUMMARY
SKILLS
• Time management
• Data entry
• Driver assessment
• Small business operations
• Performance improvement
• Data Gathering
• Database maintenance
M.B Smiley High
Houston, TX • 03/2001
High School Diploma
EDUCATION
Estes - Driver/Customer Service Representative
Conroe, TX • 02/2024 - 02/2025
Uber - Diver Independent Contractor
Houston, TX • 07/2023 - 02/2024
LKQ Corporation - Driver/Customer Service Representative Houston, TX • 01/2021 - 07/2023
WORK HISTORY
• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Achieved safe driving records by consistently following traffic rules and regulations.
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Delivered goods and products to customer on time and in excellent condition.
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Managed 7 high-stress situations effectively per day, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Customized support strategies for high-priority clients to ensure their specific needs were met.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
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Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.
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• Communicated with customers to provide delivery updates and StaffMark - Driver
Houston, TX • 11/2019 - 12/2020
USA Truck - Driver Trainer
Van Buran, AR • 01/2019 - 10/2019
Early Bird Trucking - Driver/Owner
Houston, TX • 03/2018 - 12/2018
confirm delivery locations.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
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Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
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Delivering over 100 engines daily. Also, prompt service to prioritize customer needs.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
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Communicated with customers to provide delivery updates and confirm delivery locations.
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Communicated with 3 dispatchers and other personnel to coordinate transportation schedules.
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Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
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Identified driver training needs to make recommendations to manager.
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Developed tailored training programs for individual drivers, addressing specific areas of improvement.
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Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
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• Taught drivers how to drive, shift and back up trucks. Managed scheduling of training sessions to accommodate diverse availability needs among trainee groups while maximizing resource utilization efficiently and effectively.
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Enhanced safety protocols 4 times a month by leading comprehensive driver training sessions, emphasizing defensive driving techniques.
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Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Maintained professional and friendly demeanor during deliveries to uphold company reputation.
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Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
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Communicated with customers to provide delivery updates and confirm delivery locations.
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Provided exceptional service to clients, leading to increased repeat business and positive feedback.
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• Established foundational processes for business operations. Tracked 10 trends and suggested enhancements to both challenge and refine company's product offerings.
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Swift - OTR Truck Driver500
Houston, TX • 04/2017 - 02/2018
Maintained accurate driving records in accordance with federal laws and regulations.
FMA Alliance Ltd - Medical Debt Collector
Houston, TX • 07/2014 - 04/2015
Staffmark / Exel - Forklift Operator/Data Entry Clerk Houston, TX • 06/2011 - 07/2014
FMA Alliance Ltd - Debt Collector
Houston, TX • 07/2010 - 06/2011
Completed average of [500] miles per day in 14-hour shifts to maintain delivery schedules.
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Collaborated with fellow truck drivers to share best practices, improve performance, and promote a supportive working environment.
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Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
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Helped company improve transportation efficiency 1% through on-time deliveries.
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Corrected, completed and processed claims for multiple payer codes.
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Processed billing calls and answered questions from patients and third-party carriers.
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Developed rapport with patients through professional yet empathetic communication, resulting in higher willingness to cooperate during the collections process.
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Enhanced team productivity by conducting regular training sessions on new industry regulations, compliance, and best practices in medical debt collection.
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Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
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Managed approximately 100 incoming calls, emails and faxes per day from customers.'
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Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
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Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
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Entered detailed customer and transaction data for enhanced record-keeping and analysis.
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Improved data accuracy by meticulously reviewing and updating customer information.
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Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
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Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
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Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
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• Collected on delinquent accounts to reduce overdue balances. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
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Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
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Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
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Managed approximately 100 incoming calls, emails and faxes per day from customers.'
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