Quality Assurance Business Analyst

Abdul Hai Khan

647-***-**** # *********@*****.***

Professional Summary

Experienced in quality assurance and business analysis, with over 5 years of applying data-driven approaches to improve software and business outcomes. Led initiatives that reduced post-release defects by 35% and accelerated delivery timelines by 20%. Skilled at translating complex requirements into effective test strategies, enabling teams to deliver solutions faster and more reliably.

Work Experience

Senior QA / Business Analyst

Miipe Quality Solution Canada Toronto, ON

• Led end-to-end requirements gathering and process mapping for a technician application at Bell Canada, streamlining field operations and reducing technician response time by 25%.

• Designed and executed comprehensive test strategies for new electric vehicle and power hybrid ordering features, identifying and resolving critical defects to ensure seamless deployment.

• Collaborated with cross-functional teams including developers, product owners, and field engineers to translate business requirements into user stories and test cases, improving release quality.

• Implemented automation frameworks and continuous integration practices, accelerating regression testing cycles and increasing test coverage by 40%.

Quality Assurance Specialist

TDL (Tim Hortons) Group Toronto, ON

• Developed and maintained comprehensive test plans and test cases in JIRA and HP Quality Center, enhancing test coverage for new point-of-sale (POS) system applications.

• Executed thorough User Acceptance Testing (UAT) in the Alpha environment, ensuring new POS features met business requirements and user expectations.

• Performed regression, functional, and end-to-end (ETE) testing for each new build, identifying and documenting critical defects to improve product reliability.

• Collaborated with cross-functional teams to validate POS cash register application functionality, contributing to a smoother rollout and improved transaction accuracy. Audit & Operations Analyst

OLG (Ontario Lottery and Gaming) Toronto, ON

• Streamlined accounts payable and accounts receivable workflows, improving billing accuracy and accelerating invoice reconciliation processes.

• Maintained and audited casino bank accounts with rigorous financial controls, ensuring compliance and reducing discrepancies by 15%.

• Optimized currency management for ABM and AJM machines through precise cash tracking and inventory reconciliation, enhancing operational efficiency.

Technical Skills

Languages & Data: SQL, Python, Excel, Access

Visualization: Power BI, MS Visio, PowerPoint

Platforms: SAP, JIRA, Visual Studio, Figma

Education

Bachelor of Commerce (Honours) University of Karachi Master of Arts in Political Science University of Karachi Bachelor of Science in Nautical Science Pakistan Marine Academy Certification

Business Management University of Toronto, Rotman School of Management Cisco Certified Network Associate (CCNA)

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