HR Specialist

Terri Gorman

Raymore, MO ***** 816-***-**** ************@*****.***

https://www.linkedin.com/in/terri-gorman-3290b111/

Summary

An empathetic and detail-oriented Human Resources and Operations professional with 15+ years of experience in recruitment, employee relations, compliance, accounts receivable and payable, healthcare benefits, and customer service. Proven ability to manage sensitive, confidential matters with compassion and professionalism. Adept in call center environments, HRIS/ATS platforms, and documentation processing. Strong interpersonal communication and problem-solving skills, with a passion for supporting families and stakeholders through emotional and complex processes.

Core Competencies

• Client & Family Support

• Remote Work Proficiency

• Applicant Tracking Systems (ATS)

• Call Center & Customer Service Experience

• Conflict Resolution

Confidential Records Management

• Compassionate Communication

Documentation & Compliance

HRIS & Healthcare Benefit Administration

• Vendor Relations & Coordination

• Process & Policy Adherence

• Multitasking in Fast-paced Environments

Experience

STAFF DEVELOPMENT DIRECTOR 02/2025 – CURRENT

Anthem Overland Park Management, LLC

Manage onboarding, job ads, interviews, and background checks, ensuring timely, accurate hiring and documentation.

Process and update employee data, healthcare benefits, and compliance information in Paylocity.

Respond to employee inquiries with empathy and discretion.

Maintain strict confidentiality while working across HR and departmental functions.

Collaborated cross-functionally with finance (AR/AP), compliance, and HR teams to support employee needs.

TALENT ACQUISITION MANAGER/HR 03/2020 - 07/2024

Visiting Nurse Association aka VNA Home Health and Hospice - Kansas City, Missouri

Provided comprehensive recruitment and onboarding support for clinical and non-clinical roles.

Collaborated cross-functionally with finance (AR/AP), compliance, and HR teams to support employee needs.

Reduced turnover to 20% by improving candidate experience and internal support.

Maintained detailed documentation (I-9s, ADA, OFCCP, OSHA, FMLA, etc.) and compassionately responded to employee issues.

ACCOUNTING CLERK/RECEPTIONIST 03/2019 - 03/2020

M-C Fabrication - Olathe, Kansas

Handled front-desk responsibilities and supported AP/AR accounting functions.

Delivered consistent customer service to internal and external stakeholders.

Ensured accuracy in documentation and maintained confidentiality of financial and client records.

RECRUITER 09/2018 - 03/2019

Cielo Talent - Brookfield, Wisconsin

Supported high-volume, full-cycle recruitment in a healthcare setting.

Liaised with hiring managers and external partners to ensure smooth onboarding and background checks.

Facilitated sensitive communication and escalated concerns when needed.

Developed reports to track recruiting performance and ensure compliance.

HUMAN RESOURCE GENERALIST/RECRUITER 12/2015 - 09/2018

Visiting Nurse Association - Kansas City, Missouri

Provided full-cycle recruitment and onboarding support for clinical and non-clinical roles.

Collaborated cross-functionally with finance, compliance, and HR teams to support employee needs.

Reduced turnover to 20% by improving candidate experience and internal support.

Maintained detailed documentation (I-9s, ADA, OSHA, FMLA, etc.) and compassionately responded to employee issues.

Implemented Applicant PRO ATS and produced HR analytics for leadership.

Received two S.T.A.R. Awards for exceptional performance.

Education and Training

Johnson County Community College - Overland Park, Kansas

Accounting, 3.8 GPA

Technical Skills

Microsoft Office Suite Microsoft Teams Zoom Concur

ATS: Workday, Applicant PRO, Paylocity, Paycor, ADP, Paycom

HRIS E-Verify LinkedIn Recruiter Online Form Platforms

Homecare Homebase Cyma Data Reporting in Excel

Interests

Treasurer, Volunteers iN Action – VNA

Project Manager, Veterans Community Project – Tiny Houses Veterans.

Contact this candidate