Customer Service Care
Resume:
Cyrus Murphy
Palmetto, GA *****
************@*****.***
Professional Summary
I am a punctual worker holding more than 2 years of experience working and ensuring quality results in a multitude of areas. I’m a quick study who learns almost immediately after being shown once. I have superb multitasking skills with the ability to work on multiple task at once. The same goes for working on one task at a time. I have a bright and warming personality that can match with any work environment. Authorized to work in the US for any employer
Work Experience
Customer Care Representative
VXI Global Solutions-Atlanta, GA
April 2024 to Present
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
• Assisted in the implementation of new customer care processes and procedures to improve efficiency and enhance the overall customer experience
• Utilized CRM software to accurately document interactions, update customer information, track issue resolution progress, and generate reports
Utility Locator
UtiliQuest, LLC-Alpharetta, GA
September 2023 to March 2024
I was responsible for locating and marking underground utility lines to help construction crews avoid damaging them. While you do most of your work in the field, we also had to have strong research skills to enable you to find the lines faster.
Amazon Delivery Driver
Amazon Warehouse-Atlanta, GA
May 2023 to September 2023
A delivery associate packs and loads products onto vans before delivering orders to customers on predetermined routes. Except in the case of extenuating circumstances, a delivery associate will always adhere exactly to the route and deliver each order on time and with a high level of professionalism. Customer Service Representative/Sales Associate
SunPower-Remote
July 2021 to February 2022
• Managed client records
• Have the Ability to self-manage, and demonstrate personable accountability as well as effectively collaborate in a team environment
• Troubleshooted customer problems, identified the root cause of the problem and used tools and resources appropriately to determine how to resolve customer problems.
• Set up client appointments.
• Provided policy and service information.
• Developed rapport with clients based on trust and product knowledge.
• Resolved customer information and complaints.
• Provided customer support by phone and email to consumers. Customer Service Representative
FIGS-Remote
August 2019 to May 2021
• Processed payments for accounts and established payment plans.
• Work closely with the underwriting and sales teams to ensure we service each caller’s needs.
• Have the ability to navigate multiple programs and effectively use on-line resources to complete the customers’ requests.
• Have the Ability to self-manage and demonstrate personable accountability as well as effectively collaborate in a team environment.
• Often provided guidance and/or mentoring to less experienced Customer Service Associates.
• Provided customer support by phone, email or instant message to consumers.
• Served as the primary contact for inbound customer issues.
• Escalated more technical product-related issues to proper team member.
• Managed customer accounts.
• Resolved customer issues.
• Tracked and documented inbound support requests and ensured proper notation of customer problems or issues.
Education
High School Diploma
Banneker High School - Atlanta, GA
June 2019
Skills
• Troubleshooting skills
• Quality control
• Flexibility
• Punctuality
• Silver Tongue
• Skilled problem solver
• Customer expectations management
• Customer-oriented
• Goal-oriented
• Computer Literacy
• Communications
• CRM Software
• Administrative Experience
• Mentoring
• Desktop Support
• Help Desk
• Troubleshooting
• Microsoft Windows
• Salesforce (2 years)
• Five9 (2 years)
• Customer service
• Inside sales
• English
• Communication skills
• Sales
• Salesforce
• Software troubleshooting
• Windows
• Quality control
• Driving
• Research
• Construction
Certifications and Licenses
Driver's License
Pallet Jack Certification
Forklift Certification
Contact this candidate