Customer Service Representative
Resume:
LINDA CANNADY
CUSTOMER SERVICE REPRENTATIVE
Objective
Devoted Customer Service Representative providing quality and ultimate Customer satisfaction in the health and insurance industry. Committed to maintaining professional relationships to increase profitability and drive business results, 10 years of background generated in effective solution with clients and excellent performance goal.
Experience
INSURANCE AGENT, PROGRESSIVE
2022-2023
Research insurance plan to meet clients’ needs.
Analyze Customer needs and provide best option, upselling products, and service.
Process Policy changes, renewal, cancellation, claims and other related paperwork.
Exceed company sales goals with new policies.
Maintained accurate records of client information including contact details and policy changes.
LICENSE AGENT, GLORIFI
2022-2022
Offered advice and assistance to customers through a web base self-service.
First point of communication in problem solving questions about a policy or servicing by assisting through email or chat.
Improve client satisfaction by providing tailored insurance solutions and exceptional customer service.
CUSTOMER SERVICE, CONCENTRIX 2020-2022
Enhanced customers and agents through consistent provision of accurate, timely and knowledgeable advice on insurance policies and regulation. Obtained underwriting approval by completing application for coverage.
Provided coverage options information to assist clients in protection assets.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Skills
Inbound and outbound calls
Email, phone, Video & chat
Rapport building
Grammar
Product knowledge
Information Security
Proofreading
Account updating
Stress management
Goal oriented mindset
Computer navigation & internet savvy
Multi line talent & multitask.
Problem Solving
Document, Billing, & Data Entry
Adaptability & Flexibility
Digital Communication
HEALTHCARE CUSTOMER SERVICE, AETNA
2018-2019
Built relationships with clients using active listening and issue resolution to provide excellent service.
Scheduled patients’ appointment with patients and professional in healthcare
Assist in checking patient’s insurance eligibility prior to their appointments.
Adhered to HIPPA regulation when handling confidential information.
Update database with new and modified customer data.
Collect deposits or payment and arrange for billing.
Greet patients and answer any question they have concerning the call.
Assist in checking eligibility prior to appointment.
Obtain insurance verification and authorization to submit financial clearance of patient account.
Education
UNIVERSITY OF PHOENIX
2016-2017
GPA 3:86- BILLING AND CODING
Contact
Barwick, Ga
**************@*****.***
SOUTH GA TECHNICAL COLLEGE, THOMASVILLE GA
2001-2003
GED
MEDICAL ASSISANT
REFERENCES AVAILIABLE UPON REQUEST.
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