Technical Support Program Manager
Resume:
MICHAEL MUNYANEZA
********@*****.*** 360-***-**** LinkedIn: michael-munyaneza Vancouver, Washington PROFESSIONAL SUMMARY
Dedicated Program Manager in Implementations at QCash Financial with extensive experience in digital banking systems and financial operations. I have a strong background in information technology, with a degree from Clark College and a programming certificate from Epicodus. I joined Nvoicepay (later renamed to Corpay) in 2019 as a Technical Support Specialist, advanced to Technical Implementation Coordinator, then Technical Implementation Team Lead, and further progressed to Technical Implementation Manager, before becoming a Data Onboarding Senior SME in 2023.
Skilled in IT integration, system implementations, and financial operations with expertise spanning core banking software, ERP support, NetSuite Admin, GP Great Plains, e-commerce platforms, cloud computing, and cybersecurity. Passionate about delivering high-quality solutions that meet the needs of customers and partners while continuously improving processes to drive innovation and efficiency in the financial technology sector. https://www.linkedin.com/in/michael-munyaneza
SKILLS
TECHNICAL SKILLS
Core Banking Software
ERP Support & NetSuite Administration
E-commerce & Salesforce
Microsoft Azure & Cloud Computing
Cybersecurity & Data Analytics
SQL
JavaScript
C#
XML
JSON
Python
HTML & CSS
RESTful WebServices & API Development
System Integration & Implementation
PROFESSIONAL SKILLS
Technical Support & Project Management
Requirements Analysis & Gathering
Customer Relationship Management
Communication & Presentation
Strategy Development
Onboarding & Training
Scrum & Agile Methodologies
Business Requirements Analysis
Process Improvement
Analytical Skills
Computer Science
Data Analysis
Business Analysis
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ERP & AP SYSTEMS EXPERTISE
Vendor account reconciliation, GL entries, and payment batch troubleshooting Financial reporting: aging reports, cash flow projections, and expense tracking Deep experience with Lawson AP and Landmark AP for enterprise-level accounting operations
Resolution of invoice errors and approval process bottlenecks Journal entry adjustments for closed accounting periods ERP system configuration, access control, and role-based security Creation of custom dashboards and metrics for AP insights Process automation for vendor onboarding, approvals, and scheduling Compliance with GAAP, SOX, and internal financial controls PROFESSIONAL EXPERIENCE
QCash Financial, CUSO
Program Manager - Implementations
January 2025 - Present
Leading implementation programs for digital banking solutions, focusing on transforming financial experiences through innovative technology integration. Idaho Central Credit Union
Digital Experience Systems Analyst
March 2024 - January 2025 Boise, Idaho, United States Analyzed and optimized digital banking systems to enhance customer experience and operational efficiency.
Corpay
Data Onboarding Senior SME
May 2023 - March 2024 Beaverton, Oregon, United States Served as knowledge leader and ultimate voice for implementations on all technical questions
Developed and maintained comprehensive training programs for all Data Onboarding Consultants
Managed enterprise-level data implementation projects Continuously improved documentation and support materials Made strategic recommendations for process improvement and tool updates/upgrades Provided expert assistance on complex cases
Corpay
Technical Implementation Manager
April 2022 - May 2023 Portland, Oregon Metropolitan Area Managed technical implementation of financial payment solutions, ensuring successful client onboarding and system integration.
Corpay
Technical Implementation Team Lead
April 2021 - April 2022 Beaverton, Oregon, United States Led technical implementation team at Corpay, a global leader in business payments helping companies track, manage, and pay expenses through comprehensive online payment solutions. Nvoicepay, a FLEETCOR Company
Technical Implementation Coordinator
August 2020 - October 2021 Beaverton, Oregon, United States Coordinated technical implementation of payment solutions, ensuring smooth client onboarding and system integration.
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Nvoicepay, a FLEETCOR Company
Technical Support Specialist
April 2019 - August 2020 Portland, Oregon Area
Provided technical support for payment solutions, troubleshooting issues and ensuring client satisfaction.
Papa Murphy's International
Technical Support Specialist
March 2018 - April 2019
Provided technical support services for company operations and systems. Appraisals Plus Inc.
IT Support Specialist
May 2014 - March 2018
Covered all IT related needs including help desk support, network design, and workstation configuration
Designed and maintained websites
Created and managed advertising campaigns via Google Created and maintained company's social media accounts for advertising purposes Fan Hub Northwest Inc.
IT Manager
May 2014 - January 2018
Covered all IT related needs
Designed and maintained websites
Created and managed advertising campaigns
Created and maintained company's social media accounts EDUCATION
Epicodus
Programming Certificate
August 2016 - November 2021
Clark College
Computer Science Transfer Degree to WSU
2015 - 2019
ADDITIONAL INFORMATION
Languages: English
Technical Proficiencies:
Microsoft Dynamics 365
Microsoft Azure
Jira
NetSuite
GP Great Plains
Workday
Lawson AP
Landmark AP
Enterprise Resource Planning (ERP)
Learning Management Systems
React.js
Bootstrap Framework
Linux
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