Customer Service Agent

CV/RESUME

Mr. KARIM TIGUI

Tel: 070*******

E-mail: ************@*****.***

Nationality: Moroccan

Marital status: Single.

EDUCATION:

09.2002 – 06.2003 Undergraduate certificate.

Shoaib Doukali University, ELjadida .Morocco.

09.1998 – 06.2001 High School Diploma.

Lycee Hassan II, Safi .Morocco.

Professional Training:

2010 – 2010 Military training, paratrooper and parachutist.

2008– 2008 Royal cavalry training (Royal cavalry school, Temara. Morocco).

2006 - 2007 Royal guard Training (Gendarmerie),Moroccan Gendarmerie school,Marrakech.

2005 - 2006 Moroccan Military training, Bengrir .Morocco.

Lycee Hassan II, Safi .Morocco.

2004 – 2004 Certificate of Professional training in German Language

Work Experience:

12.2014 – Present Customer service Agent

ADAC- Abu Dhabi Airports Company –outsourced staff Al Jaber group. Abu Dhabi,UA

Job Role:

- Attending the information desk in Airport terminals.

- Dealing with customers’ inquiries about flights and assist them in finishing travel procedures.

- Assist passengers in check –in, transit and arrival hall.

- Calming and re-assuring nervous passengers.

- Cooperate with airlines staff and other airport entities.

2007 – 2013 Gendarmerie Officer (cavalry group member & intervention group member).

Rabat -Marrakech. Morocco.

-Patrol designated districts in patrol cars, on horse or motorcycle.

-Respond quickly and take appropriate action.

-Direct and control crowds at parades and events.

-Organize and record facts to prepare and incident reports.

-Prevent crimes.

-Participate in intervention team to control protests.

●09/07/19-21/03/20

●Senior security agent with gs-&-s aviation security department of Qatar airways airline

●Job role

●Checking documents of the passengers while profiling them with a nice and professional way

Languages:

-Arabic : Native language.

English : Speak, read and write (fluent) french: Speak, read and write (fluent)

-German : basics

Key Skills and Competences:

- Computer skills: Word, Excel, Outlook and PowerPoint.

- Military trained,cavalry,parachutist and use of Fire arms.

- Able to work a flexible schedule, including evenings, weekends and holidays.

- An effective team player.

- Ability to interact effectively with people at various social levels and across diverse cultures.

Contact this candidate