Process Improvement Lean/Six Sigma Black Belt Instructor
Resume:
Roderick Steward
Dixon, CA *****
***************@*****.*** 210-***-****
Core Strengths & Skills
Strategic Hoshin Planning/Deployment
Lean/Six Sigma Training
Lean Management Implementation
Executive Coaching/Mentoring
Organizational Effectiveness
Management Consulting
Teaching/Instruction
Instructional System Design
Daily Engagement System
Project/Change Management
Kaizen events
Value Stream Mapping
Summary of Qualifications
Results oriented leader with over 17 years of progressive management and 12 years quality/performance improvement experience in highly regulated arenas such as acute health care, Aviation, Maintenance, Healthcare Insurance, and Banking settings. customer focused, data-driven, team-oriented leader that embraces continuous improvement to promote increased quality and business outcomes while decreasing defects. Additional mastery of a diverse trade entitled, Human Factors System Integration that amplifies my professional capabilities.
Golden 1 Credit Union PRINCIPAL Process Architect Lead
Mar2024-Present
Built and maintained process architecture and road maps for digitization and prioritized improvement. Identified opportunities for automation, digitization, and technology integration to improve efficiency. Collaborated with Business and IT teams to implement tech solutions that enable process enhancements. Collaborated with IT teams to ensure integration of technology solutions into the redesigned processes. Collaborated with cross-functional teams to understand current customer journeys and business processes. Identified bottlenecks, inefficiencies, and areas for improvement in existing processes. Designed and propose optimized processes that align with business goals and objectives. Use lean and six sigma methodologies to improve process performance while increasing digitalization. Facilitated Kaizen events, workshops, meetings, and discussions to design and drive process improvement. Analyzed data and metrics to measure process performance and identified enhancement and digitization. Developed and maintained an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
Centene Lead Business Process Improvement Manager
Mar2022-Jan2024
Identify, facilitate and lead enterprise wide, complex process improvement programs utilizing LEAN/Six Sigma methodologies to design and improve processes that deliver business strategies and performance objectives. Identify, develop, and execute process improvement programs utilizing a mix of continuous improvement principles and Lean/Six Sigma methodologies. Prioritize and lead complex process improvement programs across the enterprise in support of all departments and functional areas. Drive process improvement projects/initiatives and facilitate cross functional process improvement project teams, ensuring deadlines and objectives are fully met. Conducts qualitative thematic analysis and develops process improvement initiatives for improved performance outcomes. Consult with senior leadership and provide quantitative/qualitative analysis and advice on a variety of performance and process related topics. Provides training and guidance to multiple project teams and functional areas to assist with the implementation and maintenance of process improvement activities. Mentor and train business process improvement managers and consultants.
Sutter Health Corporate Senior Lean Executive Coach September 2018- November 2021
Implemented large scale improvement programs and projects across the entire $13 billion Sutter Health’s integrated 24 Acute hospital, 200 Ambulatory sites, 36 surgery centers, and 5 medical foundations enterprise. Responsible for driving a Lean-based management system throughout the entire enterprise structure. Taught, coach, mentor, and train healthcare administrators, clinicians, and front-line staff on the application of Lean to solve organizational problems and improve business outcomes. Lead and manage affiliate, regional, and system level value streams and complex program-level initiatives. Design/coach strategy deployment cycle and coach senior leaders in the development of their Lean leadership competencies.
Sutter Health regional Senior Lean Executive Coach September 2013-2018
led the strategic deployment, teaching, implementation and coaching of hospital leaders (CEO, COO, CFO, CNE, CME), clinicians and front-line staff on the application of a Lean Management System to solve organizational challenges. Led and facilitated improvement projects including organizational strategy, Kaizen Events, Value Stream Mapping sessions, and developed and implemented improvement programs across the organization. developed and executed training and infrastructure for the Lean Promotion Office. Serving the greater Stanislaus County with 423 acute care beds, Memorial Medical Center, Tracy, and Los Banos hospitals Resulting in an excess of $60M in positive net income margin in 2018 through strategic based improvement activities.
United States Air Force (Retired MSgt)
August 1992-Sept 2013
Overview of Lean Experience:
Managed a staff of 63 with 12 direct reports working on multiple global Platforms during wartime contingencies operations. Authored, deployed, and managed the Lean Six Sigma vision, strategy, and tactical implementation of the strategic plan for the us air force’s largest medical center to achieve sustainable results for 500,000 dod/va beneficiaries Increased 17% of Average daily bed census while increasing customer satisfaction by 12%. Increase 24K patient throughput by 30%. increase cargo turn time by 18%; cut 10,289 man-hrs. Improved customer delivery performance from 65% to 96% while reducing lead times by 80%. Mentored/certified 60 US Air Force military/Civilian Green Belt trainees.
Education & Certifications
Master of Business Administration, Organizational Leadership
Brandman University, expected Dec 2026
Bachelors of Science Degree, Technical Management
Embry-Riddle Aeronautical University, Prescott, AZ, Honors Graduate
Associates of Science in Aerospace and Operational Physiology
Air University Community College of the Air Force, Maxwell AFB, CA
Associates of Science in Police Sciences
Air University Community College of the Air Force, Maxwell AFB, CA
Licenses & Designations
Lean/Six Sigma Black Belt (LSSBB) US Air Force/University of Tennessee Certified Master Instructor US Air Force/Moss Adams Consulting Certified Public Manager (CPM) Texas State University
Logistics Resource Management US Air Force
Published author
Stewards of Excellence. Leadership Strategies for a successful military transition and rewarding civilian career
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