Office Coordinator Administrative Assistant

Andria Valentine

*****************@*****.*** 832-***-**** Houston, TX

SUMMARY

Seeking Administrative Assistant role with 18 years of experience in clerical support, records management, and personnel coordination. Proven track record as Office Coordinator and Grant Administrative Specialist, skilled in legal compliance, scheduling, and database management. Strong organizational and communication skills, adept in Microsoft Suites and CRM applications.

WORK EXPERIENCE

Inteletravel.com Del Ray Beach, FL

Independent Travel Consultant (Web-Based) 2015 - Present

• Researches travel options and presents optimal deals tailored to client requirements.

• Ensures accurate processing and monitoring of bookings and reservations throughout the day.

• Builds and maintains strong client relationships, contributing to team sales and profitability objectives.

• Provides expert advice on travel essentials such as visas, passports, and insurance, enhancing customer satisfaction and value.

Foundever/QuickBooks Online Houston, TX

Customer Service Agent/Remote 2023 - 2024

• Delivered quality communication and customer support by addressing and resolving product issues while maintaining company values.

• Researched and documented customer accounts meticulously to ensure accurate and efficient service.

• Processed customer refunds, merchandise exchanges, and new orders, contributing to smooth transaction handling.

• Maintained effective relationships with customers and internal teams, fostering a professional and collaborative environment.

Staffmark/NeoGenomics Laboratories Houston, TX

Office Coordinator 2018 - 2023

• Coordinated scheduling for company conference and meeting rooms, consistently meeting executive meeting requirements.

• Distributed and posted all internal correspondence across the company to ensure effective communication.

• Assisted Human Resources with onboarding processes for new recruits at the Houston Facility, facilitating smooth transitions for new hires.

• Collaborated with Facilities to manage workplace security, including coordination with security systems vendors. University of Houston Central Campus

Admissions Advisor

• Delivered comprehensive information and addressed inquiries through multiple channels regarding university enrollment services, ensuring clear and professional communication with students, internal departments, and external entities.

• Assisted students in the completion of university documents and utilized advanced system software to troubleshoot and log customer issues, referring complex cases to the appropriate service level and staying informed on relevant policies and procedures.

Sykes, Inc. /Alpine Access Houston, TX

Customer Service Agent II (Remote) 2017 - 2018

• Delivered high-quality customer support by effectively resolving conflicts, determining needs, and providing tailored solutions, ensuring alignment with company values.

• Managed customer accounts through thorough research and documentation of activities, facilitating the processing of refunds, exchanges, and new orders with accuracy.

• Maintained a professional demeanor and clear communication, fostering positive relationships with customers and internal teams while assisting with product inquiries and promotions. Houston Area Women's Center Houston, TX

Grant Administrative Specialist 2007 - 2016

• Ensured timely submission and compliance of residential grant reports by maintaining organized tracking systems and integrating necessary regulatory changes.

• Managed and updated databases, including HMIS and ITS, to support accurate data collection and reporting for funders.

• Collaborated with multiple departments to identify and resolve issues, enhancing the overall quality of grant management.

• Assisted in donor cultivation and coordinated the annual capital campaign, contributing to successful fundraising efforts.

EDUCATION

University of Houston-Victoria

MS, Entrepreneurship and Economic Development

Victoria, TX

Oct 2016

University of Houston System

BS, Interdisciplinary Studies

Houston, TX

May 2003

SKILLS

Data Analysis • Proficiency in CRM Applications • Client Relations • Writing • Human Resources and Recruiting

• Tax Preparation • Excellent Interpersonal, Phone, and Digital Communication Skills • Positive and Professional Demeanor • Problem Solving • Ability to Prioritize and Multitask • Growth Mindset • Teamwork • Ability to Build Rapport • Travel Advisor • Tax Preparer • Warehouse • Retail Sales • Fulfillment • Canva • Photoshop • Excellent Computer Skills • Calendly • Service Now • Microsoft Suites • Slack • Zoom • Skype • GoToMeeting • Microsoft Teams • Communication • Organization • Attention To Detail • Multitasking • Problem-solving

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