Customer Service Administrative Coordinator

Brittany Arielle Heitling

Winter Park, FL ***** 352-***-**** *********@*****.*** linkedin.com/in/brittany-heitling-7b213930/

Admissions Counselor Customer Service Specialist Administrative Coordinator

Bringing a dynamic combination of academic expertise, international experience, and professional insight to teaching and administrative coordination. Studies in French and music education, complemented by business training in Europe, have developed my abilities in cultural engagement, curriculum design, and organizational strategy. I have a proven track record in verification processes, documentation management, and client communication and am skilled in utilizing various software platforms for efficient data management and correspondence. With strong attention to detail and exceptional problem-solving abilities, I maintain a strong commitment to exceptional customer service and client management.

Personal and Professional Skills

Benefits Verification Customer Service & Client Relations CRM Systems Management Microsoft Office/G-Suite Documentation & Record Management FERPA Compliance Financial Assessment & Planning Data Entry & Analysis Consultative Sales Multi-platform Communication Problem-solving & Decision-making Leadership Adaptability

Professional Experience

Think CERCA, Chicago, IL (remote) August 2022 - Present

Evaluation Consultant

Evaluated primary and secondary students’ formal assessment essay responses in overall content and conventions of English writing to measure student academic growth and achievement for partnering schools nationwide. Managed sensitive student records while maintaining FERPA compliance. Handled confidential information with discretion and professionalism. Maintained accurate records and provided detailed feedback. Worked independently while meeting strict deadlines and quality standards.

2U, Inc. Lanham, MD (remote) November 2022 - December 2024

Admissions Counselor

Managed comprehensive verification processes for prospective students, including documentation review and eligibility assessment. Provided detailed financial planning guidance and program cost breakdowns to clients. Utilized Salesforce for tracking client interactions and maintaining accurate documentation. Coordinated with multiple departments to ensure smooth application processing. Maintained strict confidentiality standards while handling sensitive personal information.

Huntington Learning Center, Apopka, FL September 2020 - October 2022

Academic Tutor/Upper Elementary and Middle School Teacher

Instructed 4th-7th grade students in elementary and middle school Language Arts, Math, Social Studies, and Science. Prepared elementary and middle school students for Florida State Assessments. Tutored high school students in English grammar, reading, vocabulary, and writing. Prepared high school students for the verbal portions of SAT and ACT standardized testing. Coordinated with parents regarding financial arrangements and payment schedules. Managed scheduling and documentation using proprietary software. Created and maintained student progress reports and assessment records.

Golden Voice English, Toronto, ON (remote) May 2017 - August 2020

ESL Teacher

Taught children phonics, pronunciation, vocabulary, intonation, and articulation of the English language through online video lessons. Managed virtual classroom platform and technical requirements. Maintained detailed student records and progress reports. Coordinated with international clients across multiple time zones.

Tavares High School, Lake County Schools, FL October 2014 - October 2016

Choral Director

Deepened secondary school students’ understanding of music, piano, and theater through instruction in music theory, performance, and history. Facilitated lesson planning, assessment, classroom and private instruction, and classroom management techniques. Managed program budgets and financial records. Coordinated with administration for event planning and documentation. Maintained detailed student records and assessment data.

Eustis Middle School, Lake County Schools, FL August 2013 - October 2014

6th and 7th Grade Language Arts Teacher

Deepened middle school students’ understanding of the English language through instruction in reading, writing, and speaking. Facilitated lesson planning, grading, classroom instruction, and classroom management techniques. Managed detailed student records and documentation for 150+ students. Coordinated with administrative staff for proper documentation filing. Maintained communication with multiple stakeholders, including parents, administrators, and support staff. Demonstrated strong organizational and time management skills. Utilized digital platforms for record-keeping and communication.

Au Pair International, Amsterdam, NL March 2012 - January 2013

ESL Teacher

Taught children phonics, pronunciation, vocabulary, intonation, and articulation of English through oral and written lessons and activities. Maintained detailed records of student progress and activities. Coordinated with families regarding schedules and payments. Managed documentation for international work authorization. Handled cross-cultural communication and project coordination.

Bush Memorial Baptist Church, Troy, AL August 2008 - May 2011

Worship Leader/Teacher

Taught worship songs, led children’s worship, instructed children’s Bible lessons, and organized children’s enrichment activities. Coordinated with multiple departments for program implementation. Managed scheduling and communication with team members and families. Maintained detailed records of activities and attendance. Organized and executed regular events and special programs.

Dragonflies & Butterflies: A Children’s Boutique, Mt. Dora, FL October 2006 - August 2008

Salesclerk

Processed financial transactions and maintained accurate records. Managed inventory tracking and documentation. Provided excellent customer service and problem resolution. Handled opening/closing procedures, including financial reconciliation.

Education

Associate of Science-Radiography, Valencia College, Winter Park, FL In Process

Bachelor of Arts-French, Troy University, Troy, AL May 2012

Professional Certificate-Business, Hogeschool Ghent, Ghent, Belgium February 2012

Professional Certificate-TEFL, TEFLINK Language School, London, England October 2012

FL Professional Educator Certificate, Certifications: English 6-12, Music K-12, Reading K-12, Prekindergarten-Third Grade

Languages

English (native) Dutch (intermediate) French (intermediate)

Achievements

Most Outstanding Foreign Language Student (2011) Troy University

Dramaturgy Award (2008) Troy Theatre/Kennedy Center

Featured Outstanding Graduate Student (2019) International University-Bad Honnef

KEAP Grant Recipient (2007) SETC

Mortar Board (Senior Academic Honor Society)

Phi Kappa Phi (Academic Honor Society)

References

Candace Smock-2U, Inc. Manager Karen Nunez-Huntington Manager

Phone: 602-***-**** Phone: 407-***-****

Email: *********@*****.*** Email: ********@*******.***

Leslie Hirschfeld-Think CERCA Manager Erica Seiler-2U, Inc. Admissions Counselor

Phone: 847-***-**** Phone: 954-***-****

Email: ******@**********.*** ******.*****@*****.***

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