Data Entry Quality Assurance

Jaquel Miller

Charlotte, NC 704-***-**** ***************@*****.***

Professional Summary

Detail-oriented and tech-savvy professional with strong experience in administrative support, data entry, insurance processing, and remote customer service. Proven ability to manage large volumes of data with accuracy, handle multiple platforms, and meet strict deadlines. Excellent communication skills with a keen eye for detail, driven to maintain efficiency and confidentiality in all work.

Skills

High-speed & accurate data entry

CRM & ticketing system management

Microsoft Office Suite: Excel, Word, Access, Outlook

Remote communication: Gmail, Slack

Quality assurance & performance analysis

Documentation & record keeping

Database design & query writing (SQL)

Clearinghouse systems & insurance platforms

Relevant Experience

●SimplePractice – Insurance Specialist

August 2022 – December 2024 (Remote)

- Enter and manage complex insurance claim data across platforms.

- Monitor and respond to a high volume of support tickets under strict timeframes.

- Maintain accurate records of customer interactions and resolutions.

- Collaborate with internal teams to optimize workflow and process improvement.

●Varsity Tutors – Consultant Specialist

January 2022 – August 2022 (Remote)

- Utilized CRM software to log customer interactions and manage workflows.

- Handled inbound and outbound communication with a focus on accurate documentation.

- Maintained response time goals and ensured data was entered accurately.

●Vectrus – Quality Control Inspector

November 2020 – March 2022

- Reviewed and entered inspection reports and performance data for government contracts.

- Ensured compliance through documentation checks and database updates.

- Maintained organized records and compiled data into reporting systems.

●Sykes – Data Analyst

November 2019 – May 2020 (Remote)

- Maintained data integrity through careful entry, validation, and audits.

- Built and managed database structures and functions for better automation.

- Created documentation and reports to track data accuracy and trends.

- Enforced data security and quality assurance protocols.

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