Customer Service Guest
Resume:
NICOLE
EDGE
***********@*******.***
Melbourne, FL 32934
Energetic and seasoned bartender with over 15 years of experience in crafting cocktails, ensuring exceptional customer service, and creating a vibrant atmosphere. Adept at establishing genuine connections with patrons, thrive in creating a welcoming atmosphere that keeps them coming back.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Cash and credit transactions
• Craft cocktail preparation
• Point of sale systems
• Mixology
• Hospitality and guest service
• Strong multitasking
Fannin County High School
Blue Ridge, GA
EDUCATION
CERTIFICATIONS
ServSafe Alcohol - National
Restaurant Association. February
2024 - February 2027
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ServSafe Food Handler
Certification - National
Restaurant Association.
September 2024 - September
2027
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Iron Oak Post - Bartender
Melbourne, FL • 10/2024 - Current
• Managed fast paced service during live events and weekend rushes.
• Provide attentive and personalized service to patrons, creating a welcoming and vibrant atmosphere.
• Operated Point of Sale System and processed payments accurately, handling cash and credit transactions efficiently.
• Maintain cleanliness and organization of the bar area, adhering to health and safety standards.
• Oversaw inventory levels and restocked supplies to meet demand during peak hours.
Hooters - Certified Corporate Bar Trainer
Orlando, FL • 08/2007 - 07/2024
4th Street Fillin Station - Bartender
Cocoa Beach, FL • 05/2019 - 04/2020
WORK HISTORY
Crafted and served beverages according to customer preferences and recipe standards.
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Engaged with guests to anticipate their needs and exceed their expectations, resulting in positive feedback and repeat business.
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Operated Point of Sale System and processed payments accurately, handling cash and credit transactions efficiently.
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Assisted in training new bartenders and provided guidance on customer service best practices and cocktail preparation techniques.
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Mixed and served cocktails in a busy restaurant environment, handling high volume and maintaining quality standards.
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Operated POS system to process orders and payments accurately, including proper cash handling and credit card transactions.
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• Created and curated a rotating menu of happy hour cocktails. Managed bar operations during peak hours, ensuring smooth service and efficient workflow.
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English American Sign Language
LANGUAGES
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