Desiree Strachan
+1-956-***-**** • ***************@***.*** • Brooklyn, NY 11233
A highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates a positive attitude and readiness to adapt to different situations. Summary
Skills • Operation
• Facilities Maintenance (10+ years)
• Conflict Management (2 years)
• HIPAA (10+ years)
• Autism Experience
• Case management
• Supervising experience
• Clerical experience
• Journal Entries
• Accounts Payable
• Payroll
• Accounts Receivable
• Certifications and Licenses
• F80
• August 2020 to August 2022
• Additional Information
Shift Supervisor/Dean/Substitute Special
Education Teacher/Office
Manager/Administrative Assistant/
•
NYS Chaplain/Operations Manager
/Assistant Director of Operations
•
An individual equipped with numerous
skills and the ability to demonstrate
organizational objectives
•
And demands. Efficiently performs at the
highest levels in a demanding fast paced
multi-tasking
•
Environment. An excellent individual who
can handle a tremendous amount of
responsibilities. Adapt
•
To new challenges on a daily basis.
Expertise in managing a wide range of
management issues.
•
Astonishing communication skills and a
specialist in dealing with a diverse
population.
•
01/2022 - Current
Director of Operations, Samaritan Daytop Village, Brooklyn, NY Experience
• Established operational guidelines and identified opportunities for improvement.
• Worked with management team to develop operational goals aligned with business strategy. Set goals and expectations for direct reports using performance review process, holding staff accountable.
•
Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
•
• Communicated clear and consistent messages regarding departmental goals to produce 10/2020 - 11/2021
Operations Coordinator, Henry Street Settlement, Manhattan, NY desired results.
Developed and maintained client relationships to grow business and improve account retention.
•
• Assessed reports and adjusted workflows to realign with targets.
• Contributed to organizational strategic direction to improve products and services. Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
•
• Organized and oversaw work schedules of departmental managers. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
•
• Prepared staff work schedules and assigned team members to specific duties.
• Formed and sustained strategic relationships with clients. Directed or coordinated financial or budget activities to fund operations and maximize investments.
•
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
•
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
•
Responsible for program adherence to Federal, state and regulatory guidelines governing physical plant, food services operations and fire/safety management
•
Manages and monitors the program environment to ensure that regulatory guidelines and agency safety/security policies are followed, a therapeutic milieu is maintained and interpersonal and professional relationships remain positive
•
Manages and monitors daily kitchen operations, vehicle/transportation system and the physical as per policies/procedures in the agency's Health
•
• Safety and Risk Management Manual
Supervises night, weekend staff, Food Services staff, facility/program maintenance staff and the Healthcare Coordinator
•
• Provides regularly scheduled clinical and administrative supervision to assigned staff
• Documents supervisory sessions with staff
Helps identify staff's training needs and, in response, plans, develops and /or conducts training towards maintaining and improving staff competencies and compliance with agency policy and procedure
•
Ensures that all program staff uphold the agency's Code of Conduct/Code of Ethics and comply with all
•
Federal, state and local law/regulation, including 42 CFR confidentiality and HIPPA privacy and security regulations
•
• DOH, DOB DHS and FDNY compliance
• Manages inventories of cosmetic, janitorial and the office supplies
• Prepares and processes purchase orders and check request
• Monitors and supervises agency vehicles assigned to the facility
• Ensures that the facility telephone system is maintained in working condition
• As needed, functions as custodian of the petty cash fund
• Computes and processes client personal needs allowance monies Informs Program Director of all activities and significant conditions, which may impact facility operations and client care
•
• As requested by Program Director develops the annual physical plant maintenance budget
• Participates in quality improvement/other agency committees or work groups Process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization
•
08/2017 - 10/2020
Assistant Director of Operations Samaritan, Village
• Clarify any questionable invoice items, prices or receiving signatures
• Obtain proper information and/or data regarding invoice payments
• Assemble invoices to be completed for payment
Verify and calculate all extensions and totals on invoices (calculating and taking discounts when applicable)
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• Review invoices and requisitions for satisfactory payment approval
• Check vendor files for any previous payments
• Maintain copies of vouchers, invoices or correspondence necessary for records Prepare journal entries listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures
•
• Reconcile vendor statements
• Prepare supporting schedules for annual financial audits and as required
• Assist with month end financial close
• Related duties as assigned
Responsible for program adherence to Federal, state and regulatory guidelines governing physical plant, food services operations and fire/safety management
•
Manages and monitors the program environment to ensure that regulatory guidelines and agency safety/security policies are followed, a therapeutic milieu is maintained and interpersonal and professional relationships remain positive
•
Manages and monitors daily kitchen operations, vehicle/transportation system and the physical as per policies/procedures in the agency's Health
•
• Safety and Risk Management Manual
Supervises night, weekend staff, Food Services staff, facility/program maintenance staff and the Healthcare Coordinator
•
• Provides regularly scheduled clinical and administrative supervision to assigned staff
• Documents supervisory sessions with staff
Helps identify staff's training needs and, in response, plans, develops and /or conducts training towards maintaining and improving staff competencies and compliance with agency policy and procedure
•
Ensures that all program staff uphold the agency's Code of Conduct/Code of Ethics and comply with all
•
Federal, state and local law/regulation, including 42 CFR confidentiality and HIPPA privacy and security regulations
•
• Manages inventories of cosmetic, janitorial and the office supplies
• Prepares and processes purchase orders and check request
• Monitors and supervises agency vehicles assigned to the facility
• Ensures that the facility telephone system is maintained in working condition
• As needed, functions as custodian of the petty cash fund
• Computes and processes client personal needs allowance monies Informs Program Director of all activities and significant conditions, which may impact facility operations and client care
•
• As requested by Program Director develops the annual physical plant maintenance budget
• Participates in quality improvement/other agency committees or work groups Assist with move out packets for clients, notarized letters and a request for clients completion check
•
• Assist with writing notes in AVATAR regarding clients medical or behavior issues
• Assist in writing court letters for clients/ residency letters for outside agency
• Assist with writing progress notes for Case managers
• Conduct Schedules for staff of 22
• Performs other duties as requested.
01/2015 - 07/2017
OPERATIONS Manager, Volunteers Of America, Bronx, NY 11/2011 - 12/2014
Shift Supervisor, Volunteers Of America Mid-Hudson Region, Valhalla, NY 07/2010 - 11/2011
Shift Supervisor, Armory Shelter, BVSJ, Brooklyn, NY
• Responsible for overall operations of the program or facility during my assigned shift
• Supervise personnel working the same shift
Supervise safety and incident management system, including contracted security guards as applicable
•
• Supervise delivery of program services
• Conduct admission process for referred clients when beds are available
• Enter requested Cares (dhs) data for clients
• Enter client activity in cares (DHS) and log action in cares log
• Print DHS roster for clients
• Ensure dinner is prepared and served
• Supervise after meals activities
• Routine checks and head count of dorms every hour
• Inventory emergency supplies and kit using emergency supply form
• Enter a shift summary in logbook at the end of shift
• Supervise two client care workers that are assigned to me
• Supervision provided twice a month
• Check to see if the fire extinguishers are in their proper place and operable
• Provide coaching on
• ADL skills (i.e
• Cleaning rooms, laundry, making bed, bathing, ETC.)
• Monitor medication for clients
• Shift write-up daily log book
• Supervise a staff of five/Clients of nineteen
• Distribute staff personal leave hours
• E-mail Community
• Monthly Meetings
• Perform Safety Self Inspections
• Compile vehicle reports
• Inventory on all food storage/Paper goods and chemicals
• Conducted Fire drills twice a month
• Payroll/Time sheets twice a month
• Schedule staff for supervision/Perform supervision meetings
• Check fire extinguishers- document and place inspections
• Schedule weekly staff schedules
• Write up weekly over-time for staff
• Check facility/client rooms for cleanliness
• Perform headcounts for residents
• Cook and serve meals in absence of the cook
• Monitor Census count for DSS/fax them over
• Supervised activities and staff on assigned shifts
• Coordinate facility maintenance and supplies on assigned shift
• Coordinate fire safety and emergency evacuation planning requirements on assigned shift
• Scan DHS roster reports for input and output of clients
• Supervised clients of two hundred
09/2006 - 06/2010
Dean/In House Suspension Teacher, Juan Morel Campos School, Brooklyn, NY 10/1999 - 06/2003
Substitute Special Education Teacher, I.S, Brooklyn, NY 04/1994 - 09/1999
Office Manager, Long Island University, Brooklyn, NY 02/1990 - 04/1994
Administrative Assistant, Long Island University, Brooklyn, NY
• Monitored food service delivery for clients meals
• Monitored and coordinate key control system
• Maintain relationships with various DHS agencies and regulatory compliance
• Monitor the census count for DHS reporting
• Report status update for facility maintenance issues to the Director of the facility
• Facilitate clients bed count on a daily basis
• Supervised security staff of twenty
Responsible for duties and assignments that are deemed necessary based upon the Directors discretion
•
Handled disciplinary cases firmly in accordance with school department rules and legal mandated policy
•
Worked with Administration, School Safety Agents, Police Officers, Counselors, Attendance Personnel,
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Teachers, Parent Coordinator, Outside Agencies and The Conflict Resolution Team/Peer Mediation Team
•
• Called parents daily in reference to infraction/suspension
• Maintained all suspension paperwork, disciplinary files and records in the Dean's Office Prepared and wrote up suspension reports and participated in suspension hearings with the Superintendent
•
• Counseled several students on a daily basis
• Patrolled the hall ways and cafeteria
• Followed the Dean's schedule prepared by Administration
• Shifts taken to oversee In House Program for students that needed discipline
• Prepared lesson plans on daily basis for students with learning disabilities Created an individual lesson plans(IEP)Taught all academic subjects (English, Social Studies, Math and Science)
•
• Assisted students with their financial aid application
• Assisted Guidance Counselors with their case loads
• Handled all Title IV Aid, Loan, (Pell, Tap, SEOG and Perkins Loans)
• Over saw a staff of twelve
• Assisted with HESC Program
• Processed all loans with a variety of banks
• Assisted all students with application for student loans
• Memos for Director
• Handled all office supplies
• Inventory for office
06/2022
MBA
Metropolitan Community College Area, Bronx, NY
01/1995
BA, Psychology
Long Island University, Brooklyn, NY
01/1985
High School Diploma
Bishop Loughlin Memorial High School, Brooklyn, NY Education And
Training
Willing to relocate: Anywhere
Additional
Information
• Willing to relocate: Anywhere
Certifications • [Certificate Issued], {FDNY} - F80 {2023}