Customer Service Representative

Danny A. Beane ************@*****.*** Austin, TX 512-***-****

WORK HISTORY

Dans Phantasmagorical Emporium Austin, TX 12/13-Present

Investment Specialist

Traded stock, ETFs, and complex options in a self-directed brokerage account.

Texas Workforce Commission Austin, TX 10/2007 - 11/2011

Customer Service Representative

Interviewed claimants over the phone while simultaneously entering the data into the system

Determined whether claimants were entitled to additional benefits

Explained the Texas Unemployment Compensation Act

Reviewed and explained wage credit information, benefit amounts, base period, benefit year; and conditions of eligibility, disqualification, and requalification

Performed multiple tasks, paid attention to detail, entered and retrieved data from computers, and provide quality customer service

Interviewed claimants over the phone to see if they met the requirements to qualify for unemployment benefits

Initiated wage investigations for missing wages, created new employer entities and determined the correct employer information

Asked probing questions for clear details regarding the claim

Process payment certifications made by Claimant

Trained in claims, inquiry skill, telephone skill.

Handled hostile or challenging clients in a professional manner

Verified that claimants were conducting work searches

AT&T Wireless Austin, TX 11/00-11/07

Customer Care Representative

● Retention Specialist Consistently performed in the top 5% for retention and sales.

● High Value Customer Specialist Regularly achieved top 10% in sales.

● Technical PocketNet Representative Provided technical support for wireless web customers, including troubleshooting equipment, email, website, and tools. Learned day to day teamwork.

EDUCATION

University of Maine Orono, ME

Graduated with a BS in Business Administration

SKILLS

customer service, 13 years

retention management, 5 years

active listening, 13 years

interpersonal skills, 13 years

SOCIAL NETWORKS

Linkedin: www.linkedin.com/in/danny-beane-9781316

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