Data Entry Customer Service

Ndeye Diouf

Summary

•Ndeye is highly motivated and detail-oriented professional with progressive experience in data entry, customer service, document processing, and administrative support.

•She demonstrates exceptional organizational and communication skills, with a proven track record of efficiently handling sensitive data and delivering high-quality customer experiences.

•She is known for maintaining accuracy and confidentiality in fast-paced environments, and for serving as a reliable point of contact for clients, customers, and cross-functional teams.

•She brings extensive experience across financial services, government contracting, and corporate operations, with hands-on expertise in data verification, CRM tools, documentation review, and workflow optimization.

•She is adept in using Microsoft Office Suite, Salesforce, SQL, and other enterprise-level systems to manage large volumes of information and support decision-making processes.

•She excels in performing application reviews, pre-authorization inquiries, and system updates while managing competing priorities under tight deadlines.

•She is committed to continuous learning, quality assurance, and process improvement, with the versatility to contribute in administrative, technical, and client-support settings.

Skills

•Visual Basic

•Typing

•Microsoft Word

•Financial Accounting

•Microsoft Office

•Operating systems

•Warehouse distribution

•Network Security

•Microsoft

•Data collection

•Vital Signs

•Office experience

•Data entry

•Salesforce

•Cybersecurity

•Windows

•Microsoft Excel

•Microsoft Outlook

•Organizational skills

•Databases

•Contracts

•Communication skills

•Word processing

•Document management

•Jira

•Finance & accounting

•Microsoft Access

•SQL

•Medication Administration

•Analysis skills

•Clerical

•Filing

•Active Directory

•Research

•Quality control

•Multilingual

•Quality assurance

•Shipping & receiving

•Pallet jack

•Customer Service

•Organizational Skills

•Banking

•Data management

•Warehouse experience

•Art, design, & media

•Financial services

•Microsoft SharePoint

•Customer service

•Computer literacy

•Cash handling

•Cooking

•Google Suite

•Documentation Review

•Customer relationship management

•Assisted Living

•Bilingual

•Microsoft PowerPoint

•Linux

•Wireshark

•Heavy lifting

•Data Entry

•Cleaning Experience

•Senior Care

•Communication

Financial & Accounting

Education

•Bachelor's in Humanities, Bluefield State College - Bluefield, WV.

•High school diploma, Bluefield high school - Bluefield, WV.

Professional Experience

Data Entry/Customer Service Representative

RemX Specialty Staffing-Grand Prairie, TX

September 2023 to February 2025

•Accurately processed high-volume data entry tasks while maintaining 100% confidentiality and data integrity.

•Delivered prompt resolutions to customer inquiries, reducing escalation rates and improving satisfaction.

•Served as the primary liaison for customers, fostering long-term trust and relationship management.

•Handled sensitive and complex customer issues with professionalism and empathy, ensuring timely follow-up.

•Provided detailed status updates and education regarding pre-authorization and pre-determination requests to enhance customer understanding.

General Clerk I

IT Coalition-Irving, TX

July 2022 to June 2023

•Performed end-to-end document management, including file repair, assembly, and secure storage.

•Generated manifests and prepared files for shipment, ensuring compliance with regulatory guidelines.

•Utilized barcode scanning technology to update digital records, verify document integrity, and track physical files.

•Conducted detailed file searches, data verification, and system updates to support operational efficiency.

•Managed photocopying, document adjustment, and interfiling, ensuring accurate and timely document availability.

Lead Processing specialist IV/Customer Service support/Data Entry

Deluxe Corporation-Carrollton, TX

January 2021 to March 2022

•Led day-to-day operations for document processing and customer data entry, supporting mission-critical financial workflows.

•Coordinated cross-functional support across scanning, imaging, and payment processing teams.

•Ensured data accuracy and compliance across multiple processing levels (I to IV), maintaining workflow integrity.

•Provided training and peer support for junior staff, improving overall team productivity and error reduction.

•Handled escalations and specialized customer inquiries with a focus on issue resolution and documentation.

Mail Processing Clerk

Broadridge Financial Solutions, Inc.-Coppell, TX

April 2020 to December 2021

•Managed mailroom logistics including sorting, processing, and distributing incoming and outgoing mail.

•Calculated shipping costs, maintained postage records, and arranged express delivery as needed.

•Ensured accurate routing of mail and packages to internal departments, supporting efficient internal communication.

•Oversaw loading/unloading of delivery trucks and recorded shipment logs for compliance tracking.

•Communicated postal regulations and procedures, ensuring adherence across departments.

Application Processor, data entry, and scanning

Citi group through Adecco, Inc-Las Colinas, TX

March 2020 to January 2021

•Reviewing applications and other paperwork provided by the client.

•Preparing documents such as admission, insurance, or credit applications and coordinating submission of necessary paperwork.

•Being responsible for accepting or rejecting applications but typically work with supervisor to ensure that applications have everything filled out correctly.

•Other duties include entering data from the documents into computer software programs.

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