Customer Service Technical Support
Resume:
Melany Calderon
Customer Service Specialist
Bakersfield, CA 93307
******************@*****.***
A bit more about me is that I love my Dogs and I’m an aspiring Artist with many passions. I’m a quick learner, self-motivated, and don’t mind constructive feedback. Authorized to work in the US for any employer
Work Experience
Next Phase Electric - Field Sales Consultant.
November 2024 - May 2025
Door-to-door prospecting to meet KPIs and educate others on energy-saving solutions. Remote Customer Service Representative
VXI Global Solutions-Bakersfield, CA
January 2023 to November 2024
Help & maintain quality assurance, while assisting callers regarding their food benefit cards. Personal Assistant
TSA Auto Repair-Bakersfield, CA
March 2020 to January 2021
Maintained a clean and corporate environment for an auto repair company. My responsibilities were to file and prepare invoices as well as help with filing quarterly business taxes. Technical Support Representative
Conduent-Bakersfield, CA
August 2019 to December 2020
Provided technical support for daily how-to issues, hardware issues, and upselling to improve the customer experience with their products.
Education
Associate's degree in Acting and Performing Arts
AMDA College and Conservatory - Los Angeles, CA
October 2017 to June 2019
High school diploma
Foothill High School - Bakersfield, CA
September 2015 to May 2017
Skills
• Cash Handling (4 years)
• Customer Service (4 years)
• Microsoft Word (4 years)
• Sales (2 years)
• Cold calling (2 years)
• Customer service (6 years)
• Leadership (2 years)
• Presentation skills (5 years)
• Typing (5 years)
• Cash handling (5 years)
• Personal assistant experience (2 years)
• Technical support (2 years)
• Inside sales (1 year)
Languages
• English - Expert
• Spanish - Expert
Certifications and Licenses
Driver's License
Assessments
Inside sales — Proficient
February 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Proficient
April 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Bookkeeping — Proficient
February 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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