Project Management Human Resources
Resume:
Ila Tripathi
** – Painters Lane
Chesterbrook, PA
19087
*********@*****.***
Areas of Expertise
Strategic Planning & Change Management
Organizational Development & Training
Project Management
Data Analytics
Talent & Performance management
Dispute resolution/ problem solving
Policies and procedures
Stakeholder & Customer
Relationship/ Vendor Management
Certifications
SHRM – Certified Professional
Project Management - International Institute for Learning
Microsoft Certified Professional
Advanced Diploma in Software Technology and System Development
CI Methodology and Tool Workshop - Lean, Six Sigma
Certified Customer Service and Master Trainer - NIIT
Certified Communications Specialist - GE Capital
Education
Bachelor of Arts – Humanities (1999), University of Delhi, India
Executive MBA— Finance(2017), Institute of Management Studies, Ghaziabad, India
Strengths
Visionary and team-oriented collaboration
Robust business knowledge
Proficiency in data analysis
Ethical and trustworthy conduct
Effective and widespread communication
Strategic thinking
Advocate for change
External engagement and networking
Summary
Certified Human Resources and Organization Development professional with experience in strategic and tactical human capital management for Global Fortune 500 companies with complex organizational structures.
Professional Experience
Regional HR LEADER – Trane Technologies May 2023 to date
Develop and manage the HR strategy for North America Mid-Atlantic Region (975 employees, 8 areas). Focus on talent management, leadership development, future skills and capabilities, and strengthening culture.
Principal Duties and Responsibilities
Redesigned talent roles and aligned deliverables to enhance M&A initiatives and organizational effectiveness.
Supported high potential employees in succession planning for retention and career achievements through existing development programs.
Managed cross-functional recruitment projects, including sourcing, compensation strategy, and on-boarding.
Guided leadership on human capital strategy, talent development, and performance management, providing influence and challenge.
Analyzed competencies/skills across business functions, collaborating with Global Talent Development to address gaps and develop professional offerings.
Led HR systems transformation project - Workday.
Implemented a regional mentorship program.
Developed analytical tools for data-driven workforce planning, employee engagement, and operational efficiency with COE team.
Directed regional and US local HR Operations demand planning process; improved tool/process simplification; acted as subject matter expert.
Collaborated with business leaders to revitalize underperforming sales teams through gap analysis and implementation of development plans.
Achievements:
Reduced retention by 8%
Led M&A initiatives
Directed competency development project for an effective workforce
Established regional inclusion and engagement team
Professional Experience
HR LEADER NA SC LITITZ – Johnson & Johnson Jul 2020 to April 2023
Responsible for strategic HR initiatives and day to day HR support for a manufacturing plant with more than 700 salaried and union employees in operations, quality, facilities, global health service, IT, communications, training, and Maintenance team to drive business growth
Principal Duties and Responsibilities
Serve as a coach and guide to the leadership team on matters related to human capital strategy, talent development, career progression, and performance management while possessing the ability to influence and challenge others at this level.
Develop policies and programs for effective management of the company's human resources. This includes, but is not limited to, employee relations, affirmative action, addressing sexual harassment, handling employee complaints, and fostering career development.
Engage with business partners in advising on compliance standards, employment law, policy interpretation, and historical practices to ensure fair and consistent decisions. Serve as the principal spokesperson for local operating units during contract negotiations with local unions and represent the units in various internal and external forums as needed.
Developed talent acquisition and workforce planning strategies to proactively source, hire, develop, and deploy world-class talent. Built overall team capabilities with an outside-in mindset.
Developed and implemented the Diversity & Inclusion strategic framework and onsite flexibility framework for North America. As a project lead, collaborated with HR leaders and site heads to spearhead transformational change efforts by providing consulting support and guidance in managing change.
Built and executed comprehensive change management plans focused on communications, stakeholder engagement, and leader and employee involvement to foster collaboration and effectiveness within the team.
Collaborated with relevant business, financial, and other functional groups to understand workflows, identify gaps, and partner with leaders to continuously improve processes and the talent landscape, thereby creating efficiencies.
Created and implemented organizational structure, job descriptions, evaluations, job analysis, market benchmarking, salary structures, annual budgeting, and incentive plans from inception. Implemented new organizational design and change management to reduce complexity, increase efficiency, expand flexible labor models, and align with regional readiness.
Conducted organizational assessments and diagnostics to uncover trends and insights, identify causes of organizational issues, and generate recommendations for improving organizational performance.
Served as project lead for HR systems transformation involving Workday and ADP.
Developed various analytical tools to enable data-driven solutions and decision-making around workforce planning, employee engagement, and operational efficiency.
Achievements:
Acknowledged with multiple awards for leading the onboarding effectiveness project, implementing the Diversity & Inclusion framework, and developing an onsite flexibility model.
Awarded for efforts in recruitment, training, and employee retention, demonstrating significant returns on investment.
Recognized for creating an effective workforce planning strategy and tool.
Commended for the Organization Culture Design project.
HR Manager - GlaxoSmithKline, Navy Yard, PA, USA. Aug 2016 to Jul 2020
Business alignment including Pharma R&D, Global Support Function, Sales, Payroll, HR Service Center
Principal Duties and Responsibilities
Built critical skills through consulting with business leaders and HR partners, developing strong partnerships, and delivering projects effectively.
Used data to assess bench strength and led talent management and succession planning programs.
Trained leaders in strategic workforce planning, ensuring business continuity and success, and coached on leadership skills.
Led US and global organizational restructuring, meeting business objectives and timelines through strategic workforce planning.
As the Project Management Office Lead, oversaw project management and governance, providing leadership, coordination, and management of PMO processes.
Mentored HR Future Leaders, co-developing and supporting onboarding/training plans.
Made risk-based decisions to support the business and handled complex HR policy queries from leaders and employees.
Designed and facilitated organization development programs on change management, talent review, succession planning, team assimilation, leadership, and performance management.
Enhanced leadership capability through mentoring and coaching, focusing on strategic planning for the future.
Delivered cross-functional projects, including designing a performance and reward system and optimizing HR Service Provider processes.
Managed global immigration for R&D employees to retain and acquire essential talent.
Repatriated the Global Service Center, establishing an in-house team that exceeded performance metrics and customer satisfaction.
Led multiple projects in digital transformation and customer satisfaction, including Chat Bot, performance management, service metrics, and tier one experience.
Achievements:
Awarded for designing, testing, training, and implementing the 2017/2018 P&R process
Recognized for transitioning and implementing processes, mergers, and divestments
Led project to identify knowledge gaps and create customer-focused training modules
Established SME and Calibration programs for process improvement and accountability
Managed Service Performance for HRSC at startup
Created and implemented continuous improvement team and competency model
Directed Project Management office for HR
Other work experience: 1998 to 2016:
GlaxoSmithKline Business Advisor – Manager - Facilitated communication between customers and service community while identifying opportunities for improvement.
Sodexo Inc - Manager - Customer Experience - Managed Concierge service operations, technical services, and conference center services with a team, coordinating with various business departments.
Carlson Wagonlit Travel - Manager Training and Transactional Quality - Oversaw soft skills training and process quality, leading a team of 12 specialists.
IBM Global Business Services - Manager Training and Quality Assurance – Directed training for major clients, managing a team to focus on organizational development and soft skills.
Convergys India Pvt. Ltd. - Manager Training - Led a team in delivering voice and soft skills training for global financial services clients.
Global Vantedge Private Ltd. (now Aegis Ltd) - Assistant Manager – Training (Credit Card Debt Collections)
GE Capital International Services - Sr. officer – Training Lead
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