Data Entry Support Specialist

LAURIE GIBBS

**************@*****.*** 470-***-**** 25921 WWW: Bold Profile

Summary

Client services professional with extensive experience in direct customer engagement. Expertise in product knowledge, service delivery, and market trends. Proven track record of achieving results while upholding ethical standards and fostering customer trust.

Skills

Certified in 10-key

AR/AP

Administrative support specialist

Data transcription

Document processing

Verifying data accuracy

Time management

Bookkeeping

Advanced MS office suite

Spreadsheet management

Problem-solving

Order processing

Typing accuracy

Multi-line phone proficiency

Microsoft Word

Data entry

Numerical data entry

Invoice processing

QuickBooks proficient

Account updating

Complaint resolution

Multitasking and organization

Quality assurance controls

Dispute resolution

Research

Spreadsheets

Empathy and patience

Microsoft outlook

Client relations

Relationship building

Creative problem solving

Tactful and diplomatic

Typing proficiency

Active listening

Experience

Warehouse Associate - Problem Solve Amazon.com Services LLC - Norcross, USA 03/2022 - Current

Trained and operated within the Problem Solve area to enhance efficiency.

Addressed and resolved issues related to approximately 250 products per shift, ensuring operational continuity.

Stowed items in robots systematically for pickers to efficiently retrieve for packers.

Organized packages in the dispatch area for drivers, streamlining the delivery process.

Owner Gibbs Renovations - Marietta, GA 03/2020 - 03/2022

Worked with Apartment Complex Manaagers to renovate apartments whenever tenants moved out.

Ordered all materials for the job.

Did all of the tear down and out process preparing the apartment for renovation.

Hired painters, ordered countertops, doors, flooring and arranged for all to be installed.

Worked on a 2 week timeline for completion.

Did all of the administrative duties for the compnay. Payroll, invoicing, order entry. project planning.

Customer Service Representative Cotton States Insurance Company - Atlanta, USA 01/2000 - 07/2005

Managed 150 to 200 incoming calls from agents and insured clients daily, demonstrating exceptional communication skills.

Resolved customer complaints with empathy, significantly enhancing client loyalty.

Supported policy services, accounts receivables, and underwriting, contributing to overall operational effectiveness.

Collaborated on a team that developed software solutions for policy checks, improving process efficiency.

Quality Controller Superior Insurance Company - Atlanta, USA 01/1998 - 12/1999

Authored the training manual for the Data Entry Department, enhancing employee onboarding.

Evaluated and graded the daily performance of Underwriters and Data Entry personnel to ensure adherence to quality standards.

Owner, General Manager Talman Office Supplies - Waynesville, USA 01/1987 - 12/1989

Oversaw daily operations, ensuring completion of tasks by team members and promoting accountability.

Managed inventory, collections, and a team of 25 employees, optimizing staffing resources.

Administered financial operations including budgeting and tax preparation, maintaining fiscal health of the business.

Education and Training

Kennesaw State University Kennesaw, GA

Some College (No Degree): Business Administration And Management

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