Mental Health Customer Service

Colynn Jones

Kansas City, MO *****

816-***-**** ***************@*****.***

PROFILE

As a mental health professional, I have experience in conducting or assisting in treatment and rehabilitation of mental health patients. I employ scientific and technical expertise to provide care and training.

In my role as a mental health professional, I have excelled in environments that that are quickly evolving and require a high level of multitasking capability to ensure the workload is met efficiently and effectively. This is achieved by creating and adhering to an effective rhythm while utilizing downtime to ensure less immediate but still important tasks are accomplished. I have shown efficiency in creating and maintaining clean, safe and productive work environments. This allows myself and others to dedicate our focus to crucial duties and procedures that contribute to our profitability. During my professional career, I have been considered as a reliable employee that excels when faced with challenging issues that require high level multitasking skills in order to meet and exceed expectations.

My working experience has empowered me to refine my skills in customer service, as well as develop a better and more in-depth understanding of clients and their expectation of services we provide for them. I am good at troubleshooting problems and building complete solutions. I exhibit effective verbal and written communication with a strong background cultivating positive relationships and exceeding goals. My professional background has improved my proficiency in utilizing Google Drive, Zoom, and a diverse range of other platforms. Furthermore, I possess the expertise in trend monitoring and analysis, which I believe will significantly enhance my ability to contribute to the improvement of marketing strategies.

SKILLS

• Multitasking capacity

• Attention to detail

• Community-based instruction

• Verbal and written communication

• Patient confidentiality

• Team collaboration

• Effective communication

• Coordinating care

• Reliability

• Detail-orientated

• Progress documentation

• Problem-solving abilities

• Record keeping

EXPERIENCE

MAY 2022-PRESENT

REGISTERED BEHAVIOR TECHNICIAN, EASTERSEALS MIDWEST, KANSAS CITY, MO

• Cared for patients with mental illnesses, developmental disabilities and emotional disturbance.

• Supported patients emotionally with positive communication and interactions.

• Gathered client intake information, organized client care plans, tracked progress daily on spreadsheets, entered daily data

• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

• Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

• Helped office personnel with errands, paperwork and data entry.

• Identified issues and solutions to eliminate backlog and maximize workflows.

• Approached and solved problems with initiative and sound judgment.

• Documented, researched, and resolved client service issues.

• Counseled patients on emotional, personal care, and behavioral issues.

• Promoted client wellness and independence with close support and proactive skill building.

• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

• Delivered exceptional therapy services to bolster strong relationships and build positive experiences.

• Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

• Performed manual labor tasks to detailed instructions from supervisors. DECEMBER 2021-MAY 2022

REGISTERED BEHAVIOR TECHNICIAN, CONTEMPORARY BEHAVIOR CONSULTANTS, ST. JOSEPH, MO AND SURROUNDING AREA

• Delivered 1:1 direct behavior therapy services to mentally ill and emotionally disturbed patients.

• Promoted client wellness and independence with close support and proactive skill building.

• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

• Performed tasks to detailed instructions from supervisors.

• Documented, researched, and resolved customer service issues. AUGUST 2018-DECEMBER 2021

PRESCHOOL TEACHER, UNITED CEREAL PALSY, ST. JOSEPH, MO

• Supported development of children's self-esteem through positive reinforcement and encouragement.

• Coordinated with special education staff to support children with special needs.

• Incorporated changing standards and objectives by revising and upgrading class plans.

• Participated in staff meetings to review curriculum guidelines, policies, and procedures.

• Adapted teaching methods and materials to meet diverse needs of children.

• Created age-appropriate lesson plans focusing on cognitive, social, emotional, and physical development.

• Maintained positive learning environment with well-organized classrooms and content.

• Assessed individual student progress and adapted instruction to meet their needs.

• Collaborated with parents and colleagues to meet each child''s educational needs.

• Identified learning and development issues and shared observations with parents.

• Balanced schedules with mix of learning, free play and quiet periods.

• Fostered positive relationships with students, colleagues, and families.

• Generated student reports covering attendance, learning and behavior.

• Tracked and informed parents of children's developmental progress.

• Utilized various assessment tools to monitor children''s progress and adjust teaching methods accordingly.

• Engaged parents in their child''s learning process through regular communication and meetings.

• Kept classroom clean and organized through regular attention to upkeep requirements.

• Helped children explore new ideas and concepts through hands-on learning.

• Attended professional development workshops to stay current in early childhood education trends and best practices.

• Conducted parent-teacher conferences to discuss student progress, goals, and areas for improvement.

• Implemented innovative teaching strategies to engage children in learning process.

• Organized field activities to stimulate social and emotional development.

• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace. References available upon request

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