Data Entry Project Management
Resume:
Nasemah Irsan
Maplewood, USA *****
*************@*****.***
WWW: Bold Profile
Skills
Account analysis
Client onboarding
Problem solving
Written and oral communication
Data entry
Interpersonal skills
Problem-solving
Languages
Arabic
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Account Management Team Lead
Comcast, Saint Paul, MN
April 2023 - Current
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Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Built relationships with customers and community to promote long term business growth.
Negotiated prices, terms of sales and service agreements.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Managed approximately 50 incoming calls per day from customers.
Loyalty Academy Interim Coach/ Sales Interim Supervisor
Comcast, St Paul, USA
April 2022 - April 2023
Monitored call quality on 30 calls per day basis and provided individual constructive feedback to enhance performance and address areas in need of improvement
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning
Prepared reports to assist business leaders with key decision making and strategic operational planning
Comcast-Loyalty/ Retention Representative CE4
Comcast, St. Paul, USA
October 2019 - May 2022
Built and strengthened relationships with new and existing accounts to drive revenue growth
Identified client business needs by gaining understanding of goals, objectives and processes
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships Identified customer needs and achieved service levels that met and exceeded expectations
Met sales goal at 150% and above goal on a monthly basis.
Comcast-Repair/ Onboarding Representative CE4
Comcast, St. Paul, USA
October 2017 - October 2019
Achieved high satisfaction rating through proactive first call resolutions of customer issues and maintained approximately 90% first call resolution every month.
Assisted customers in identifying issues and explained solutions to restore service and functionality
Used ticketing systems to manage and process support actions and requests
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cable, home phone, and home security
Comcast-Billing Specialist CE3
Comcast, St. Paul, USA
March 2016 - October 2017
Handled high volume of in-bound calls of approximately 70 calls per day pertaining to reconciliation of delinquent accounts
Followed all company policies and procedures to deliver quality work.
Executed billing tasks and recorded information in company databases
Handled account payments and provided information regarding outstanding balances
Education
University of Jordan at Amman, Jordan
Bachelor of Science in Computer and Information Sciences June 2005
Accomplishments
Link to leadership certified
Exploring Leadership
Pal Peer Assistant Leader
New Hire Interim Coach/ Supervisor
Elite 2022, 2018
Awards
Elite 2022, 2018
Link to leadership Award
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