Customer Service Data Entry

YADIRA RODRIGUEZ

Rancho Cucamonga, CA 909-***-**** ***************@*****.***

Professional Summary

Detail-oriented and motivated administrative professional with over 10 years of experience supporting operations in healthcare environments. Proven expertise in office administration, operations coordination, and customer service. Recognized for exceptional communication, leadership, and organizational skills. Adept at managing complex tasks, ensuring regulatory compliance, and enhancing workflow efficiency.

Core Competencies

Office Administration Operations Management Customer Service Data Entry & Research Medical Terminology HCPCS & HIPAA Compliance Leadership & Team Collaboration Microsoft Office (Word, PowerPoint) Project Coordination Stakeholder Engagement

Professional Experience

Manager The Love Alchemist LLC – Fontana, CA Aug 2020 – Present

• Lead and manage all aspects of business operations for a wellness-focused brand.

• Design and maintain websites to ensure user-friendly experiences and brand alignment.

• Develop and execute content marketing strategies to build engagement and drive traffic.

• Manage digital content across platforms and ensure timely, consistent messaging.

• Handle B2B sales, cultivating relationships with partners and clients.

• Conduct online marketing campaigns and manage e-commerce sales funnels.

Operations Technician ONRAD Inc. – Riverside, CA Jan 2019 – Nov 2020

• Managed daily operations including processing and reviewing diagnostic x-rays and ultrasounds.

• Delivered responsive support to physicians and hospital staff to ensure timely diagnostic results.

• Ensured high standards of quality and accuracy in imaging interpretation.

Unit Secretary Kaiser Permanente – Ontario Medical Center, CA Sep 2011 – Dec 2017

• Coordinated front-desk administrative duties including patient admissions, appointment scheduling, and phone handling.

• Supported medical staff with accurate documentation and timely communication.

• Tracked equipment, maintained records, and participated in workflow improvements.

Administrative Assistant Kaiser Permanente – Riverside Medical Center, CA Nov 2010 – Jul 2011

• Supported Infection Control by organizing data, ordering supplies, and reporting to public health agencies.

• Managed data entry for hygiene compliance and provided administrative support to department heads.

• Maintained strong relationships with the Health Department through effective communication.

Unit Secretary Loma Linda University Medical Center – Loma Linda, CA Jan 2008 – Oct 2010

• Facilitated birth certificate documentation and maintained organized patient records.

• Delivered excellent customer service and ensured compliance with hospital protocols.

• Managed inventory of office supplies and supported nursing staff with administrative tasks.

Education

Medical Administrative Assistant Diploma – Concorde Career College, San Bernardino, CA

High School Diploma – A.B. Miller High School, Fontana, CA

Soft Skills

Adaptability Collaboration Multitasking Attention to Detail Teamwork Leadership Perseverance Client Orientation Time Management Professionalism

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