Data Entry Business Development

JESSICA CATALDO

** ******* ***. ****** ******, N.Y. 10314

Mobile: 929-***-****

Email: *********@*****.***

OBJECTIVE To continue a challenging career path where my organizational skills and experience in administrative multitasking and supervision can be useful. EXPERIENCE STATEWIDE CENTRAL STATION MONITORING CORP. Nov 17 – present Dispatcher/Shift Supervisor

Currently supervising on site Central Station staff, leader of 3 PM to 11 PM shift. Handle all customer issues and complaints to assure satisfaction with company services. This encompasses requests that are made in real-time for alarm response and for data requests. Head of Data Department/Data Supervisor responsible for training new operators, creating spreadsheets for data collection and addressing operator errors. Developed training instruction manuals with step-by-step procedures for use by staff when addressing customer requests. Other duties include: performing updates to all customer accounts and documents. Interacting with the service department and assisting field service technicians when responding to customer locations for installations and inspections. Maintaining full paperwork records for future access and assisting the Director of Operations. Mar 16 - Oct 16 NEW BROADVIEW MANOR ASSISTED LIVING FACILITY Medical Technician

Responsible for preparing and administering medications to all facility residents, assessed residents conditions for possible medical attention, refilled resident prescriptions as required, performed medical coding, maintained medication inventory and restocking. 2013 - 2016 PINE BELT NISSAN DEALERSHIP

Business Development Representative

Daily duties included organization and filing of sensitive customer information, following up with uncommitted customers via both telephone and email for potential customer acquisition, pursued leads for new business and scheduled dealership appointments for new and previous customers.

1996 - 2005 C & D BEAUTY SALON

Salon Assistant/Receptionist

Interacted with customers to provide salon services, received phone calls from customers and made schedule of appointments for salon staff, maintained inventory of salon products. 1995 - 1996 RIMAR TRANSPORTATION INC.

School Bus Matron

Responsibilities included assisting children with safe entrance and exit from school bus, securing children in vehicle seating and insuring children are escorted to parent or caregiver upon returning home.

1993 - 1995 FOREST AVENUE DENTAL

Dental Assistant

Front office assistant responsible for greeting patients, scheduling appointments, filing records and maintaining office inventory. Performed hands-on tasks assisting doctor chair-side with various dental procedures and X-ray development and duplication. EDUCATION Computer literate with familiarity in Microsoft Office Suite Applications: WORD, EXCEL,

& SKILLS etc, New York High School Equivalency Diploma, Licensed Dispatcher, extremely good communication and organizational skills, experienced in office administration services working as a team member, supervisor, manager assistant and autonomously.