Security Analyst Customer Relations

Joshua van Etten

Parker, Colorado *******@******.*** 720-***-**** www.linkedin.com/in/joshua-van-etten-35564125 PROFESSIONAL SUMMARY

Conscientious professional with over twenty-five years of experience in customer relations and service in a diverse range of business settings; skilled in Cybersecurity; after continuing education courses in a Digital Skills bootcamp. Follows direction well and is a quick learner with astute presentation and communication skills, including listening, analyzing and altering means of production to generate effective results. Upholds resilient commitment to efficiency. Structured and prepared, utilizing continued technical learning to maximize output and professional growth. EDUCATION

Evergreen State College Olympia, Washington

Bachelors of Arts Degree Graduated June 2013

Business Management; Marketing & Entrepreneurship

CERTIFICATION & SKILLS PROFILE

Certifications: CompTIA Security+, planning to pursue CompTIA Cloud+ and AI. Operating Systems: iOS, Windows Client 7 & 10, Windows Server 2012 R2, Linux (Ubuntu, Debian, Kali) Networking: VLANs, ACLs, static routing, subnetting, VTP, 802.1q, routing, VPN Cloud Security: Amazon Web Services (AWS)

Programming Languages: PowerShell, beginner in Python. PROFESSIONAL PROJECTS

Cybersecurity Labs & Projects University of Colorado Boulder September 2023-December 2024 Various real-life simulation lab projects:

● Gained hands-on knowledge in securing network architectures through implementation of firewalls, intrusion detection systems, and virtual private networks.

● Trained to identify and respond to common cybersecurity threats including malware, phishing, and insider threats using threat intelligence tools and analysis.

● Applied best practices for identity and access management including implementation of multi-factor authentication and least-privilege access controls.

● Familiar with conduction risk assessments and developing mitigation plans to support business continuity and compliance with security firewalls.

● Understood core cryptographic principles including data encryption, digital signatures, and secure certificate usage within PKI.

● Developed skills in reviewing logs, analyzing security events, and maintaining system hardening and patch management.

● Knowledgeable in compliance requirements and security regulations such as GDPR and HIPPA, with an understanding of documentation and incident reporting procedures. PROFESSIONAL EXPERIENCE

Keller Williams, Centennial, Colorado April 2023-Present Field Agent

• Fostered strong client relationships by guiding and supporting clients through each stage of the homebuying process, ensuring a smooth and informed experience, resulting in high client satisfaction and increased referrals.

• Utilized strong time management skills to coordinate and schedule multiple home tours for clients within designated timeframes, resulting in improved client satisfaction and more efficient use of time for both clients and agents.

• Participated in new hire onboarding, team-building initiatives and ongoing continued education courses, contributing to improved team cohesion, faster onboarding processes and enhanced professional skills. support professional development and collaboration. Trelora Reality, Denver, Colorado April 2022–March 2023 Field Agent

• Engaged prospective clients in listing consultations to assess property value and discuss marketing strategies, resulting in a higher client conversion rate and successful property listings.

• Developed detailed property reports and marketing analyses to explain home pricing during listing presentations, resulting in more informed clients and increased listing agreements.

• Led new homebuyer presentations, delivering informative speeches to small groups and clearly explaining each step of the homebuying process, resulting in increased conversion rates.

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