It Support Information Security

Isaac Dieli

Greater Los Angeles Area *****.********@*****.*** 253-***-**** www.linkedin.com/in/isaac.dieli513

PROFESSIONAL SUMMARY

U.S. Army Veteran with an Active Secret Clearance and over 14 years of experience supporting large IT environments in the public sector, seeking to transition to a Information Security role. Proficient in troubleshooting internet issues, configuring internet protocols, and developing operating procedures. Also., strong understanding of network security, including firewalls, VPNs, intrusion detection systems (IDS), and intrusion prevention systems (IPS). The management qualifications experienced in face-to-face discussions, supervising personnel, and meeting time constraints effectively. Finally, skilled in assessing and prioritizing risks, with the ability to implement effective risk mitigation strategies. Experienced in vulnerable assessment with using tools like Nessus and Qualys to identify and remediate vulnerabilities. Proficient in incident response with detecting, responding to, and recovering from security breaches.

TECHNOLOGY SUMMARY

SYSTEMS: Windows 8/10, Windows Server 2012/2016, NIPR/SIPR, macOS/iOS/iPadOS, and Share Point

LANGUAGES:

SOFTWARE: Microsoft 365 Enterprise, Microsoft Office Suite, Remedy Ticketing System

EXPERIENCE

GINISIS (EL SEGUNDO, CA)

Lead Technology Analyst (Clearance: SECRET) February 2023-Present

ISSO Leadership: Oversee IT operations for 34 organizations and 1,400 personnel, ensuring a robust security framework.

Risk Management and Monitoring

Risk Monitoring: Conduct network and user access monitoring to identify and mitigate security risks, enhancing organizational security posture.

Risk Management: Assess and prioritize risks, implementing effective risk mitigation strategies.

Vulnerability Management: Conduct scans of systems to uncover vulnerabilities, developing strategies to reduce overall risk exposure.

Cybersecurity Analysis

Cybersecurity Tools Utilization: Use Managed Detection and Response (MDR), Mobile Device Management (MDM), Endpoint Detection, and Network Security tools to identify, classify, and mitigate risks.

Incident Response: Detect, respond to, and recover from security breaches effectively.

Vulnerability Assessment and Penetration Testing: Proficient in using tools (e.g., Nessus, Qualys) for vulnerability assessments and ethical hacking techniques.

Technical Expertise

Firewall Management: Ensure effective functioning of firewalls to protect organizational data.

Data Encryption: Familiarity with encryption technologies and protocols for securing data in transit and at rest.

SIEM Proficiency: Experience with Security Information and Event Management (SIEM) tools for monitoring and analyzing security events.

Operational Support

Security Clearance Administration: Provide appropriate levels of security clearance to employees and ensure compliance with established measures.

Maintenance Support: Assist with preventative and emergency maintenance and manage equipment for personnel processing and out-processing.

FTI (EL SEGUNDO, CA)

SYSTEM ADMINISTRATOR (CLEARANCE: SECRET) JULY 2021 -FEBRUARY 2023

Cybersecurity Liaison: Served as the Cybersecurity Liaison and Information System Security Officer (ISSO) for Atlas IT Support, ensuring adherence to security protocols.

Software Support: Provided comprehensive software support, managing installations and fulfilling user requests for software applications.

IT Support Management: Oversaw IT support for 34 organizations and approximately 1,400 personnel, streamlining operations and enhancing service delivery.

Risk Management: Identified and mitigated risks to the confidentiality, integrity, and availability of systems, maintaining compliance with relevant regulatory standards.

Log Analysis for Troubleshooting: Conducted log analysis to troubleshoot technical, VPN, and connectivity issues for the Space and Missile Systems Center, improving system reliability.

SMS DATA (EL SEGUNDO, CA)

HELP DESK TECHNICIAN (CLEARANCE: SECRET) OCTOBER 2020 -JULY 2021

IT Support and Incident Management: Acted as the primary point of contact for IT-related issues and security incidents, efficiently routing requests to appropriate teams for timely resolution.

Log Analysis for Troubleshooting: Conducted log analysis to troubleshoot VPN and connectivity issues for the Space and Missile Systems Center, enhancing network reliability.

Endpoint Compliance Management: Ensured compliance for over 4,000 user endpoints through routine service requests, software installations, and updates.

PKI Infrastructure Troubleshooting: Diagnosed and resolved various issues related to Public Key Infrastructure (PKI) integrated with Outlook and mobile devices, improving user functionality.

Active Directory Administration: Managed Active Directory maintenance for users and groups across a multi-organization environment, ensuring effective access control and user management.

AGILE DEFENSE (EL SEGUNDO, CA)

HELP DESK TECHNICIAN (CLEARANCE: SECRET) August 2017 – October 2020

IT Support and Incident Management: Acted as the primary point of contact for IT-related issues and security incidents, efficiently routing requests to appropriate teams for timely resolution.

Log Analysis for Troubleshooting: Conducted log analysis to troubleshoot VPN and connectivity issues for the Space and Missile Systems Center, enhancing network reliability.

Endpoint Compliance Management: Ensured compliance for over 4,000 user endpoints through routine service requests, software installations, and updates.

PKI Infrastructure Troubleshooting: Diagnosed and resolved various issues related to Public Key Infrastructure (PKI) integrated with Outlook and mobile devices, improving user functionality.

Active Directory Administration: Managed Active Directory maintenance for users and groups across a multi-organization environment, ensuring effective access control and user management.

U.S. ARMY

ITECHNOLOGY SPECIALIST JUNE 2009 – JULY 2016

Mentorship and Training: Mentored and trained future IT specialists, fostering skill development and professional growth.

Technical Support: Assisted technical staff in resolving connectivity issues and managing multiple networks, ensuring seamless operations.

Active Directory Management: Managed Microsoft Active Directory for the creation, modification, and deletion of network user accounts and Microsoft Outlook email accounts for over 25,000 Department of Defense employees.

Client Communication: Provided IT communications support to 200 clients using equipment valued at $500,000, ensuring reliable and efficient service delivery.

CERTIFICATIONS

CompTIA Security+, CASP+, Cisco CCNA, Microsoft Technology Associate, Microsoft Office Specialist, Information Security

EDUCATION

DEVRY UNIVERSITY (Ontario, CA) 2017- 2021

B.S. Network and System Administration/Administrator

DEVRY UNIVERSITY (Ontario, CA) 2021- Present

Masters Network and Communications Information Security

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