Customer Service Administrative Assistant
Resume:
Lori Shikle
Administrative Assistant
Princeton, TX 75407
********@*****.***
Professional Summary
Interested in telemarketing, administrative duties which include customer service, data entry, marketing, scheduling, and dispatching. Authorized to work in the US for any employer
Work Experience
Store Associate
Jay Farm and Ranch-Jay, OK
September 2024 to May 2025
Opening store and store assembly
• inventory management, receiving shipments, restocking shelves, and conducting regular stock checks
• setting up promotional displays or signage to attract customers' attention to new products or special offers
• Maintained accurate cash register drawer balancing at the end of each shift without any discrepancies Food Delivery Driver
DoorDash-Princeton, TX
May 2023 to September 2024
Delivery of food items
In store shopping to deliver
Customer Service Representative
Safelite AutoGlass-Dallas, TX
February 2023 to May 2023
Scheduling window installation for customers and process insurance claims. Technical Support
Willis Towers Watson Via Benefits-Philadelphia, PA September 2022 to February 2023
Job duties included guiding the client into their HSA account with confirming they had the correct and up-to-date device and compatible browser that will work with our website. Submitted help desk tickets to reset their account to create a new password. Instructed client with gaining access to their account and uploading documents for requesting their reimbursements. CSR - Customer Service Representative
Ascensus-Dresher, PA
May 2022 to July 2022
Guided 401K members with account funds and deposits and contributions. Remote Customer Service Representative
Support Services Group-Waco, TX
January 2022 to April 2022
Customer Service and Sales to a variety of companies. Also taking donations for religious groups. Remote Administrative Assistant
Telvista-Dallas, TX
August 2021 to December 2021
Worked a campaign for Verizon to upgrade customers to 4G Rewrote contracts and upgraded their units
System used was Salesforce, VMware, and Excel
Telvista
8585 N Stemmons Fwy
Suite 1000S, Dallas, TX
75247
Manager Carol Minter
Unemployed due to COVID-19
workforce
October 2019 to December 2021
Receiving unemployment when Covid-19 pandemic took place. Unemployment was extended as job search was low.
Office Manager
Floor Coverings International-McKinney, TX
August 2018 to October 2019
Contact: Savanna Dixson
Office manager and production manager from scheduling to ordering product and scheduling install, among other tasks. Customer service over the phone and in customer's home. Marketing Manager
PAYOFF 911-Princeton, TX
November 2014 to August 2018
827 E College St Princeton, TX 75407
Manager Tammy Kinser 214-***-****
Starting Date: 11/15/14 to 08/2018 Rate: $14 hourly Position: Remote Marketing Manager
Duties include overseeing a team of marketers to meet daily quota and goals. Transfer live leads to loan officers to assist homeowners with refinancing and cash out options to qualified applicants.
Medicare Benefits Consultant
SANTIAGO CONSULTANTS-McKinney, TX
June 2010 to October 2014
1560 W Virginia Pkwy Mckinney, TX 75069 Bob Vickers 972-***-**** Starting Date:6/9/2010 to 10/30/14 Rate:$11 hourly plus commission Position: Medicare Benefits Consultant
Duties included calling Medicare recipients to check eligibility for home health care in Houston, Dallas, and Chicago areas.
Telemarketing, customer service
EXPRESS PEST CONTROL-McKinney, TX
February 2008 to May 2010
323 Industrial Blvd Ste C Mckinney, TX 75069 Kim Winford 903-***-**** Starting Date:2/8/2008 to 5/28/2010 Rate:$10.25 hourly Position: Telemarketing, customer service
Duties include answering multiple phone lines, take credit card payment over phone, and call leads to interest homeowners in pest control services
Telemarketing
CRESCENT PROCESSING COMPANY-Sherman, TX
September 2007 to February 2008
1948 N Grand Ave Sherman, TX 75090 Hal Nabors 903-***-**** Starting Date:9/23/2007 to 2/3/2008 Rate:$12 hourly Position: Telemarketing
Duties included calling business owners to schedule a time for our representative to interest the client in a credit processing terminal and services
Education
GED
Bonham High School-Bonham, TX
September 1991 to April 1992
Who's who Among American Highschool Students
Some College
Paris Junior College Basic Management
Skills
• Inside sales
• Computer skills
• Customer support
• Laundry
• Typing
• Cold calling
• Social Media Marketing
• Google Docs
• Dealership experience
• Residential Cleaning
• Customer service
• Negotiation
• Salesforce
• Multi-line Phone Systems
• Network Support
• Technical support
• Account management
• Cleaning Experience
• Software troubleshooting
• Call center
• Upselling
• Time management
• VMWare
• Microsoft Office
• Sales
• Office management
• B2B sales
• Front Desk
• Project Scheduling
• Business development
• Schedule Management
• Pest Control
• Google Suite
• Windows
• VPN
• Hospitality
• Computer Networking
• Office Management
• Teaching
• Conflict management
• Billing
• Telemarketing
• Serving
• B2B
• Cash handling
Certifications and Licenses
Non-CDL Class C
Driver's License
Additional Information
References:
Melanie Lowe 309-***-****
Kandace Dawn. 972-***-****
Contact this candidate