Data Entry Senior Hr

MAURICE OWENS

Team and Culture Coach

+1-708-***-**** *******.*.*****@*****.*** https://www.linkedin.com/in/mauriceowens Chicago, US EXPERIENCE

Team and Culture Coach

Nike 05/2022 - Present Chicago, IL

Led onboarding and orientation for 100+ employees annually; piloted initiatives that shaped Nike's global onboarding strategy

Oversaw recruitment lifecycle, including job postings and interviews, reducing time-to-fill and improving workforce diversity

Partnered with senior HR and leadership to create employee development summits across 4+ regional stores

Managed labor forecasts, scheduling, and payroll accuracy for 100+ staff using AI-based WFM tools and Legion

Created and implemented communications, FAQs, and onboarding resources to support employee experience and engagement

Monitored compliance with HR processes for performance management and data entry; ensured consistency across leadership

Delivered system improvement recommendations through collaboration with internal tech teams and ServiceNow ticketing

Visual Merchandising Coach

Nike 08/2020 - 05/2022 Chicago, IL

Managed vendor relationships and coordinated system-wide brand initiatives, including inventory tracking and sourcing feedback-based product designs Built and maintained Airtable dashboards to streamline project tracking and store activations

Supported data reporting and KPI tracking, contributing to $25M in annual sales and Top 5 store ranking

Executed high-profile employee and consumer engagement events, including the Chicago Marathon ($1.7M sales in 5 days)

Utilized ServiceNow to resolve employee support issues, enhancing internal operations

Consumer Experience Specialist

Nike 05/2018 - 08/2020 Chicago, IL

Delivered frontline customer experience while managing team performance and coaching staff on service excellence

Supported hiring and scheduling operations, enhancing team productivity and coverage during peak sales periods

Helped design strategies that led to a consistent Top 5 ranking in the Central territory for customer satisfaction

EDUCATION

B.S. Business Administration—Human Resources

Governors State University

SUMMARY

Team and Culture Coach Program and

people-focused operations leader with

8+ years of experience managing

employee programs, vendor relations,

and cross-functional initiatives in high-

volume environments. Proven track

record in process improvement, talent

development, and HR- aligned strategy

execution. Adept at using systems like

ServiceNow and Workday, tracking

detailed metrics, and driving

engagement through onboarding,

apparel/visual programs, and

workforce initiatives.

KEY ACHIEVEMENTS

Diversity Recruitment

Achievement

Implemented strategies

increasing workforce diversity

by 15% in one year.

Event Revenue Success

Coordinated events generating

over $1.7M revenue in

dedicated marathon period.

KPI Sales Contributor

Contributed to sales growth

leading to $25M annual

revenue.

Productivity Improvement

Leader

Enhanced HR processes

leading to 20% increase in

productivity.

SKILLS

Airtable Microsoft Office

HR Operations ServiceNow

Vendor Management Payroll

Employee Onboarding

Talent Acquisition Workday

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

E q

Contact this candidate