Data Entry Senior
Resume:
NICHOLE AGUIRRE
Customer Service, Supervisor, Senior Data Entry Clerk
CONTACT
******.***@*****.***
EDUCATION
Pharmacy Technician
Training Program
Certificate (July 2012)
PROFILE
The goal is to obtain a job where I can work independently and be a good resource.
for my team to assist with the skills that I have gotten in my last 16 years in the workforce. Organized and detail-oriented Pharmacy Technician dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Applies knowledge to help solve problems of relatively limited scope and complexity which require independent thinking.
Knowledge and Theory: Trade and generic drugs, therapeutic uses, indications and contraindications, pharmacy calculations, conversions, strengths/solutions, IV infusions, compounding, HIPPA, OBRA pharmacy consultations, Methamphetamine Control Act, applying aseptic techniques to avoid. Order processing: Experience with prescription processing simulation software in outpatient/inpatient settings, creating and maintaining patient records, data entry of prescription orders, pulling counting, packaging and labeling prescriptions, verifying insurance and cash
EXPERIENCE
Senior Data Entry Clerk- UnitedHealth Group Inc
(2020-Current)
• Prepare source data for computer entry by compiling and sorting information, establishing entry priorities.
• Maintains data entry requirements by following data program techniques and procedures.
• Analyzing the data errors, reporting problems with the data, checking source documents for accuracy,
verifying when necessary, and researching further
information for incomplete documents.
• Maintains customer confidence and protects operations by keeping information confidential.
• Experienced Senior Data Entry
• Experienced in Microsoft, Excel
• Proficient in understanding referrals, identifying prescriptions, Clinicals and, Lab Works.
• 3+ years’ experience in CPR & CareLink
• 9+ years’ experience with customer service
• 3+ years’ experience in ICD-9 & ICD10
• Assisted with Inbound Call Team during peak season
• Received incoming calls and assisted with call resolution
• used daily Microsoft, outlook, excel, teams
• update providers information in CPR+, such as NPI, A DEA license,state license number, taxonomy and PECOS enrolled verification.
• Knowledge of Optum EPIM System
Tj Maxx - Font End Customer Experience Coordinator, Key Carrier (2006-2012) & current
• 5+ years in a management/ operational leadership role
• Acts as Manager on Duty in adherence with company policy and procedure.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Ensures store team performs tasks and daily activities in accordance with store plan; prioritizes as needed.
• Communicates accurately and effectively with
management and Associates when setting and
addressing priorities; provides periodic progress updates.
• Addresses immediate customer service issues & provides appropriate coaching to Associates.
• assist with the schedule through oracle/payroll
Manges the whole store and team
• provide clear direction, delegate issues (not tasks), support open communication, invest time in people
development, provide constructive feedback, give
credit to team, and define their own management style.
• Teaching and coaching where errors are being made to help development.
Kroger Specialty Pharmacy- Patient Care Coordinator (2017- 2020)
• One of the top PCC to schedule patients orders out within a timely manner.
• Receiving inbound and outbound calls from insurance companies and provider’s offices and ensuring the
patients’ needs are met and resolved.
• Provide great customer service and able to resolve escalated calls without getting management involved.
• Ensure that patients get the delivery before out of medication 10 days prior.
• exceptional written and verbal communication skills
• team leader in transplant department
• used daily Microsoft, outlook, excel, teams
• team Lead helped in special projects that needed to reverified
Adecco - Prior Authorization technician (2016 – 2017)
• Verified NPI, verified ICD-9, and ICD-10 receives and processed prior authorization requests made by providers and members for medications.
• Answered prior authorization inquiry calls or/and faxes as well as researched and resolve formulary and benefits issues using the appropriate reference material.
• handled inbound phone requests and gathered member data to provide information for pharmacist consultations.
• Assisted with getting the prior authorization questions responded to with SLA
Unipharma Pharmacy - Long Term Pharmacy, Pharmacy
technician (2014-2016)
• Inbound and outbound phone calls,
• verifying insurance and when Prior Authorization is needed on the medication
• Speak to the doctor directly to get prescriptions renewed and if new orders called into Pharmacist
• Speaks to patients directly informing them of approval or denial on Prior Authorization as well as Prescription referrals.
• Filing prescriptions, and alphabetized paperwork for the pharmacist.
• Comply to all HIPPA regulations.
Michael s - Font End Customer Experience Manger (2014-2015)
• management/ operational leadership role
• Conduct employee training.
• including register operations, store policies, and services
• Interact and provide excellent customer service to 200+ customers daily in a fast-paced
• Opening and end-of-shift register balancing
• Authorization for returns and exchanges
References
Veronica Waites
Clinical Administrative Supervisor-Optum Infusion
Casey Edwards, BSN,CMA (AAMA)
Supervisor Optum Infusion
Jeffrey Johnson RPH-Kroger Specialty Pharmacy
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