Service Representative Customer

Eniola Badru

Houston, TX M: +401-***-**** ***********@*****.***

PERSONAL SUMMARY

Friendly, efficient, and tech-savvy Customer Service Representative with proven success in managing customer relationships, solving problems quickly, and supporting teams in fast-paced environments. Skilled at using CRM systems and modern communication tools to provide top-tier service. Passionate about creating positive customer experiences and driving company loyalty.

WORK EXPERIENCE

Wells FargoBank Customer Service Representative

Jan 2024 – Current

•Assisted customers with a wide range of banking inquiries, including account management, transactions, and resolving service issues.

•Delivered prompt and accurate support via phone and in-person, maintaining a high level of professionalism and confidentiality..

•Identified customer needs and referred them to appropriate banking solutions, contributing to branch and company sales goals..

•Handled sensitive information and maintained compliance with all bank policies, federal regulations, and data security standards.

•Educated customers on Wells Fargo’s financial products and digital banking services to increase satisfaction and promote self-service tools.

Guaranty Trust Bank (GTBank) Customer Service Representative Mar 2022 – Nov 2023

•Supported account opening processes, card services, and online/mobile banking activation and troubleshooting..

•Delivered frontline customer support by handling inquiries, resolving complaints, and providing information on banking products and services..

•Processed financial transactions and service requests while maintaining a high level of accuracy and attention to detail.

•Ensured compliance with KYC (Know Your Customer) requirements and maintained accurate records of client interactions.

EDUCATION

Bachelor of Science – Computer Science

Lagos State University Lagos, Nigeria

Diploma in Data Analysis and Data Science

Pluralcode Academy

SKILLS

•Customer Support (Phone, Email, Chat)

•Conflict Resolution & Complaint Handling

•CRM Software (Zendesk, Salesforce)

•Microsoft Office Suite (Word, Excel, Outlook)

•Order Entry and Tracking

•Team Collaboration

•Attention to Detail and Multitasking

•Data Entry and Management

•Computer Literacy

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