Customer Service Representative
Resume:
Stephanie Baker
Customer Service Representative
Experienced in leading teams, exceeding sales goals, and providing exceptional customer service. Skilled in handling customer inquiries and effectively resolving issues in a fast-paced environment.
*****************@*****.***
OWENSBORO, KY 42303
Work Experience
Team Leader/Supervisor
Burger King
January 2015 - January 2018 • Owensboro, KY
• Successfully managed and supervised shifts to ensure operational efficiency and customer satisfaction
• Utilized strong leadership skills to assist in running end of month counts and truck orders
• Demonstrated effective communication and problem-solving skills to address any issues that arose during shifts
• Trained and mentored team members to enhance their skills and improve overall performance
• Collaborated with management to develop and implement strategies for increasing sales and profitability
• Maintained a clean and organized work environment to uphold company standards and food safety regulations
• Consistently met and exceeded performance targets to drive business growth and success
• Handled customer inquiries and complaints in a professional and efficient manner to ensure customer satisfaction
• Fostered a positive and motivating work culture to boost team morale and productivity
• Ensured compliance with company policies and procedures to achieve operational excellence Team Leader/Supervisor
Burger King
January 2015 - January 2018 • Owensboro
I assisted in running shifts end of month counts and truck orders Customer Service Representative
Alorica
March 2016 - December 2016 • Owensboro, KY
• Successfully resolved customer inquiries and complaints in a timely manner
• Consistently maintained a high level of professionalism and empathy with customers
• Achieved a high customer satisfaction rating through effective communication and problem-solving skills
• Collaborated with team members to streamline processes and improve overall customer service experience
• Utilized company resources and knowledge base to provide accurate information to customers
• Adhered to company policies and procedures while addressing customer needs
• Escalated complex issues to appropriate departments for resolution
• Managed high call volumes while maintaining quality and efficiency
• Proactively followed up with customers to ensure issue resolution and satisfaction
• Received positive feedback from customers for exceptional service and support Customer Service Representative
Alorica
March 2016 - December 2016 • Owensboro
I handled customer service calls for Verizon wireless Sales Associate
Metro PCS Authorized Retailer
November 2015 - June 2016 • Owensboro, KY
• Consistently exceeded sales goals by 20% each month
• Developed strong product knowledge to effectively upsell customers
• Provided exceptional customer service resulting in high customer satisfaction scores
• Collaborated with team members to create effective sales strategies
• Maintained organized and visually appealing store displays
• Participated in regular product training sessions to stay up-to-date on new products
• Assisted customers with troubleshooting technical issues
• Managed inventory levels to ensure products were always in stock
• Used CRM system to track customer interactions and follow up on leads
• Received multiple customer service awards for outstanding performance Sales Associate
Metro PCS Authorized Retailer
November 2015 - June 2016 • Owensboro
Got promoted at another job making more money
International Customer Service Representative
Accent Marketing, Inc.
January 2008 - January 2011 • Tell City, IN
• Successfully resolved customer inquiries and concerns in a timely manner
• Provided exceptional customer service to international clients
• Generated new business by upselling products or services to existing customers
• Assisted with account setup and billing for international customers
• Maintained accurate records of customer interactions and transactions
• Collaborated with colleagues to efficiently handle high call volume
• Implemented strategies to improve customer satisfaction and retention
• Received positive feedback from customers for outstanding service
• Utilized strong communication skills to effectively address customer needs
• Achieved high customer satisfaction ratings through attentive and proactive service International Customer Service Representative
Accent Marketing, Inc.
January 2008 - January 2011 • Tell City
I handled inbound international customer service account set up and billing calls for spring Education
KCTCS
Associates
December 2023 - Present • Owensboro, KY
Associate in communications
Post University
Certificate, Bachelor of Arts/ Phycology
August 2022 - November 2023 • Waterburry, CT
Completed required credits for peer to peer conciling services. South Spencer High School
High school Diploma in General Studies
August 2000 - May 2004
High school Diploma in General Studies
South Spencer High School
High school Diploma in General Studies
August 2000 - May 2004
High school Diploma in General Studies
Licenses and Certifications
Peer to peer counselor
Post University
November 2023
Skills
Decision Making Time Management Multitasking Cash Management Conflict Resolution Strong Communication Stocking Inventory Communication Skills Resolved Customer Complaints Persuasive Speaking Active Listening Payment Complaint Discrepancies Shipping and Receiving Managing Customs Compliance Documents
Traits
Resourceful
I am able to find new and unique ways to achieve goals and bring a job or task to completion. Accountable
I take responsibility for my actions and follow through on my promises. Problem-solver
I am skilled in finding solutions to difficult issues. Dedicated
I am committed to the company"s success and loyal to the people and things I believe in. Goal-oriented
I focus on that which needs to be completed in order to finish a task, project, or job.
Contact this candidate